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Gitlab is moving to a three-tier product subscription model

about.gitlab.com

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Re: Gitlab is moving to a three-tier product subscription model

#71
post #62

We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…

Same, we ended up pushing back our subscription for almost a year, in which we really could've used their service. Just because the upfront cost was so high. And when we finally got a subscription it was a silver subscription, which is great but doesn't let us drop Jira. The gold subscription cost is just insane. It might make sense if you're used to paying SV wages.

Re: Gitlab is moving to a three-tier product subscription model

#72

Remember when you make a pricing model for your company: you can never change it without some kind of backlash unless you can make things cheaper . So it's fine to charge a bit more initially and figure things out as you go, you can then lower the price once you've worked the numbers and/or have to respond to competitive pressure. But changing your model will upset your customers, no matter how well you intend it and…

I’m by no means a marketing expert, but showing your early users respect, courtesy, and-dare I say it-loyalty, seems intuitive to me but also less and less common in today’s Anything As A Service (pronounced like “ass”) tech environment. I don’t miss months-long sales cycles, prohibitive up-front costs, oppressive support contracts, etc., but I do miss having companies that will bend over backward to retain long-time customers. Everything has become a transaction, and every customer is just a fraction of a company’s overall revenue. I’m not dissing GitLab as I am not (yet) a paying customer, just commenting on the state of software in general.

Re: Gitlab is moving to a three-tier product subscription model

#73

What happened to the pricing for self-managed instances? We rather like our onprem setup.

GitLab Team Member here. The pricing is the same for both our SaaS and self-managed products - and the tiers are now identical as well.

This is not clear from the pricing page, which talks about CI pipeline minutes and other SaaS only stuff.

Re: Gitlab is moving to a three-tier product subscription model

#74
This is a surprising move to me. Seems like they are further deprioritizing trying to win small companies, which might make sense based on their revenue split, but I do wonder if it’s going to hamper them in the long term.

For enterprise users, $20/mo is not going to move the needle. But for a startup, that is actually a material spend, particularly given that Gitlab still don’t support monthly billing on subscriptions like most SaaS services do. (I would not be surprised if they lost a number of cost-conscious customers to GitHub due to the “annual only” pricing model.)

For user acquisition, broadly speaking you can acquire big customers in two ways; either you convince a big company to switch to your product, or you win a small company that then grows into a large one. The latter requires you to have mindshare and GitHub clearly wins on this count.

The risk with just trying to win large companies is that there is significant inertia involved in core tooling like CI/CD; to convince someone to switch off their current system will require a lot of benefit, and the amount of work only increases as the company gets bigger. It’s way easier to convince a startup to use Gitlab from the get-go than to convince someone to convert a 100-1000 person org.

So talking all of this through, I can see why Gitlab doesn’t want to scrap with GitHub over supporting all of the low-margin $5/mo companies, and wants to focus on higher margin enterprise deals. If they are seeing better performance in that segment, then jettisoning the $5/mo plan might let them focus on fewer customer profiles, and make the product more polished there. But it seems potentially risky, going all in on one sales strategy vs. having a diversified approach that gives some hedging.

Re: Gitlab is moving to a three-tier product subscription model

#75

I'm pretty sure we'll just downgrade to free, or move away after this. We only use the MR approval features from bronze, and that's proooobably not worth the price of premium. But who knows, since we have to contact a sales rep to "guide you through your transition discount offers.

GitLab Team Member here. If you could reach out to your account team, that would be great. We’d love to hear your thoughts and have an opportunity to understand what is valuable to you. We realize that this is a significant change for Starter/Bronze users, and we want to make sure we can provide you with the best possible service through the transition. We’re also offering a free upgrade to Premium for the first 25 u…

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Re: Gitlab is moving to a three-tier product subscription model

#76
post #70

We're using Azure DevOps at the bank I'm currently working at. I've been a long-time user of it actually, and am a big fan - I just don't see how GitLab's new pricing can compete with AzDo, or even GitHub. $49/user/m for Premium seems really expensive compared to AzDo and GitHub. Does GitLab have some killer feature I'm not aware of that justifies spending 2-10x that of the competition? $99/m for Ultimate eds? It doe…

Ultimate includes a bunch of bells and whistles - full k8s integration, static/dynamic security testing, deep monitoring integration, etc.

I have considered it but ultimately at any given time, there are one or two features in the top tier that sound good, but usually you can get 80% of the way there with a FOSS alternative.

For example wiring up ArgoCD to run your k8s deploys, or writing your SAST rules yourself.

Re: Gitlab is moving to a three-tier product subscription model

#77
post #60
post #31

Never forget that there's a 4th tier plan: host it yourself. With containers it is really easy to setup a GitLab instance. It isn't difficult to integrate GitLab with other tools. We are a Gov company and it is really easier to put man power to customize it than to climb all the bureaucratic hurdles to buy it.

Which features do you get with self hosted?

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Re: Gitlab is moving to a three-tier product subscription model

#78

$4/m to $20/m? That's a pretty steep increase. It's also really difficult to work out the impact of this. The feature comparison never really seems to include important git features, just headline sales features.

GitLab team member here. I think you will find these feature comparison pages to be pretty robust: - https://about.gitlab.com/pricing/gitlab-com/feature-comparis... - https://about.gitlab.com/pricing/self-managed/feature-compar...

Let me know if there are specific features you have questions about.

Re: Gitlab is moving to a three-tier product subscription model

#79

I'm pretty sure we'll just downgrade to free, or move away after this. We only use the MR approval features from bronze, and that's proooobably not worth the price of premium. But who knows, since we have to contact a sales rep to "guide you through your transition discount offers.

GitLab Team Member here. If you could reach out to your account team, that would be great. We’d love to hear your thoughts and have an opportunity to understand what is valuable to you. We realize that this is a significant change for Starter/Bronze users, and we want to make sure we can provide you with the best possible service through the transition. We’re also offering a free upgrade to Premium for the first 25 u…

We're in the same situation. We're in bronze only because of approvals, team of 17. We picked Gitlab precisely for best price of this feature on the market. We've already paid for full year starting February, in December.

Re: Gitlab is moving to a three-tier product subscription model

#80
post #70

We're using Azure DevOps at the bank I'm currently working at. I've been a long-time user of it actually, and am a big fan - I just don't see how GitLab's new pricing can compete with AzDo, or even GitHub. $49/user/m for Premium seems really expensive compared to AzDo and GitHub. Does GitLab have some killer feature I'm not aware of that justifies spending 2-10x that of the competition? $99/m for Ultimate eds? It doe…

> $49/user/m for Premium seems really expensive compared to AzDo and GitHub

Sure, but you know what else $49/user/month for “Premium” is really expensive compared to? GitLab Premium, which is $19/user/month. [0]

> Does GitLab have some killer feature I'm not aware of that justifies spending 2-10x that of the competition?

At least some of the described features seem to be closer to GitHub Enterprise ($21/user/mo) or AzDo Basic+Test ($52/user/mo) than the lower tiers on those, but that's not consistent across the board and the three don't describe features in a way which makes side-by-side comparison easy. But I don't see Premium as clearly overpriced compared to the competition.

> $99/m for Ultimate eds? It doesn’t even explain on the pricing page what you get for that, beyond a couple of bullet points of biz-speak

There’s a detailed feature breakdown of all three plans on the pricing page, with links to more details about each feature.

Unfortunately, its in a stupid scrolling table that only lets you see a few lines at a time, though.

[0] https://about.gitlab.com/pricing/

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