51–60 of 277 posts
Earlier quoted context omitted.
The users apparently feel they are getting something in return. Otherwise why download and use the app (and pay extra for the food)?
Users get something, restaurants lose, delivery people are abused and underpaid, but the founders will be very rich. Looking at the entire system there was very little added, there's just a lot of money being shifted to a small group of people.
They also created a "chicago tax" to make customers believe that it was a tax from the city when it is something entirely created by them ($1.5 per order). Just because they were asked to stop overcharging orders (sometimes 15% overcharge). Yet another dishonest and poorly functioning company. Experience has been worse with time, that and the fake restaurant pages...
> Yet another dishonest and poorly functioning company. So, a company?
As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…
My order from a restaurant that's a 5 minute drive away (raising a puppy, I can't really leave him alone right now) arrived almost 40 minutes after it was picked up. I was given a credit that didn't even cover the delivery and service fees, let alone the tip that they don't let you edit after the order.
I'm opposed to the whole idea of tipping, but putting that aside, I can't see how it makes any sense to tip before you've had the service?
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> that a company would succeed has it succeeded? What happens if their cost of capital goes positive? What happens if people start going to restaurants again?
They just IPOed to the tune of $70B market cap... This comment really comes across as out of touch... The company just went public and based on their S-1 has been massively growing even pre-pandemic! (both huge measures of success)
Well, anyone can massively grow (pandemic or not) when you're selling dimes at the price of a nickel.
https://www.bloomberg.com/opinion/articles/2020-05-18/the-un...
I used to use DoorDash, and tipped very well since I knew the workers could really use it. And then I learned that the company has been stealing tips from the workers who need it, so that they can make their finances look better in anticipation of this IPO. https://www.vox.com/recode/2019/8/20/20825937/doordash-tippi... I haven't used the service since.
I don't really know the precise details, but I'm pretty sure their pay model changed after the backlash(and being sued) to the tip-stealing. Still, I wouldn't choose DoorDash unless it was the only option in my area. When I was driving for GrubHub I met a lot of other delivery drivers and everyone considered DoorDash to be the the worst in terms of treatment of drivers. In other words, bad support and tip stealing. W…
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There's a nearby restaurant me and the wife love to order from for breakfast every other month cause its so good, but we stopped ordering from that location and pick a slightly further location because they upcharge on things in a ridiculous way. I'm talking a $20 difference if not more depending on if we're both trying to order the same thing, imagine overpaying by $40 to feed two people.
Imagine having that luxury to choose to overpay by $40 to feed two people.
https://www.thecity.nyc/work/2020/12/6/22157730/nyc-food-del...
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I consistently get late orders, missing items, or the app is just completely down after I order and I can't access anything. Literally the only reason I keep using it is because of the lax refund/credits policy which results in me getting free food.
I have an honest question: do you feel like you're taking advantage of the situation in an unethical way? You seem know the service will suck and would normally not use it, but you do it anyways because you get free food, which is in turn effectively paid for by everyone else using the service, VC investors, and by Doordash taking advantage of employees/contractors by stealing their tips (in the past).
As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…
In New York, Caviar used to be great. The quality noticeably plummeted after DoorDash bought them. To the point that I have since deleted the app.
As a customer, DoorDash is just consistently a terrible experience. I have the DashPass, which was advertised as free delivery for many restaurants. Turns out it only works if you spend $12, and even then sometimes it doesn’t apply. If you check prices between the app and the actual restaurants’ websites, there’s often an extra $2-3 added on for each item on DoorDash (I don’t blame the restaurants). When it’s all sai…
This is a mad dash to cash in at an IPO before vaccines get distributed and people rush back to dining in person after a year of pent up demand and their revenue falls off a cliff.