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A request to cloud providers: Give us access to the logs, please?

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Re: A request to cloud providers: Give us access to the logs, please?

#13
Almost 10 years ago I worked for a digital imaging company called ACD Systems and we had a major product launch of ACDSee. We were using Akamai as a CDN and we wanted to know the stats about who was downloading.

Think about this for a second.. Akamai is massive with 10,000+ global servers handling massive amounts of traffic. It might sound simple to fetch one users logs but how do you make this simple for the user. Akamai also had a proprietary log format. To their credit we had a couple conference calls and we worked with their engineers to find a solution. They were a great company.

You don't see logs being offered because it is a major pain in the ass to compile these logs from many servers and reduce them for a specific user.

Re: A request to cloud providers: Give us access to the logs, please?

#15
post #3

"This is not hard to do." That's a big assumption. I've worked with systems that wouldn't have been able to provide this without a LOT of work and upgrades, and they weren't anywhere near the size if Google and Amazon.

For a company at their size, they probably already have those internal logs in place (for debugging, security, etc). Would be nice if they opened it up to the en d users.

Even ignoring other commenters' valid concerns about sensitive data stored in logs, this can be a tough thing to scale.

Say the logs live on disk on a filer somewhere. Need to do a security investigation? OK, dig up the file the logs are in for that particular user and grep around. Lots of disk seeks, but pretty fast.

Scaling that to support production-scale queries is a significant undertaking. (Oh, you can only do 100 seeks per second, need on average 100 seeks per query, and desire to service a low demand of 100 qps? Not gunna happen!)

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