Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Gitlab is moving to a three-tier product subscription model

about.gitlab.com

Post reply on HN
Print view View original

11–20 of 300 posts

Re: Gitlab is moving to a three-tier product subscription model

#11

Post by 0x008 »

jeswin wrote: post #6

I cannot find if project-scoped access tokens (which was a Bronze+ feature) are available in the Free tier, or whether they require Silver. It's such a glaring omission on GitHub - which only has personal access tokens which give apps full access to all your repos.

So they give full access to all repos you have access to (I.e. organizational repos) or only the ones you own?

If so this would mean I would consider to moving to a platform where the repository owner can control the tokens.

Re: Gitlab is moving to a three-tier product subscription model

#12

Post by sdesol »

ashton314 wrote: post #5

Top tier is still ~$100/(user*month); that seems a little much… does anyone here pay to use the top tier? Edit: Wow! I really appreciate everyone’s perspectives here!

When I took a break from my startup, I ended up working for a fintech company and you will be surprised by

a) how much money they have

b) how little understanding of tech they have

For many non-traditional tech companies, they feel spending more money, will help offset tech deficiencies. In the same way that, novice golfers equate spending more money on golf equipment will make them better golfers.

Re: Gitlab is moving to a three-tier product subscription model

#13

Post by 0x008 »

aaomidi wrote: post #9
ashton314 wrote: post #5

Top tier is still ~$100/(user*month); that seems a little much… does anyone here pay to use the top tier? Edit: Wow! I really appreciate everyone’s perspectives here!

Especially considering GitHub enterprise is $21/month/user

Well but it seems gitlab offers a lot more value?

Re: Gitlab is moving to a three-tier product subscription model

#14

Post by TonyTrapp »

So many projects we use at work (including Qt and GitLab) seem to change their subscription plans to something that is much less favorable for smaller development teams. I wonder where this will lead to in the big picture, when more and more small companies can simply no longer justify paying for those subscriptions.

Re: Gitlab is moving to a three-tier product subscription model

#16

Post by Macha »

In the past, I considered buying a subscription to show some support but the silver tier was too much for that and the bronze tier had nothing compelling. To be honest even silver/premium only had "pull mirroring" that seemed relevant to my individual use cases.

Re: Gitlab is moving to a three-tier product subscription model

#17

Post by jacquesm »

Remember when you make a pricing model for your company: you can never change it without some kind of backlash unless you can make things cheaper. So it's fine to charge a bit more initially and figure things out as you go, you can then lower the price once you've worked the numbers and/or have to respond to competitive pressure.

But changing your model will upset your customers, no matter how well you intend it and there will always be a backlash, especially from developers for tools because there is always going to be someone else that does it cheaper. Rely on the 'cost too switch' once too often and you will shed users and users that leave will never come back. It is easier to attract a new user than it is to get someone that got burned to return.

Do what you can to get it right the first time and build in some room. And if you do have to change it be willing to grandfather in the users that got you there for ever.

Re: Gitlab is moving to a three-tier product subscription model

#18

Post by mikepurvis »

MrOxiMoron wrote: post #8

ok, this might suck. We are on bronze right now and yes there where some things in silver that would have been nice to have it was never worth the costs per user to upgrade (especially because a lot of features already in bronze are not things we actually use or need), this might mean we either switch to free or abandon gitlab if there is an alternative.

> especially because a lot of features already in bronze are not things we actually use or need

This has been my org's issue as well. We use dedicated, external products for project management, CI, binary asset storage, container registry, wiki, etc etc. I get that a one-stop shop might be really valuable for a small org with basic needs that align well to what GitLab supplies, but I don't know if it scales up all that well. I would worry about getting partly migrated and then discovering some functionality gap, and maybe finding out that the GitLab team that built that feature no longer exists and there was basically no one maintaining it any more.

Spreading themselves so thin does have a real cost— here's an example of recently-resolved ticket for something that I would consider core "repository" functionality (LFS content inclusion in the tarball) but that sat unfixed and unnoted-in-docs for almost four years: https://gitlab.com/gitlab-org/gitlab/-/issues/15079

Re: Gitlab is moving to a three-tier product subscription model

#20

Post by randompwd »

sdesol wrote: post #12
ashton314 wrote: post #5

Top tier is still ~$100/(user*month); that seems a little much… does anyone here pay to use the top tier? Edit: Wow! I really appreciate everyone’s perspectives here!

When I took a break from my startup, I ended up working for a fintech company and you will be surprised by a) how much money they have b) how little understanding of tech they have For many non-traditional tech companies, they feel spending more money, will help offset tech deficiencies. In the same way that, novice golfers equate spending more money on golf equipment will make them better golfers.

Great. Why should tech companies (and by extension software engineers) provide discounted service to non tech businesses?

No other industry has made themselves so available at such affordable pricing than tech has?

Where are all the blog posts/free software/free advise from those finance companies?

Where is all the free legal/free court counsel info from all lawyers?

It's about time tech started charging for commercial use.

Software engineers worldwide deserve more of the pie and letting traditional industries eat Michelin quality food at fast food prices has to end.

Retailers don't sell at cost - they never have. They sell at as much profit as they can get (and yet free ERPs exist/cheap e-commerce exists).

All so the non-tech business people can have greater profit? Fuck that.

Post reply on HN