Dash-видание, doordash.
DoorDash from Application to IPO
71–80 of 277 posts
Re: DoorDash from Application to IPO
#72Earlier quoted context omitted.
My order from a restaurant that's a 5 minute drive away (raising a puppy, I can't really leave him alone right now) arrived almost 40 minutes after it was picked up. I was given a credit that didn't even cover the delivery and service fees, let alone the tip that they don't let you edit after the order.
This +1000 My food is regularly delivered incorrectly or missing and they refuse to refund the fees. What is beyond fucked up to me; is that they increase the fees based on what I buy. So they charge me for something and then refuse to refund it. I just don't know how it's even legal to bill me for something and then not provide it. I need to write my congressman again and state senators about this shit again. Oh the…
> I just don't know how it's even legal to bill me for something and then not provide it
I don't know either, but the airline industry is the living proof that this is legal.
Re: DoorDash from Application to IPO
#73Earlier quoted context omitted.
There's a nearby restaurant me and the wife love to order from for breakfast every other month cause its so good, but we stopped ordering from that location and pick a slightly further location because they upcharge on things in a ridiculous way. I'm talking a $20 difference if not more depending on if we're both trying to order the same thing, imagine overpaying by $40 to feed two people.
Imagine having that luxury to choose to overpay by $40 to feed two people.
You're on hacker news, I would wager 80% of the people here have that luxury
Re: DoorDash from Application to IPO
#74As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…
The worst is when they give the drivers a second order after they're already holding yours. So the driver has your food sitting for 45 minutes before they even start driving to you.
These food delivery apps tend to execute it poorly, but multiples orders in a single run is pretty standard fare in food delivery.
If you order delivery from a pizza place during lunch or dinner rush, the vast majority of the time the restaurant is going to try it's damndest to dispatch orders in a way that allows the driver to take multiple deliveries in one run. Even if it means letting one that's ready to go out the door sit under the heatlamps for a bit while you make and cook another that's going in the same direction. That said, your order goes from oven -> metal table with heat lamps -> insulated (or with an actual heat plate in it) delivery bag. So it should still end up getting delivered hot, even if not quite fresh.
I managed a Dominos when they started their pizza tracker[1] back in the day, and 99% of complaints were from online orders, which got quoted wildly optimistic delivery times and coupled with the following the progress tracker, gave a false sense of when to expect your order. Dominos recently updated their pizza tracker with driver GPS tracking[2] so that it works on par with the delivery apps, and I can't even imagine how many complaints come from people who are second on a driver's run and notice the driver taking off in the wrong direction from the store or taking a highly roundabout route to their house.
[1] https://www.huffpost.com/entry/dominos-pizza-tracker_b_59477...
Re: DoorDash from Application to IPO
#75Is this the company that used to take tip money and apply it to the drivers per hour rate? Effectively reducing drivers take home pay?
Re: DoorDash from Application to IPO
#76These on-demand delivery companies offer a useful service at an unreasonable premium to both restaurant and customer. Plenty of cities are capping their price gouging https://www.berkeleyside.com/2020/07/13/food-delivery-berkel... which may slash their bottom line.
I hope to see cities create their own delivery services at cost so restaurants aren't taking these huge hits and the $ stays within the community.
As far as the customer paying an arm and a leg for the convenience, yeah that's the market. No idea why someone wants a gourmet meal put into a box, jostled around, and served a 1/2 hour later.
Re: DoorDash from Application to IPO
#77They also created a "chicago tax" to make customers believe that it was a tax from the city when it is something entirely created by them ($1.5 per order). Just because they were asked to stop overcharging orders (sometimes 15% overcharge). Yet another dishonest and poorly functioning company. Experience has been worse with time, that and the fake restaurant pages...
It's $2.00 in Denver. [d]
[d] https://www.denverpost.com/2020/12/02/doordash-delivery-fees...
Re: DoorDash from Application to IPO
#78Another example of tech "disruption", which typically just means siphoning money from an established system and adding little in return.
The users apparently feel they are getting something in return. Otherwise why download and use the app (and pay extra for the food)?
It's the restaurants and drivers that are losing out. Small local businesses that are eating this loss in profits.
Re: DoorDash from Application to IPO
#79Earlier quoted context omitted.
UberEats has a "guaranteed delivery time" feature that they pretty much never go past in my experience. The delivery usually arrives sooner, but at least you know what the worst case scenario is. They also recently added "priority delivery" which lets you ensure the driver won't make any other stops between the restaurant and your house for a few extra bucks--this seems to drastically improve predictability and is we…
I've found UberEats to be a similarly mixed bag with timing (and the only service where I've had the driver steal the food). Pre-pandemic eats drivers would also almost never come to the door or get out of the car. Doordash drivers tend to be find the door more reliably in my experience and the service is usually more reliable. They're all a kind of weird business for me - I don't see how the margins work, but I use…
I use UberEats fairly frequently, and while there have been a few bad experiences, they are usually fine.
The most common annoyance IMHO are restaurants not honoring the utensils option (i.e. not providing them even though you asked them to, or to a lesser extent vice-versa). The other minor annoyance is that they don't update the status of the order correctly when you opt to pick up (it will often sit in "preparing" even after you actually pick it up, only changing to "picked up" 2 hours later.
The other thing that is weird is that while they make it fairly clear what the price breakdown is in term of food cost vs service fees (which I'd assume is the driver's cut), they also have a mandatory tip for drivers (i.e. is the service fee not going to the driver then?)
I've had a few long delays, but this was because the restaurant was apparently slammed with some huge order, which is understandable. The weirdest one was when I placed an order, and it got marked as picked up before I got there to actually pick it up. Turned out they were a food court shop in a mall which closed for the day 10 minutes after I ordered (it was in some small town I was driving by in a road trip, I had no idea). I was able to get a full refund just by raising an issue in the app, without ever having to talk to anyone.
Re: DoorDash from Application to IPO
#80Earlier quoted context omitted.
The worst is when they give the drivers a second order after they're already holding yours. So the driver has your food sitting for 45 minutes before they even start driving to you.
These food delivery apps tend to execute it poorly, but multiples orders in a single run is pretty standard fare in food delivery. If you order delivery from a pizza place during lunch or dinner rush, the vast majority of the time the restaurant is going to try it's damndest to dispatch orders in a way that allows the driver to take multiple deliveries in one run. Even if it means letting one that's ready to go out t…
I think the answer is a delivery on demand service for the restaurants. So you order from the place and they have the most recent orders ready to go and the delivery person that shows up takes the ones that make sense to go together. Just like a pizza place would.