501–510 of 613 posts
Earlier quoted context omitted.
chances are if you were leaving a review on the app on today of all possible days, and a one star one at that, it was most likely a knee jerk reaction to the company policy change (which they were basically forced to do) and not the app, and not a thoughtful one.
It’s an app for trading stocks. Suddenly I can’t use it to trade stocks. One star is warranted.
Earlier quoted context omitted.
Doesn't make sense to review only UX part of the app or any other part of the app. For me the review should include the whole experience the app gives. Yes I would expect Facebook Messenger app review to include the facebook messenger service experience.
Would you say the same thing if it was a 3rd party developer writing the app? Someone like yourself who's just trying to put a better app in front of Robinhood? Would they deserve blame for this too?
>Someone like yourself who's just trying to put a better app in front of Robinhood?
Yes I would expect some user to complaint, the service is part of the app experience.
Earlier quoted context omitted.
customer reviews aren't really a 'democracy'. They're supposed to be authentic and reflect the overall quality of the app to the general user. A horde of outraged users bombarding the app even though most people won't care about this particular event distorts the rating comparable to disappointed TV viewers bombing imdb. It ruins the utility for everyone else.
I think the review is meant to reflect the entire product, not just the app. That includes robinhood's service, they're not separate. And robinhood passed a lot of people off by restricting the buying of certain stock. The backlash is warranted
Earlier quoted context omitted.
customer reviews aren't really a 'democracy'. They're supposed to be authentic and reflect the overall quality of the app to the general user. A horde of outraged users bombarding the app even though most people won't care about this particular event distorts the rating comparable to disappointed TV viewers bombing imdb. It ruins the utility for everyone else.
That's how reviews are supposed to function. If the users are outraged at the app for what they feel was wrong behavior by the app and it's associated service, they are entitled to it. Just as I am entitled to leave a glowing review if the issue does not affect me.
I've been using Android for over a decade now I believe. Have only reviewed a handful of apps and generally been a good citizen. I left a thoughtful one star review today and it was deleted. I'm not going to lie, it irks me.
chances are if you were leaving a review on the app on today of all possible days, and a one star one at that, it was most likely a knee jerk reaction to the company policy change (which they were basically forced to do) and not the app, and not a thoughtful one.
Earlier quoted context omitted.
A user can't be expected to know where the line is between "working as intended" and "misbehaving". A user can't be expected to know what is the fault of the app's implementation, and what is the fault of "the service" behind the app. Even at their most restrained, users review the user experience .
> A user can't be expected to know where the line is between "working as intended" and "misbehaving". Sure they can. RH even blasted out messages through the app telling people exactly what is going on, and what they can and cannot do. Nothing I'm aware of confusing about it, certainly nothing that caused people to give this rating. I don't think people are dumb enough to not understand the difference between "this a…
Earlier quoted context omitted.
Would you say the same thing if it was a 3rd party developer writing the app? Someone like yourself who's just trying to put a better app in front of Robinhood? Would they deserve blame for this too?
Yes of course. >Someone like yourself who's just trying to put a better app in front of Robinhood? Yes I would expect some user to complaint, the service is part of the app experience.
Earlier quoted context omitted.
You're correct. But it's also useless without the service provider, and the store specifically asked me if the app was good at trading stocks, linking bank accounts, tracking stocks. If we stick with your perspective, no, it's not. It's a pointless app without the service it consumes. And today the service frustrated a bunch of its core users. A good rating on the play store serves as advertising. It helps the app cr…
> But it's also useless without the service provider, and the store specifically asked me if the app was good at trading stocks, linking bank accounts, tracking stocks. This confirms what I said though. You tell the store "this app isn't good at trading stocks" because "GME was made unavailable for trading"? For that logic to follow, it would mean the app misled you or confused you when GME wasn't available for tradi…