Tangential question: why do some British people put an “x” at the end of every text, like the author’s mom?
It's just an informal way of ending a text, sort of signifies a kiss but used amongst friends and family
Lawyers automate this, so why don't airlines?
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Re: Lawyers automate this, so why don't airlines?
#12"Automated claims systems, why don’t airlines have these? They would save money on support staff/legal fees/etc. The could charge a couple of pounds/dollars/euros more per ticket and probably cover all compensation costs. We know that “no win no fee” claims services exist. They know they exist. They know that we know that they exist, so what the fuck are we all doing wasting our time here?"
The answer is simple: You automate the things that earn you money. You don't automate the things that make you pay money to others - perhaps with the exception of your supply chain or other resources you need to maintain business continuity.
The author is thinking like an engineer, not like a businessperson. Not that there's anything wrong with thinking like an engineer where it's called for, but airlines are profit-seeking businesses.
Re: Lawyers automate this, so why don't airlines?
#13Earlier quoted context omitted.
> On its face the law seems consumer friendly, but only when you try to use it, do you realize that you need to spend months/years wrestling with the company to get your measly few hundred euros back, and you might even need to engage a lawyer. I don't understand how anyone can fall for this after all this time. It's the case with all law. The politicians are not there for the people.
In many case the law as written might actually be consumer friendly, but case law tends to favor corporations which had more money to spend representing themselves. Over time it’s a surprisingly subtle corruption of our legal system.
I don't think there are many cases of that. Maybe a few, and the law is probably updated already. There is just a handful of honest politicians, what else should we expect?
Re: Lawyers automate this, so why don't airlines?
#14Tangential question: why do some British people put an “x” at the end of every text, like the author’s mom?
X = kiss, O = hug
Re: Lawyers automate this, so why don't airlines?
#15Tangential question: why do some British people put an “x” at the end of every text, like the author’s mom?
The letter X is widely used at the end of text messages and emails to signify a "Kiss". https://www.cyberdefinitions.com/definitions/X.html
That's funny, I've never seen it standalone, so I wouldn't have guessed. I'm used to "xoxo" for hugs and kisses.
Re: Lawyers automate this, so why don't airlines?
#16The actual problem is not easyJet, though. They are complaint to the letter of the law. The problem is the law which is written in a way that allows easyJet to make the claims process as painful as possible. I have gone through this with a lot of stuff, most notoriously when dealing with landlords. On its face the law seems consumer friendly, but only when you try to use it, do you realize that you need to spend mont…
What we need is a law that when a business unreasonably delays or denies a rightful claim that there are substantial additional costs for them. As it stands garbage like this makes economic sense, the only way it will stop is if throwing up roadblocks costs more than simply paying what they owe.
Re: Lawyers automate this, so why don't airlines?
#17Long story short: Guy had flight canceled and wants airlines to have automated refund system. The issue is though that no company I know of really wants an automated easy path to disperse money back to the public. Ever try to collect on an insurance policy?
Amazon does a pretty good job automating returns.
It’s also good enough to be a differentiator when choosing where to buy.
Re: Lawyers automate this, so why don't airlines?
#18The actual problem is not easyJet, though. They are complaint to the letter of the law. The problem is the law which is written in a way that allows easyJet to make the claims process as painful as possible. I have gone through this with a lot of stuff, most notoriously when dealing with landlords. On its face the law seems consumer friendly, but only when you try to use it, do you realize that you need to spend mont…
> On its face the law seems consumer friendly, but only when you try to use it, do you realize that you need to spend months/years wrestling with the company to get your measly few hundred euros back, and you might even need to engage a lawyer. I don't understand how anyone can fall for this after all this time. It's the case with all law. The politicians are not there for the people.
You have to experience it personally to figure it out. I have now come to realize that the supremacy of the law is subjective, especially when it comes to civil disputes.
Re: Lawyers automate this, so why don't airlines?
#19Travel cancellation insurance is a thing that exists. It would be nice to see a travel cancellation insurance product which pays out based on the following automatically and easily verifiable outcomes: 1. Customer turns up. 2. Plane leaves within a certain range around scheduled time. 3. Plane arrives at destination. 4. Plane arrives at destination within a certain range around the scheduled time. 5. The price of the…
The EU has strict rules around exactly this. If the flight is outside the rules, you submit the paperwork and wait for a response. I've done this 5 times the last year and won more than the flight cost, even those times I received a hotel and replacement flight. It makes EU flight planners very careful, I imagine, due to the expense of losing an entire flight income and more.
Re: Lawyers automate this, so why don't airlines?
#20In the UK broadband providers have an automatic compensation scheme in the event things go wrong. The thing with law is it's almost impossible to cover 100% of cases with words and letters - so case law is designed to facilitate what applies and what does not (and often gets it 'wrong' according to society).
Ideally, there are conditions in which you get automatic compensation, in the form of a payment to your bank (as easily as you give company money they can give it to you).
If the tech is there to send a business money so can they send it to me if they don't provide a good service, it's not difficult.
We're so advanced with our developments in AI yet so many things are basic and stuck in the past. This shouldn't even be down to airlines - it's a system that does all the work on behalf of the customer and business.