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Robinhood Play Store listing went from 329K reviews to 180K in few hours

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Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#491

Post by matz1 »

dataflow wrote: post #478
epistasis wrote: post #472

Earlier quoted context omitted.

You can't use the app for anything except this one service. If you're not reviewing the service itself at the same time, what's the point of reviewing the app?

You're reviewing how good of a UX the app has for the underlying service, as I see it. Because it's very easy to imagine a great stock broker with an awful UX. By your logic all variations of Facebook Messenger (like Lite, etc.) should receive the same rating? Surely that doesn't make sense?

Doesn't make sense to review only UX part of the app or any other part of the app. For me the review should include the whole experience the app gives.

Yes I would expect Facebook Messenger app review to include the facebook messenger service experience.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#492

Post by dataflow »

matz1 wrote: post #491
dataflow wrote: post #478

Earlier quoted context omitted.

You're reviewing how good of a UX the app has for the underlying service, as I see it. Because it's very easy to imagine a great stock broker with an awful UX. By your logic all variations of Facebook Messenger (like Lite, etc.) should receive the same rating? Surely that doesn't make sense?

Doesn't make sense to review only UX part of the app or any other part of the app. For me the review should include the whole experience the app gives. Yes I would expect Facebook Messenger app review to include the facebook messenger service experience.

Would you say the same thing if it was a 3rd party developer writing the app? Someone like yourself who's just trying to put a better app in front of Robinhood? Would they deserve blame for this too?

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#493

Post by inoffensivename »

wonnage wrote: post #462
ulfw wrote: post #452

Earlier quoted context omitted.

And the 130,000 employees all work on new Messengers?

it's 50/50 new messengers and sunsetting the old messengers

oof this hits too close to the mark

upvoted :)

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#494

Post by zymhan »

ulfw wrote: post #452
phendrenad2 wrote: post #449

Probably an automated system, detecting reviews by people who haven't actually used the app. Google is basically an AI-run company at this point.

And the 130,000 employees all work on new Messengers?

I don't think you meant this sarcastically but it's probably closer to reality than you think.

They certainly aren't paying full-time employees to go through tedious stuff like that. That's what contractors are for!

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#495

Post by quantummkv »

Barrin92 wrote: post #480
agumonkey wrote: post #467

Earlier quoted context omitted.

It feels like picking votes in a democracy. An interesting concept.

customer reviews aren't really a 'democracy'. They're supposed to be authentic and reflect the overall quality of the app to the general user. A horde of outraged users bombarding the app even though most people won't care about this particular event distorts the rating comparable to disappointed TV viewers bombing imdb. It ruins the utility for everyone else.

That's how reviews are supposed to function. If the users are outraged at the app for what they feel was wrong behavior by the app and it's associated service, they are entitled to it. Just as I am entitled to leave a glowing review if the issue does not affect me.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#496

Post by peytn »

wyxuan wrote: post #468
nightski wrote: post #458

I've been using Android for over a decade now I believe. Have only reviewed a handful of apps and generally been a good citizen. I left a thoughtful one star review today and it was deleted. I'm not going to lie, it irks me.

chances are if you were leaving a review on the app on today of all possible days, and a one star one at that, it was most likely a knee jerk reaction to the company policy change (which they were basically forced to do) and not the app, and not a thoughtful one.

It’s an app for trading stocks. Suddenly I can’t use it to trade stocks. One star is warranted.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#497

Post by dataflow »

KingOfCoders wrote: post #486
dataflow wrote: post #461

I always thought of app reviews as being reviews of the applications... not of the companies or services behind them. So it's kind of jarring for me to see the app taking a hit when it's the service people have a complaint about. The app didn't misbehave, right? It's not like a different app interfacing with Robinhood would've worked any better. So while I don't particularly like what they're doing, I think I can und…

It would be easy to seperate the reviews for providers and apps. Google doesn't do that. Same for Amazon. Very often bad reviews are for the seller or the packaging or the time for delivery. Then there are discussions from people who tell other people to review the product not the seller and on it goes. Amazon could have split - with ML I think they still could - the reviews and the seller in a way that satisfies use…

Yeah, this is basically the same situation. I confess this has always been perplexing for me too. I don't understand how people can give poor ratings to a seller when they don't like a product. It's clear as day to me what each review is intended for, but apparently not to everyone?

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#498

Post by jessaustin »

buffaloo wrote: post #447

We’ve got billions of people who need to feel sufficient confidence in the media and authorities to take vaccines nobody has used before at a time when every media outlet has some agenda to monkey around with what we know to be true. Not cool.

At this point I'm almost convinced that CIA (or perhaps one of its rivals) is running some psy-op on the citizenry. It's as if they'll get a bonus as soon as a million Americans die of covid. (hmmm... maybe we should watch for big spenders later this year...) Everything that comes out of CNN, the social media firms, etc. seems calculated to make most Americans less likely to submit to vaccination.

I say this while wearing masks in public religiously, having already received the second dose of Pfizer. Covid really is killing people, and will continue to kill more and more as time goes on. We won't see "herd immunity" for years if ever.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#499

Post by jb775 »

phendrenad2 wrote: post #449

Probably an automated system, detecting reviews by people who haven't actually used the app. Google is basically an AI-run company at this point.

But still, it's a moot point because if anyone doesn't like how this was handled, they can go build their own phone operating system and application store since Google is a private company.

Or has the HN's opinion on this changed now that partisan politics aren't involved?

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#500

Post by mwcremer »

recursive wrote: post #475
buffaloo wrote: post #463

Earlier quoted context omitted.

Yeah, “media doesn’t certify the...” I think I’ve heard that before. Some government process does it all according to Hoyle, sure. Sounds familiar.

The card game manufacturer? I have no idea what you're talking about.

Edmund Hoyle wrote a set of rules for the card game whist. His name was used in subsequent collections of rules for all sort of games. "According to Hoyle" has become idiomatic for "according to the rules."
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