Earlier quoted context omitted.
A lot of these companies are in the “the only reason it’s a good price is we are burning VC money” and “the only reason we have VC money is our promise to grow” zone. Customers can enjoy watching the slow motion train crash.
That's why I consider startups a Faustian bargain. You get easy access to capital, in exchange for your company's soul. And the devil always comes to collect. The problems start where this deal causes collateral damage on the market - harming customers directly, or indirectly by preventing competitors who aren't looking for an exit from existing.
This is huge, and definitely hurts in the short term, but could it actually be good in the long term? Let's say the break-even price for Service A is $x/mo/user. Nobody really knows the technical problems underlying A, but startups #1-3 get venture funding and start offering Service A for .75x, for a couple years each, burning a few million in some dentist's or VC's capital each and build a huge staff to figure out the tech. Eventually one of the companies gets acquihired and two of them fail.
Bootstrapped Startup #4 opens shop, offers A to 1.15x, and hires engineers from startups 2 and 3 who know the tech inside and out. Consumers get a great product.