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Uber discovered they’d been defrauded out of 2/3 of their ad spend

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Re: Uber discovered they’d been defrauded out of 2/3 of their ad spend

#431

Together with https://news.ycombinator.com/item?id=25623858 it might appear like there's a coordinated takedown of ad tech companies going on. Google derives 80% of its revenue from ads, Facebook 99%. Imagine these giants coming down if it turns out that online ads aren't effective? EDIT: Tweaked the wording regarding the alleged "coordinated takedown" as a reaction to a comment.

I don't think there is a coordinated takedown; after all, ranting about it on HN wouldn't affect anything if advertising actually worked as designed and had the intended effect.

The problem is that first off, people rightfully dislike advertising so it's expected for them to rant about it, second, regulation is being worked on (whether the GDPR, CCPA, or similar) that would thwart targeted advertising, so advertising is now also facing pressure from the government and not just from people ranting about it, and third, these articles talk about brands themselves having doubts about the effectiveness of their advertising efforts and the media rightfully reports on it.

Ranting about ads by itself won't change much, but in this case it seems some advertisers themselves are having doubts as to how effective it really is and both the media and HN is reacting to that.

> Google derives 80% of its revenue from ads, Facebook 99%. Imagine these giants coming down if it turns out that online ads aren't effective?

Just because Google and Facebook are able to make a profit off their ads doesn't mean that their ads are actually good value and not overpriced, nor that the people in charge of assessing the ROI of these ads are incentivized to look into it (which is the point I'm arguing in the thread you linked). You can very well agree that online ads are effective but still aren't worth what they are currently priced at.

Re: Uber discovered they’d been defrauded out of 2/3 of their ad spend

#432
post #20

There was a freakonomics podcast recently about advertising (online and traditional). No one can actually prove it has any ROI at all. No one is willing to run the experiments necessary. In the few cases of natural experiments, where ads got turned off for some people by accident, there was no change in buying behavior. https://freakonomics.com/podcast/advertising-part-1/ https://freakonomics.com/podcast/advertising-…

This article also sheds a lot of light on the whole issue of why people don't realize when digital ads don't work: https://thecorrespondent.com/100/the-new-dot-com-bubble-is-h...

Re: Uber discovered they’d been defrauded out of 2/3 of their ad spend

#433

Earlier quoted context omitted.

It's critically important for adtech companies' customers, since it's an essential part of determining return on investment. But it's also critically important for both adtech companies and data scientists who work in the space to direct people's attention away from those sorts of metrics. You generally don't want to call the attention of the person who signs your paycheck toward the fact that it's all but impossible…

This is creeping pretty close to the legal definition of fraud. But advertising has had a fair amount of safe-harbor carve-outs for over a 100 years or so that are not available to other industries. So it is no surprise it continues today. edit: I hate to say it but the auto-downvoters here on HN are approaching reddit levels. Everything I said above is true.

I have noticed the same thing over the last four or five months. I’ve been curious if a voting ring has sprung up on HN or maybe a COVID impacted demographic suddenly has a lot of time to patrol the site, or if it’s something else. It would be really interesting to have some anonymized voting data to analyze and see how downvotes map to accounts, geography, and economic trends over time. Though voting data must be relatively huge compared to content and I bet it gets discarded after items close to replies.

Re: Uber discovered they’d been defrauded out of 2/3 of their ad spend

#434
post #242

I wish more companies would try to find out the actual value of advertising and targeting. And it probably won't be as good as FB and GOOG would like us to believe. BTW, there was a recent episode of Freakonomics Radio which talked about this eBay experiment https://freakonomics.com/podcast/advertising-part-2/

You can use third party measurement providers to validate the roi.

They go into that in the podcast. ebay had one third party prove that the other third party was just making things up to validate the ROI.

Re: Uber discovered they’d been defrauded out of 2/3 of their ad spend

#435
Yeah, not surprised at all here. What is surprising is that they actually found this out and acknowledged it.

Used to work in the performance marketing team for one of the top 10 brands as an analyst/data scientist, and the reality is that the company politics and individuals' career ambitions top the science. Most of the time the work that gets visibility is spent on "creating stories around data for the leadership": marketers do not understand at all the data they are fed to by the advertising platforms. Also, running controlled A/B studies tended to show between 0 and 10% (this was rare, closer to 0% more common) causal impact on campaings making none of the marketing campaigns profitable in the sense that was used for performance evaluation.

There is one key visicious loop keeping the game going:

1. The marketers want to show great numbers back to the leadership (internal storytelling). Their employment/bonuses depend on the number reported by the ad platform.

