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PayPal introduces new fee for dormant accounts

theguardian.com

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Re: PayPal introduces new fee for dormant accounts

#81

Post by justinclift »

walrus01 wrote: post #44
katsura wrote: post #3

Well, I'm glad I don't have money left there, because I had two factor authentication turned on, and for some unforseen circumstances, I lost my phone number. PayPal customer service is actually quite hard to contact, because every possibility they give you requires you to log in. I found an email address somewhere, but when I wrote them telling them about my situation, I got an email that if I log in I can check the…

It's interesting to see that exactly what you wrote (except for the 2FA part) was happening to paypal users 18 years ago. Things haven't changed. Their entire business model is built on nearly complete automation and no human in the loop customer service interaction.

> Their entire business model is built on nearly complete automation and no human in the loop customer service interaction.

Same as the Google model then? ;)

Re: PayPal introduces new fee for dormant accounts

#82

Post by justinclift »

trident1000 wrote: post #58
walrus01 wrote: post #47

Earlier quoted context omitted.

I have recently purchased a number of things on ebay with 'buy it now' and giving my visa card number directly to ebay, in what looks like a very ordinary shopping cart checkout workflow, with no involvement of paypal. No login to paypal and no mention of it. The browser I was doing it from has never logged in to my paypal account and has no credentials cached for it.

Paypal still does the credit card transaction. I know because their black box algo blacklisted me for whatever reason many years ago and I tried that. They have no customer support its just an abyss of a company and you are a statistic. Fine with me because I really dont use Ebay but I remember that.

No, this parent poster is talking about a new thing.

I think the one you're talking about is the previous system, whereas PayPal would be the transaction processor anyway. You'd still get email (receipt?) and other bits from PayPal after the transaction was done.

Now though, the CC processing on Ebay seems to be a non-PayPal version. At least, that's what it looked like today when getting stuff. No mention of PayPal anywhere, which I was pleased with having had a very bad experience with them (PayPal) a week ago.

Re: PayPal introduces new fee for dormant accounts

#83

Post by wdb »

> PayPal is to introduce a £9 “inactivity” fee for anyone whose account has been dormant for at least a year, but still has some money left in it.

PayPal come on, first you keep, people's money hostage and now you even going to charge £9 fee? I can't get my money out because you have frozen it and I can't talk to a human being. Even you ignored my letters from my lawyer.

Re: PayPal introduces new fee for dormant accounts

#84

Post by justinclift »

vmception wrote: post #10
cute_boi wrote: post #6

Earlier quoted context omitted.

same here. Lost 2fa due to water damage on phone. and all the data was irrecoverable. Now even if i give every data their customer service don't care. From that day i haven't used any 2fa and just use password manager with additional backup.

password managers let you store the one time password key. this removes the "two factor" nature of two factor, but retains the one time password nature of one time password. I honestly can't relate to people losing their access because something happened to their phone. The QR code is just a string of letters and numbers and you can save the QR code and the string of letters and numbers. I've been doing this for like…

Just to point out... mobile phone's aren't 100% universal, though a lot of places pretend they are.

Up until about 18 months ago I used to live in a part of the UK without any mobile phone coverage. So, any mobile number I had (with Vodafone) always expired after 3 months.

That does not make for any kind of fondness of places trying to blindly force SMS based 2FA on everyone. ;)

Re: PayPal introduces new fee for dormant accounts

#85

Post by ValentineC »

justinclift wrote: post #71
ValentineC wrote: post #48

Earlier quoted context omitted.

> Just over a week ago, when I tried logging in to PayPal (2FA is not enabled) a new screen appeared saying they'd sent an SMS with code to my phone number, and I need to type it in. Is this a European or UK account? That's them implementing the PSD2 regulation [1], and they should have emailed you quite a few times about it. But yes, PayPal customer support is hilariously bad. [insert usual rant about their customer…

Yep, it's a UK account They did email me a few times saying they wanted my mobile number, but each time I went to the page it had the little text blurb about needing to accept marketing texts. Again, not going to happen. That being said, they shouldn't get to invent a phone number when one isn't provided. ;) --- On a related note -> I remember trying to change the address in my PayPal account a few times after they e…

> Anyway, PayPal didn't allow changing account country through the UI, and there didn't seem to any other way of doing it either.

I believe the "proper" way is to close your old account, and reopen a new one from that country's site. Most people I know just have multiple accounts. I don't know if PayPal warns or shuts people down for doing so.

It makes sense legally, since a user would have to agree to a different set of terms in a different jurisdiction.

Re: PayPal introduces new fee for dormant accounts

#86

Post by justinclift »

wdb wrote: post #83

> PayPal is to introduce a £9 “inactivity” fee for anyone whose account has been dormant for at least a year, but still has some money left in it. PayPal come on, first you keep, people's money hostage and now you even going to charge £9 fee? I can't get my money out because you have frozen it and I can't talk to a human being. Even you ignored my letters from my lawyer.

> Even you ignored my letters from my lawyer.

Isn't the next stage, to actually take legal action?

Re: PayPal introduces new fee for dormant accounts

#87

Post by justinclift »

tannhaeuser wrote: post #61

What's up with the few monopolies left over tightening the screws to squeeze every penny out of their "customers"? YouTube playing ads every two minutes, RedHat stopping CentOS, AMZN dumping parcels somewhere in your neighborhood so they can claim to have delivered, now PayPal "introducing" (as if they could unilaterally) fees. To those always apologizing just how much of a suck the web has become: it's not like we d…

Nah, it's just a toxic combination of MBA's (?) being sociopaths to have the ideas + the companies involved having enough lawyers to shield them from any real harm.

Re: PayPal introduces new fee for dormant accounts

#88

Post by justinclift »

colejohnson66 wrote: post #46
sneak wrote: post #33

Earlier quoted context omitted.

It's illegal for them to take it arbitrarily as abandoned; they can institute a new fee system to take it when they could otherwise not.

Which is exactly what they did. It’s right in the title actually: “PayPal introduces new fee ...”

Yes, that's what the parent poster was pointing out. ;)

Re: PayPal introduces new fee for dormant accounts

#89

Post by justinclift »

nxtbl wrote: post #67

There is a way to regain access to your Paypal account. I used this when I forgot to change the 2fa phone number before they started enforcing it, thus leaving me no way to log in. Use a browser / computer you haven't ever used for Paypal. Incognito/Private browsing mode will probably be sufficient. Go to the normal Paypal login. Try to reset your password via "forgot my password". Follow the instructions; security c…

> Follow the instructions; security code etc.

Except, at least in my case, the security code gets sent to some phone number that's not mine. So, that's not going to help. ;)

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