Earlier quoted context omitted.
To play devil's advocate here: are any of those rules and procedures in place to prevent sales tactics that, while they might be successful, are also predatory?
We can write whatever story we want in between the details we were told... Maybe the salesman was secretly an FSB agent. Maybe he was an alien. Maybe he was Superman's alter-ego. It's not really conducive to communication to fill in the blanks like that, even though any person in someone else's work story could be one of Them walking among us... ;)
He was incentivized to hustle harder, until incentives were stripped, out of spite.