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Google Safe Browsing can kill a startup

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Re: Google Safe Browsing can kill a startup

#181
Add to the list of preventative measures:

- Establish a Twitter account for anything dev ops related.

Don't assume you'll have the ability to communicate via your internal infrastructure. It also helps customers to know there is a 3rd party medium for staying informed and getting in touch.

Knowing that such things exist, while minor, is good marketing fodder as well. It walks the comms are important talk.

Re: Google Safe Browsing can kill a startup

#182
A bit of deception on how their site ended up on the block list. They strangely block out a part of their response, but we can see "was cleared", which sounds a lot like "the malware some nefarious agent put on my site was removed".

How sites end up on the block list-

-they host malware, either intentionally or because they were hacked.

-they host a phishing site, either intentionally or because they were hacked.

Protecting users is a monumentally more critical task than your concerns.

And this system is incredibly valuable. When I get a text to a phishing site, I immediately report it to the safe browsing list. I also notify the nameserver, the hosting agent, and if applicable the SSL cert provider. Bit.ly if in the chain, though they never do anything [fun fact, even -- phishers and malware authors love putting bit.ly in the chain because they're paying subscribers, and as domains are taken down they can just change the destination. Bit.ly exists on the backs of scumbags, and itself should be on the safe browsing exclusion list]

Usually the safe browsing list addition happens within an hour, saving many people from being exploited. The nameserver and host -- DAYS. Namecheap takes an eternity to do anything, even for outrageously blatant phishing sites. GoDaddy - an eternity. SSL providers seem to act quickly, but propagation delays makes that negligible.

EDIT: 11 days ago I reported the scn- prefixed netflix.com to all of the above. This is a blatant phishing site, and was mass texted to Canadians. It was blacklisted by safe browsing within an hour, likely saving a lot of people grief.

Namecheap, who I informed by their email and by their garbage ticket system, still host the nameserver and physical hosting for this site. 11 days later. Grossly negligent behavior, and there needs to be some window of responsiveness because these players are just grotesque at this point.

Re: Google Safe Browsing can kill a startup

#183
It is quite good Google cares about users. But it does not care about website owners. There is one and only reason. For Google WWW is a competition for Google Play marketplace.

Literally open internet is a competition for Google. That is why the company has no problem to issue domain wide ban, without informing website owner, without any explanation and with showing a scary message to website users to make them go away.

Author of the blog post seems to believe it is an AI action. But what I can see his company was hit with some serious damage due to a company that, I assume, has some competing apps on its Google Play platform.

I can believe AI can be the cause, but it should be a court to decide if there is no collusion and who should pay for the damage.

Re: Google Safe Browsing can kill a startup

#184

Earlier quoted context omitted.

"never attribute to malice that which is adequately explained by stupidity" and all that, but after the events and the almost perfectly orchestrated behavior we've seen in the past and last couple of weeks it's becoming increasingly difficult, at least to me, to not attribute this to malice. Probably deliberate negligence is a better term. They know their systems can make mistakes, of course they do, and yet they bui…

"Consciously malicious" is not a good rule of thumb standard to measure threats to yourself or your business; it only accounts for a tiny bit of all possible threats. GP isn't claiming that Google is consciously malicious, they are claiming that you should prepare as if they were. These are not the same thing. A lion may not be malicious when it's hunting you, it's just hungry; look out for it anyway. A drunk driver…

"The decisions are arbitrary, impossible to appeal, and may ruin you."

This is a monopoly.

Re: Google Safe Browsing can kill a startup

#185

Our company [0] was also hit by this too. We receive email for our customers and a portion of that is spam (given the nature of email). Google decided out of the blue to mark our attachment S3 bucket as dangerous, because of one malicious file. What's most interesting is that the bucket is private, so the only way they could identify that there is something malicious at a URL is if someone downloads it using Chrome.…

> What's most interesting is that the bucket is private, so the only way they could identify that there is something malicious at a URL is if someone downloads it using Chrome. I'm assuming they make this decision based on some database of checksums. Doesn't Chrome upload everything downloaded to VirusTotal (a Google product)?

[deleted]

Re: Google Safe Browsing can kill a startup

#186
post #168
post #140

Earlier quoted context omitted.

I didn’t install their browser.

Your users did decide to use it, though - and this particular feature is one of the reasons why that particular browser if popular. It was one of the major differentiators of the "better" browsers in the sad old IE days. For all you "use Firefox [etc], don't use Chrome" pundits: it also uses Google Safe Browsing [0], and for that matter so does Safari, which may compound it by using Tencent version instead if you hap…

This is a weak take. Are we saying that any feature built into a web browser is desirable by virtue of the products popularity? 99% of chrome users use it because they recognize the interface from school laptops. Do you really want to live in this world where massive corporations can put whatever they want in their products and the justification is “yeah well people still downloaded it?”

Re: Google Safe Browsing can kill a startup

#187
It's a relatively long article - but it does not answer one simple question, which is quite important when discussing this: were there any malicious files hosted on that semi-random Cloudfront URL? I realise that Google did not provide help identifying it - but that does not mean one should simply recomission the server under a new domain and continue as if nothing has happened!

From TFA:

> We quickly realized an Amazon Cloudfront CDN URL that we used to serve static assets (CSS, Javascript and other media) had been flagged and this was causing our entire application to fail for the customer instances that were using that particular CDN

> Around an hour later, and before we had finished moving customers out of that CDN, our site was cleared from the GSB database. I received an automated email confirming that the review had been successful around 2 hours after that fact. No clarification was given about what caused the problem in the first place.

Yes, yes, Google Safe Browsing can use its power to wipe you off the internet, and when it encounters a positive hit (false or true!) it does so quite broadly, but that is also exactly what is expected for a solution like that to work - and it will do it again if the same files are hosted under a new URL as soon as detects the problem again.

Re: Google Safe Browsing can kill a startup

#188
post #71

If their claim is false, then is it, in any jurisdiction, libelous? Maybe, legislation to bring consequences for false claims will help ensure algorithms, and the support teams that monitor them, do a better job. In an internet focused world, especially one with lock downs, wiping sites off of the internet with false claims is a heinously bad act.

As of today there are no legal protection framework for digital services.

Banking is heavily regulated , you are protected by hundreds if not thousands of laws.

For digital services ? Twitter and Google can legitimately suspend ALL your accounts because you liked a Trump video on YouTube or Tweeted something « Hateful » to Biden.

You can try to go court. You will loose 100% of the time. They are private businesses operating within their own terms, there is not « false » flag or wrong « ban »

They’re private businesses offering a free service, they can cease to offer that at any moment that they want.

Re: Google Safe Browsing can kill a startup

#189
post #177

Earlier quoted context omitted.

If Google is falsely claiming your malicious and its harming your business it seems like a pretty clear case of slander/tortuous interference.

I'm sure he could get a lawyer better than Google's.

At least for Facebook and Twitter, self-writing and faxing a C&D notice to the legal departments usually helps with getting accounts unbanned.
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