I worked at a company that heavily used the maps API in 2018. The 1,400% price hike really was an eye opener. It wasn't just the money involved, which was large, but the fact that it came so suddenly and with so much magnitude. Google's choice to bump these prices made me realize that they could do the same thing with their compute cloud pricing or other APIs, again with little notice. That, in turn, led to the reali…
I think they mistakenly bring that attitude to their consumer businesses, though. The stories of bad customer experiences are legion. Like you, I've learned that I can't really trust them. Which is true of all companies, of course, but it's different with Google. Amazon is even more rapacious, but I trust them to be long-term greedy, to not shoot themselves in the foot with some short-sighted action. For all their flaws, they understand that customer relationships have long-term value.