Earlier quoted context omitted.
The author and her family received death threats over this. She briefly left the US for her own safety, and was harassed and bullied “to the brink of suicide.” Flippant dismissal of the Internet hate mob is all well and good until it comes for you. The Metro employee faced no disciplinary action. https://www.buzzfeednews.com/article/tasneemnashrulla/dc-met...
I fail to see how the author's plight at the hands of the internet mob makes the situation less nuanced. Flippant dismissal of facts isn't going to help things get better either.
For the record, I’m not saying she should have been harassed. I’m not even arguing she should have lost work or had her book distributor who didn’t have a contract with her say they didn’t want to distribute her book. I find the outcome fitting given the circumstances, but I’m not rallying for that outcome. What I am arguing is that framing her as a victim of cancel ignores a much bigger part of the story and as dguaragalia says, dismissing the facts and eschewing the nuance for optimum outrage is extremely unhelpful.