2. The ad platforms want more of your ad spend which can be achieved by showing better ROI in their platform.

3. Both the marketers and the ad platforms want to show as good numbers as possible, leading to a situation that nobody is incentiviced to measure true performance / correctly measuring performance.

None of the A/B tests nor analyses about ad fraud went beyond the marketing director. One cool case was analyzing Google's DoubleClick ad logs for a bunch of campaigns that showed there were few cookies that received a significant % portion of the total ad spend - meaning that few "insividuals" received tens or hundreds of thousands of ad impressions.

Nobody cared and this still goes on. It is such a toxic environment to work in I ended up changing career a bit.

Re: Uber discovered they’d been defrauded out of 2/3 of their ad spend

#436
post #396

Earlier quoted context omitted.

They only lost market share because everybody else was still using advertising. Therefore, this is not a test in favor of advertising (only in the prisoner's dilemma sense).

If advertising is an arms race with more total cost than total benefit, that would be an argument that advertising works. Because anyone, at any given time, will benefit from running advertising. It also means advertising is a net loss to society, but that is separate from the question 'does advertising work'

I think you rephrased my comment, yes.

Re: Uber discovered they’d been defrauded out of 2/3 of their ad spend

#437

Earlier quoted context omitted.

The thing about the "advertising doesn't matter" argument is that there are situations where advertising absolutely matters - when a company is just starting out and there's no way they can get organic referrals, when the public is unaware of their existence, etc. Moreover, most companies started small at some point so advertising and maintaining advertising made sense up to a point. And if we look at those companies…

That still doesn't address the GP point, advertising doesn't matter if you can get customers coming to you organically. Business size changes the odds of that, irrespective of that if the customers would have come to you anyway (and there are ways to know this!) then the ad spending was largely a waste.

You misunderstand what advertisers are trying to achieve. It's about Brand Awareness. They just want their brand out there and seen. Even click-throughs aren't as important as they once were. Coca-Cola still advertise when they probably don't need to.

Re: Uber discovered they’d been defrauded out of 2/3 of their ad spend

#438

I actually did find a few products which I used for at least a short while, on Facebook. If I had to guess, hyper targeted digital ad spend is very effective, but you'd have to sell very high margin products to come out ahead.

Ya anecdotal for sure but a ton of my friends bought their significant others some new fangled thing they only heard about because they saw it on Instagram. HN loves to bash marketing (and FB/google) but it has never been easier to spin up your own shoe company and easily advertise and get customers (e.g, allbirds).

Re: Uber discovered they’d been defrauded out of 2/3 of their ad spend

#439

Together with https://news.ycombinator.com/item?id=25623858 it might appear like there's a coordinated takedown of ad tech companies going on. Google derives 80% of its revenue from ads, Facebook 99%. Imagine these giants coming down if it turns out that online ads aren't effective? EDIT: Tweaked the wording regarding the alleged "coordinated takedown" as a reaction to a comment.

The issue is, most online ads don't work EXCEPT for G and FB. That's why they're so dominant.

The average third-party ad networks are junk, rife with fraud (ads that are never actually seen or clicked by a human), poor targeting, poor measurement, limited brand safety, and opaque billing.

First-party ad tech provides much better control over these factors and can generally be offered cheaper because they can more effectively allocate their clients' budgets. In what other industries are the superior products cheaper than the junk? (not rhetorical - I'm curious if this exists in other industries)

G and FB are the biggest first-party ad sellers, given that their total addressable audience covers most of the free world, with Amazon rapidly gaining ground. TikTok, Pinterest, and Snapchat are building clones of G/FB's ad tech by poaching a lot of their engineers (karma for G/FB cloning their consumer products...) and are also showing strong growth as first-party sellers.

If you're a website/app that monetizes through a third-party network (including Google Adsense and Facebook Audience Network), you're going to see your revenues plummet in the coming months.

Re: Uber discovered they’d been defrauded out of 2/3 of their ad spend

#440
post #328

Earlier quoted context omitted.

At least with ecommerce one can track users that have seen and/or clicked on ads with what they have purchased and return on ad spend can be calculated. But yes, the question still is: does it raise intent or did the user already want the thing, googled it, and clicked on the first result (which is your ad, above the organic results that also lead to your online store)?

The fundamental problem with this is that if I bought your product, it's because I was looking for your product after doing a decent amount of research which meant I was on a bunch of retargeting lists and you've wasted money on me. I have never to my recollection purchased anything because of an ad. If I have clicked through an ad, it was simply because it was the quickest way to get to the website/product. There is…

You've researched every item you buy in your weekly shop? You've never bought anything on a whim, or a gift for someone else?
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