Earlier quoted context omitted.
The problem was assuming anybody, much less Silicon Valley, would be breaking the narrative of banks being honest institutions.
They really executed well on the promise up until the acquisition, which was why the change was so obvious and jarring. I very much appreciated the straight talk at every level from their corporate communications to their support agents. I don’t think it’s fair to be cynical about them in a more general sense. It’s just a classic problem with the model of acquisitions, and a misaligned new CEO.
At least in other areas -- like say, solar energy or battery charging, the startup would have be left us with something had a tangible mark on society. Here, I don't see any of that. No lasting impact. No changed narrative.