Live data from Hacker News

Poll: Switching from WhatsApp

news.ycombinator.com

751–760 of 972 posts

Re: Poll: Switching from WhatsApp

#751

Earlier quoted context omitted.

I'm in Brazil as well. Everybody uses Whatsapp. It is now so entrenched into society that it turned to be part of its popular culture. When people say "I'm part of a group of old car enthusiasts", they meant they are part of a Whatsapp group in which they discuss old cars. Countless online services and apps were replaced by Whatsapp over the years, from the top of my head: all IMs, customer service apps, e-commerce (…

I'm having a hard time understanding how WhatsApp could be convenient enough to replace most online services and apps. Do you send text messages with some magic keywords to order at Burger King, or is there a person on the other end reading it, or how does that work? How do you pay? How do you browse the menu? I don't understand.

It works similar to talking to a robot via voice call. When you start the chat with the bot it will answer with a standard message saying things like "Hi, welcome to XXX" and present you with a fixed menu of options like "type 1 to create a new order" or "type 2 to inquire about an existing order" and so on. At certain points the chat may be transferred to a human.

Some places might also try to use a more clever bot where you write down what you want and the bot gives a canned response if it thinks it understands what you meant (often just looking at keywords). These can be frustrating to use, just like those voice call bots that use voice recognition.

Re: Poll: Switching from WhatsApp

#752
To be honest, this is a very pointless poll. I barely heard about Signal and never even used it. Discord is the thing kids use for gaming.

Whatsapp became a standard non-carrier app to communicate globally. People do not even know any of these apps. Removing whatsapp from the phone means disconnecting from many remote friends and family members.

Re: Poll: Switching from WhatsApp

#753
Why isn't Skype suggested more often? I've been using it instead of Zoom very successfully. I've moved a lot of my family over to it for our pandemic get togethers. It works very well as a generic messaging platform.

Microsoft in my opinion is a far more respectable company compared to Facebook.

Re: Poll: Switching from WhatsApp

#755
post #463

Earlier quoted context omitted.

As a reminder, Telegram groups are not encrypted at all, and 1:1 chats are not encrypted by default, so while WhatsApp might see your contacts, Telegram can see most of your messages.

As a reminder encrypted messages aren't easily searchable -- this is a simple trade off and not some dark pattern default. Many Telegram users are away of it's quirks and how it operates differently to other IMs. Any tool will do damage in the hands of a bad workman. A good way to infer Telegram is reliable is how many despotic tyrants and corrupt countries ban it.

> Many Telegram users are away of it's quirks and how it operates differently to other IMs

That's probably true, but a significant proportion of users are not, and do not realize that their chats are not encrypted. It's no surprise either, given that security is one of the core things that Telegram markets itself on -- unfairly so, in my opinion.

Source: https://discovery.ucl.ac.uk/id/eprint/1560501/1/Abu-Salma%20...

Re: Poll: Switching from WhatsApp

#756
post #283

Earlier quoted context omitted.

Well, I don't know where parent is located, but here in Brazil they are pretty much right. Everybody has WhatsApp... it's assumed that if you have a phone you have WhatsApp. A lot of financial transactions are conducted by doing a bank transfer and then sending the receipt via WhatsApp. The schools send essential messages to parents via WhatsApp. During lockdowns, stores were taking delivery orders via WhatsApp. What…

I like to think the problem is that "the nerds" have failed the rest of the people. People used to listen to us about computer stuff. Then computers became usable without us. Then smartphones arrived. We gladly were relieved of our obligations, but also of our influence. It's too late to go back. People are already used to the trade-offs, convenience rules above all. People may be "sort of concerned" about privacy, b…

[dead]

Re: Poll: Switching from WhatsApp

#757

Earlier quoted context omitted.

I like to think the problem is that "the nerds" have failed the rest of the people. People used to listen to us about computer stuff. Then computers became usable without us. Then smartphones arrived. We gladly were relieved of our obligations, but also of our influence. It's too late to go back. People are already used to the trade-offs, convenience rules above all. People may be "sort of concerned" about privacy, b…

Eh, it's not like "the nerds" can build a better product in terms of UX anyway, and definitely can't market it better. Besides, who says "the nerds" are trustworthy anyway? They keep arguing among each other about which operating system or programming language is best, and why should we take their advice when software security vulnerabilities keep being discovered? Not disagreeing with your point - it's become too ea…

those security issues tend to come from managerial shortcomings and pressure to meet arbitrary deadlines despite issues

Re: Poll: Switching from WhatsApp

#758

Where is the "Don't switch" option? Because as much as I hate that Facebook bought them, they're part of what I would call "critical social infrastructure." Asking to leave WhatsApp is like cancelling your contract with your ISP and going offline just because you don't like the company.

I ask this as a non-Whatsapp user. I have read the comments and I understand in some countries (Brazil, Netherlands, etc.) that Whatsapp is the main tool for person to person and person to business communications. What I can't figure out is why did it displace "plain SMS" or other tools. What drove the adoption? I'd love to hear more about that - was Whatsapp just the first mover?

Free VoIP, first and foremost.

I remember when my dad told me his cousin from Venezuela suggested an app to him that allowed him to make free calls to anyone who also has it. I told him that was probably not right and he might have downloaded malware on his Android... Turns out he was right and the app took Brazil by storm

On top of that, media, voice clips and cross-platform compatibility.

Re: Poll: Switching from WhatsApp

#759

Earlier quoted context omitted.

What gripes did you run into with Signal? Most of my friends (tech or non-tech) use Signal, so I'm really curious.

So one of the key differences was that when I loaded Telegram, I had a list of contacts ready to go, people who already had Telegram. I sent a message to a few people via iMessage using the "Invite Friends" menu item. When I tried Signal, I saw an empty list and had to add numbers / find people myself. Not much in the way of onboarding IMO. My complaints are likely met with "duh, that's how it works, idiot", I believ…

> When I tried Signal, I saw an empty list and had to add numbers / find people myself

That's not how it works; Signal directly gives you the list of contacts that are available, just like Whatsapp or Telegram.

The most likely is that you had an empty list because no-one in your contacts have it.

Re: Poll: Switching from WhatsApp

#760
I use Slack, Telegram, Trello and email. Essentially I need channels that run smoothly on all my devices (Linux, MacOS, SailfishOS).

I'm watching Slack closely since the sale to Salesforce, and will switch those groups to Telegram or Signal if I see cause for concern.

Post reply on HN