Slack is down • Hacker News Board

Re: Slack is down

#391

Post by ProAm » Mon, Jan 04, 2021, 5:24 PM UTC

deathanatos wrote: post #210

ProAm wrote: post #201

Earlier quoted context omitted.

One of those affects money via SLA's. Slack is still up, just not usable.

> Slack is still up, just not usable. I.e., it's down. (And if you're saying that according to the legal blah blah blah of the SLA that this isn't technically "down", then there might as well not be an SLA.)

> And if you're saying that according to the legal blah blah blah of the SLA that this isn't technically "down", then there might as well not be an SLA.

I am because Ive had these exact conversations with cloud hosted providers/products. Never once have we been refunded according to the SLA in our contracts. Never really down (according to legal).

Re: Slack is down

#392

Post by joana035 » Mon, Jan 04, 2021, 5:24 PM UTC

coldcode wrote: post #335

brayhite wrote: post #270

Notion is sluggish as well. That combined with the reports of HN potentially being slow, is there some larger network issue at play affecting a region of servers, potentially?

My feeling is some common infrastructure is failing or flailing, like some part of AWS, or some backbone provider. Too many flaky things going on at the same time to be independent failures.

There are many reports of issues with ec2 and console on down detector, doesn't surprise me that aws status page is still green.

Re: Slack is down

#393

Post by elbrian » Mon, Jan 04, 2021, 5:24 PM UTC

ARandomerDude wrote: post #281

> Customers may have trouble connecting or using Slack I can't stand how marketing speak pervades every sphere of the world. Their entire system is offline (inconvenient certainly, but it happens) and they can't bring themselves to say "Slack is down. We're working on it and will be back ASAP." or something similar. Instead we may have trouble.

Very strange to be so upset by an accurate and concise statement, while offering an alternative that isn't even factually true.

Re: Slack is down

#394

Post by xtracto » Mon, Jan 04, 2021, 5:24 PM UTC

aeyes wrote: post #229

exhaze wrote: post #175

Earlier quoted context omitted.

> run it in a beta environment Every Uber/ex-Uber engineer is nervously chuckling at this comment right now

For those that don't know what this comment is about: https://eng.uber.com/multitenancy-microservice-architecture/

Aaah the wonders of not having to be PCI or SOC2 compliant...

Re: Slack is down

#395

Post by exabrial » Mon, Jan 04, 2021, 5:25 PM UTC

For a product that is so simple, there are no good self-hosted alternatives. Mattermost and RocketChat are written very poorly, reliability and getting your data out is impossible.

Slack goes down so often we're thinking of writing a very boring clone that uses ActiveMQ and MySQL, just because chat should be boring and needs to "just work".

Re: Slack is down

#396

Post by vorpalhex » Mon, Jan 04, 2021, 5:25 PM UTC

sytse wrote: post #258

At GitLab our fallback from Slack is Zoom https://about.gitlab.com/handbook/communication/#emergency-c... I'm posting this because I found a lot of people don't know that Zoom includes a complete chat client that includes channels. And #HugOps to the engineers at Slack working on this. I appreciate that they posted a periodic update even when there was no news to report: "There are no changes to report as of yet. We'…

Please reconsider using or supporting Zoom in any way. https://www.nytimes.com/2020/06/11/technology/zoom-china-tia...

Re: Slack is down

#397

Post by yreg » Mon, Jan 04, 2021, 5:25 PM UTC

mariusseufzer wrote: post #259

And there we have it: Relying on big companies sucks. It's great as long as it works. Once a system breaks thousands, or even millions, of businesses suffer. (Of course they are also beneficial and a private server can also crash at any time + I don't wanna blame Slack, but we always have to keep this in mind).

If a big company has million customers and the big company experiences an outage per quater, then a million businesses suffer every quater.

If a thousand small companies have thousand customers each. And these small companies experience an outage per quater, then a million businesses suffer every quater.

As the end-user-business, is it better to suffer the outage at the same time as other businesses? Is it worse?

Surely there are valid arguments against relying on big companies, but I don't think this is one of them.

Re: Slack is down

#398

Post by [deleted] » Mon, Jan 04, 2021, 5:25 PM UTC

tshaddox wrote: post #380

ARandomerDude wrote: post #281

> Customers may have trouble connecting or using Slack I can't stand how marketing speak pervades every sphere of the world. Their entire system is offline (inconvenient certainly, but it happens) and they can't bring themselves to say "Slack is down. We're working on it and will be back ASAP." or something similar. Instead we may have trouble.

Why do you consider that to be "marketing speak?" It appears to be concise, direct, and accurate. The phrase "Slack is down," even if true by some interpretations (it hasn't been "completely down" from what I have seen), is imprecise and informal.

[deleted]

Re: Slack is down

#399

Post by [deleted] » Mon, Jan 04, 2021, 5:25 PM UTC

bengale wrote: post #288

mey wrote: post #264

Why does the slack client not show connection issues instead of just hard locking up?

The client on my Mac showed a page that said it was having issues connecting with a link to their status page.

[deleted]

Re: Slack is down

#400

Post by tannhaeuser » Mon, Jan 04, 2021, 5:25 PM UTC

pwned1 wrote: post #245

This site seems to be lagging as well. Or is it just me?

Other than it being days of slow news, with top stories seemingly pinned for days now and boring, no ;) you know, where Slack being down is considered newsworthy (yawn).