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DoorDash from Application to IPO

blog.ycombinator.com

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Re: DoorDash from Application to IPO

#61

Post by JMTQp8lwXL »

sxg wrote: post #15

As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…

Why would you assume the per-item upcharge would not apply if you bought DashPass? The advertising says free delivery only, it isn't marketed as no upcharge.

Re: DoorDash from Application to IPO

#62

Post by gowld »

darkwizard42 wrote: post #26
jgalt212 wrote: post #23

Earlier quoted context omitted.

> that a company would succeed has it succeeded? What happens if their cost of capital goes positive? What happens if people start going to restaurants again?

They just IPOed to the tune of $70B market cap... This comment really comes across as out of touch... The company just went public and based on their S-1 has been massively growing even pre-pandemic! (both huge measures of success)

"I don't think you understand what the product is... The product is its stock." https://www.youtube.com/embed/YZFTaEenaHM

Re: DoorDash from Application to IPO

#64

Post by rubyn00bie »

mynameisvlad wrote: post #30
sxg wrote: post #15

As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…

My order from a restaurant that's a 5 minute drive away (raising a puppy, I can't really leave him alone right now) arrived almost 40 minutes after it was picked up. I was given a credit that didn't even cover the delivery and service fees, let alone the tip that they don't let you edit after the order.

This +1000

My food is regularly delivered incorrectly or missing and they refuse to refund the fees. What is beyond fucked up to me; is that they increase the fees based on what I buy. So they charge me for something and then refuse to refund it. I just don't know how it's even legal to bill me for something and then not provide it. I need to write my congressman again and state senators about this shit again.

Oh the the higher prices? Those are probably going directly to doordash to... I mean DoorDash and its ilk are quickly becoming the cable companies of modern SAAS businesses.

Re: DoorDash from Application to IPO

#65

Post by fhub »

Pre YC-Application they went through Stanford's Startup Garage. Worked out a bunch of challenges selling Macaroons to students. "Delightful Delivery" was their early tagline. The Macaroons were a delight.

Re: DoorDash from Application to IPO

#66

Post by Larrikin »

mynameisvlad wrote: post #30
sxg wrote: post #15

As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…

My order from a restaurant that's a 5 minute drive away (raising a puppy, I can't really leave him alone right now) arrived almost 40 minutes after it was picked up. I was given a credit that didn't even cover the delivery and service fees, let alone the tip that they don't let you edit after the order.

I've noticed that they have been trying to get away with partial refunds and are now making you complain longer / threaten a charge back to get the full refund.

Re: DoorDash from Application to IPO

#67

Post by tempsy »

sxg wrote: post #15

As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…

The market doesn’t contemplate your reality and it doesn’t reflect you.

Which is to say, pointing out that it’s expensive and you’d never use it without a coupon and for that reason find the business model not sustainable does not reflect how millions of other people think about and use the service, and how the market responds.

Re: DoorDash from Application to IPO

#68

Post by SketchySeaBeast »

anaphor wrote: post #24
sxg wrote: post #15

As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…

I consistently get late orders, missing items, or the app is just completely down after I order and I can't access anything. Literally the only reason I keep using it is because of the lax refund/credits policy which results in me getting free food.

And as someone who uses both DoorDash and Skip the Dishes, those weirdly only ever happen to me on DoorDash.

Re: DoorDash from Application to IPO

#69

Post by conanbatt »

sxg wrote: post #15

As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…

I'm also surprised at how doordash does as a stock, because as a customer I've lost packages, got packages in bad shape, etc. I'm a serious detractor for doordash.

I wonder what their NPS is but it can't be very high.

Re: DoorDash from Application to IPO

#70

Post by thatguy0900 »

mynameisvlad wrote: post #30
sxg wrote: post #15

As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…

My order from a restaurant that's a 5 minute drive away (raising a puppy, I can't really leave him alone right now) arrived almost 40 minutes after it was picked up. I was given a credit that didn't even cover the delivery and service fees, let alone the tip that they don't let you edit after the order.

Interesting, I order to work every once in a while, and I once ordered to the wrong jobsite. A coworker took my meal and customer support refunded the whole thing. I was under the impression they were very generous with customer support
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