Earlier quoted context omitted.
>I’ve done the whole google maps support thing but no response and deaf ears. You've used the suggest a change feature within Maps? I've done that several times and I think it always worked for me. Full disclosure I work at Google, not on Maps, and I always did the suggest a change with my personal account.
> You've used the suggest a change feature within Maps? I've done that several times and I think it always worked for me. I've had a road that is mis-named near me. I've used the "suggest a change" feature multiple times, but have never gotten a response other than the automated "it'll be reviewed". Road is still mis-named. Other changes i've suggested have gone through in hours.
I ask the labelling of a school on the map, specifying the name and providing the home town site as proof (a page listing all schools with their adresses and picture), and two days later it was labelled as “ school” completely ignoring the provided info and making the spot misleading. Requests for correction a few months apart didn’t do anything at this point.
So I can vouch for the process sometimes working, and I have nothing to do with Google. Now, why, when and how it works is a complete mystery.