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Slack is down

status.slack.com

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Re: Slack is down

#241

Post by teraflop »

jrockway wrote: post #44
schoolornot wrote: post #8

How many more outages until all trust is eroded and competing services differentiate themselves on the basis of uptime?

I say this every time Slack is down, but they just seem so shady to me. Nobody can connect right now, and their status site says "100% uptime in the last quarter". Maybe it's close to 100%, but it ain't 100%. I think we should push for a metric where "up" means 100% of people that want to use the service are able to use the service. If 1% of users can't send messages, then that should count as a full-blown outage and…

> If 1% of users can't send messages, then that should count as a full-blown outage and should start counting against whatever SLA they advertise.

Google published a paper last year describing this approach to measuring uptime: https://blog.acolyer.org/2020/02/26/meaningful-availability/

The idea is to define availability as "the probability that the site 'appeared' to be down for a random user, averaged over a time window of size w". You can choose a particular value of w and look at trends over time, or you can plot availability as a function of w to understand patterns of downtime.

Re: Slack is down

#242

Post by rocho »

tedmiston wrote: post #97
gavnewalkar wrote: post #4

My slack (desktop + mobile) has been down for the past 30~ mins. Strangely I can still receive messages/alerts on my phone.

I've experienced this with Slack before where the push notifications come through but opening them fails to load. I imagine their infrastructure to send push notifications is decoupled from their infrastructure for chat services themselves. It'd be interesting to know if they have a master switch to disable notifications in times like this where they aren't usable anwyay.

This happens to me almost every day, when there are no incidents/outages. And it's not a network issue, the other apps work fine (e.g. WhatsApp).

Re: Slack is down

#243

Post by [deleted] »

lylo wrote: post #214

This is an excellent reminder of the danger of being locked into closed systems. I wonder how many companies (like mine) have literally ground to a halt because of this? Do other companies have a risk-documented backup plan B for times like this? Presumably the default is for everyone to resort to email? More worryingly is the number of ChatOps processes and alerting/observability systems that are in place around Sla…

[deleted]

Re: Slack is down

#244

Post by Scandiravian »

lylo wrote: post #214

This is an excellent reminder of the danger of being locked into closed systems. I wonder how many companies (like mine) have literally ground to a halt because of this? Do other companies have a risk-documented backup plan B for times like this? Presumably the default is for everyone to resort to email? More worryingly is the number of ChatOps processes and alerting/observability systems that are in place around Sla…

I just finished an 5 hour debugging session on what turned out to be several cascading bugs in one of the older systems at my company

Can't deploy the fix, because

- developers trigger deployments through slack and I don't have access to the underlying deployment system

- infrastructure guys who have access aren't responding to my emails

Re: Slack is down

#247

Post by hn_throwaway_99 »

thom wrote: post #155
ketamine__ wrote: post #37

Maybe we can chat with coworkers here. Is there a Carl around?

I have tried to sell my organisation on a shared Google Chat doc for 90s style realtime ICQ chat in times like these, but there has been little uptake.

G Suite actually has an entire Slack clone, chat.google.com. I've been on G Suite (now annoyingly renamed to Google Workspace) for years and actually just recently found it existed from another comment on HN.

Re: Slack is down

#248

Post by dkdk8283 »

welterde wrote: post #62
JMTQp8lwXL wrote: post #42

Earlier quoted context omitted.

To be fair, IRC doesn't do a lot of things Slack does. Where is the logging and audit trails, access control, search, etc.

Several IRC servers do have support for authentication and access control (and audit trails as well I suppose). Only centralized history/logging and search would need to be bolted on if needed. In the non-centralized case your IRC client takes care of all of that.

Lack of logs and history is a feature not a bug.
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