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Gmail having issues

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Re: Gmail having issues

#251

Post by rtx »

octoberfranklin wrote: post #209
windexh8er wrote: post #195

Just got this from the ProtonMail team: > Dear ProtonMail user, Starting at around 4:30PM New York (10:30PM Zurich), Gmail suffered a global outage. A catastrophic failure at Gmail is causing emails sent to Gmail to permanently fail and bounce back. The error message from Gmail is the following: 550-5.1.1 The email account that you tried to reach does not exist. This is a global issue, and it impacts all email provid…

This is the Nightmare Scenario for mailing lists. Many of them auto-unsubscribe after a bounce.

My account with Amazon went in to review because of this. I hope their team is aware about it.

Re: Gmail having issues

#252

Post by CGamesPlay »

gkop wrote: post #162
jonathanbull wrote: post #153

CEO of an email marketing platform here (EmailOctopus). If anyone's curious, here's a chart showing our bounce rate to Gmail addresses over the course of the week: https://pbs.twimg.com/media/EpUE20UXYAEa_Uv?format=jpg&name=... That's a peak of 90% of Gmail inboxes bouncing – and this has been going on for almost 24 hours.

How do the public gmail addresses compare to the enterprise (used to be G Suite, now Google Workspace) ones?

Anecdotally, my enterprise account seems unaffected.

Re: Gmail having issues

#253

Post by mehrdadn »

throwaway201103 wrote: post #250
mcqueenjordan wrote: post #239

Earlier quoted context omitted.

Good callout. The underlying issue of the lack of nuance is probably /state/. Being more nuanced about these errors probably requires managing state, which tends to increase the complexity and scaling challenges.

Nuance is not called for. The standard states that a 5xx SMTP error is a permanent error and "The SMTP client SHOULD NOT repeat the exact request" Gmail screwed up here, returning a 550 error, it's not anyone else's job to try to second guess that or retry in contradiction of the accepted standard. https://tools.ietf.org/html/rfc5321

Gmail screwed up, but that's beside the point. We're talking about designing robust systems. You don't design a robust system by assuming nobody will screw up!

Re: the RFC, note it says "should not", not "must not". That seems to suggest they acknowledge repeating might actually make sense in some cases. And honestly the practicalities of this situation and the risk-reward tradeoff seriously tilts toward repeating the request later regardless of what the RFC says. The world isn't going to end.

Re: Gmail having issues

#254

Post by freehunter »

octoberfranklin wrote: post #229
freehunter wrote: post #175

Earlier quoted context omitted.

If everyone who uses Gmail hosted their own email servers those people would suffer far more and far worse outages that Google has had.

but not all at once

But far more consistently. Most users have no idea how the Internet works, let alone hosting something as complex as email. They'd just stop using email and switch entirely to Facebook.

Re: Gmail having issues

#255

Post by lemonspat »

CGamesPlay wrote: post #252
gkop wrote: post #162

Earlier quoted context omitted.

How do the public gmail addresses compare to the enterprise (used to be G Suite, now Google Workspace) ones?

Anecdotally, my enterprise account seems unaffected.

Serious question: how would you know that you are receiving ALL emails from ALL senders?

Re: Gmail having issues

#256

Post by j13k »

throwaway201103 wrote: post #169
icedchai wrote: post #138

Earlier quoted context omitted.

Okay, so use "their." It is gender neutral, so should work for everyone.

It's also wrong. because it's not singular. Makes for difficult reading.

From https://www.pemberley.com/janeinfo/austheir.html:

'Singular "their" etc., was an accepted part of the English language before the 18th-century grammarians started making arbitrary judgements as to what is "good English" and "bad English", based on a kind of pseudo-"logic" deduced from the Latin language, that has nothing whatever to do with English... And even after the old-line grammarians put it under their ban, this anathematized singular "their" construction never stopped being used by English-speakers, both orally and by serious literary writers.'

Re: Gmail having issues

#258

Post by organsnyder »

crazypython wrote: post #248

Remember, free and open source software is more reliable: ( https://www.gnu.org/software/reliability.en.html ) "One reason is that free software gets the whole community involved in working together to fix problems. Users not only report bugs, they even fix bugs and send in fixes. Users work together, conversing by email, to get to the bottom of a problem and make the software work trouble-free." And Service as a Sof…

I ran my own mail server for 15 years. It was not more reliable than Google or Microsoft (my current provider).

> never use a service where in principle a program would do

Email is definitely a service.

Re: Gmail having issues

#259

Post by organsnyder »

octoberfranklin wrote: post #216
Jap2-0 wrote: post #69

Earlier quoted context omitted.

Unsub on two consecutive bounces seems more reasonable to catch flukes (or Gmail going down)?

Their SMTP server being unreachable is a 4xx temporary error. The sender MUST keep trying for at least 24 hours, and 72 hours is recommended. "Gmail going down" would not have caused this problem. Even if all their SMTP servers went offline.

Yeah, they would have been better off pulling the (metaphorical) plug—maybe block incoming traffic to port 25 or something—until they had this fixed.

Re: Gmail having issues

#260

Post by rossdavidh »

guidoism wrote: post #152
philmcp wrote: post #127

Anyone else having issues in general with "the internet" over the last few days? The images on different websites I've visited don't load (e.g. twitter, bbc etc). When they do they load, they load verrry slowly

I reeeeally don't want to go down this rathole but a few days ago when my kids were having problems connecting to YouTube on both wifi and LTE I had begun to think that Trump pulled the 1. Stop Internet, 2. Attempt Coup thing.

While, unlike many other people, I do _not_ believe Trump is an idiot, or even dumb at all, I do not believe he has any knowledge of how to stop the internet even if he wanted to.

Plus, how would he send tweets if no internet? I think he likes being able to use Twitter more than he likes being President.

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