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USDS Digital Services Playbook

playbook.cio.gov

11–20 of 103 posts

Re: USDS Digital Services Playbook

#11
post #6

As an outsider, I hold the USDS in great regard. Probably too much because of Marianne Belotti's writings from her time there, but also from what I would like to think are more nuanced perspectives. My country does not have anything like it, but what countries do?

Canada has a similar group:

https://digital.canada.ca/

Re: USDS Digital Services Playbook

#13
post #2

While this is all well and good it feels like a slick "thought leadership" campaign that provides little in the way of actual solutions to the issues USG orgs face when building/providing digital services. The challenge is not the "approach", but rather a system that constrains the ability to even begin that approach. I find #7 especially hollow: > We need talented people working in government who have experience cre…

> I find #7 especially hollow

I think there's some confusion here on what and how the USDS works.

They embed into government organizations to improve services and systems, bringing expertise that doesn't normally exist in government, while not working directly for the organization they're embedded in.

USDS doesn't follow normal hiring practices either. They recruit directly for limited employment terms, max of 4 years. This helps offset the entrenched beaurocratic mindset that exists in a lot of USG organisations, and allows them to recruit current experts in a particular field.

From the Special Operations analogy this would be equivalent of the Military giving them direct hiring/recruitment ability from both the Armed Services and direct from civilian

#7 "Bring in experienced teams" isn't hollow, it's their core mission.

Re: USDS Digital Services Playbook

#14

I wonder how much the government paid consultants to write this.

I was a member of the USDS for 4 years. Every member of the USDS is a government employee with a fully transparent government salary, most of whom are taking a massive pay cut to serve their country and its citizens.

Re: USDS Digital Services Playbook

#15
post #6

As an outsider, I hold the USDS in great regard. Probably too much because of Marianne Belotti's writings from her time there, but also from what I would like to think are more nuanced perspectives. My country does not have anything like it, but what countries do?

USDS is modeled after Britain’s GDS.

Re: USDS Digital Services Playbook

#16
post #13
post #2

While this is all well and good it feels like a slick "thought leadership" campaign that provides little in the way of actual solutions to the issues USG orgs face when building/providing digital services. The challenge is not the "approach", but rather a system that constrains the ability to even begin that approach. I find #7 especially hollow: > We need talented people working in government who have experience cre…

> I find #7 especially hollow I think there's some confusion here on what and how the USDS works. They embed into government organizations to improve services and systems, bringing expertise that doesn't normally exist in government, while not working directly for the organization they're embedded in. USDS doesn't follow normal hiring practices either. They recruit directly for limited employment terms, max of 4 year…

I think the confusion is not in what the USDS does, but rather who their Play Book is intended for. Is it prescriptive or descriptive? If it's the former (as I took it) then we're not talking about the USDS itself, but the USG. If it's the latter then I defer to you, but still don't think it solves the structural problems that makes the USDS relevant in the first place.

Going back to our US Special Forces team, the US Army actually did (attempt)to solve for this by simplifying the pipeline with the 18X "X-Ray" Program.

Re: USDS Digital Services Playbook

#17
I have a lot of heartburn reading something like this. I spent a decade in government consulting trying to implement anything resembling "data science" or "DevOps" and got repeatedly shut down by higher ups or by random bureaucrats that saw any modern practices, including any technology, as a threat.

Excel macros working one day, then prohibited the next by new IT policies.

Directors demanding that service line bosses meet with me to discuss "data-driven decision-making", followed by a solid week of said chiefs telling me that my job is a joke.

Actual honest-to-God employees trying to make a difference in financial openness having their coworkers walk by their desks and loudly shout they "ain't doing that shit" and walking away.

Two years hunting for a database to store 2 GB of data, and only finding one when a new contractor onboarded and knew a guy in the next office over who would let them have a partition of SQL Server.

I wish I was making any of this up. The federal government has massive, massive employee culture issues. This list is... a nice dream.

Re: USDS Digital Services Playbook

#18

I have a lot of heartburn reading something like this. I spent a decade in government consulting trying to implement anything resembling "data science" or "DevOps" and got repeatedly shut down by higher ups or by random bureaucrats that saw any modern practices, including any technology, as a threat. Excel macros working one day, then prohibited the next by new IT policies. Directors demanding that service line bosse…

The USDS doesn’t hire people through normal channels or for permanent hire, but hires people who have experience in the private sector and want to change the government. While it’s true that they hire significantly more junior people than before the trump admin (if you compare things like years of experience pre USDS then and now, or pre USDS salaries then and now), it’s still often experienced people who want to make a difference for a short period of time before leaving government.

Re: USDS Digital Services Playbook

#19
I think the biggest problem any US government agency has (federal or state) in producing services that leverage modern technology is that they cannot afford to pay people market rates. We have a mentality in the US that government cannot do anything right, but it seems of late (last 40 years or so) that we are kneecapping government's ability to execute and then complaining about it when it can't and making pronouncements about how only the private sector can understand tech.

Government technology workforces are thus composed largely of either people who are below average in competence or above average and willing to take a pay cut because they care about the cause, but we shouldn't expect people to do that, and there aren't very many of them. We should give government a fighting chance.

Re: USDS Digital Services Playbook

#20
post #6

As an outsider, I hold the USDS in great regard. Probably too much because of Marianne Belotti's writings from her time there, but also from what I would like to think are more nuanced perspectives. My country does not have anything like it, but what countries do?

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