Hi everyone, I’m Tara, PM on Stripe Treasury. Treasury is a banking-as-a-service API for platforms—built in partnership with the world’s leading banks. Embed interest-earning accounts, bill pay, ACH and wire transfers, and faster access to revenue directly in your platform. Happy to answer any questions here—and I’d love to hear your feedback!
Is Stripe Treasury still beholden to Stripe's list of restricted businesses?[1] A few years ago I started a company with some partners and we signed up with Stripe Atlas. At the end of the lengthy application we got rejected by Stripe because our business falls under the "regulated" category. Even though we didn't need credit card processing, just ACH, and the former is seemingly where these list of prohibited busine…
Stripe Treasury
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Re: Stripe Treasury
#82Hi everyone, I’m Tara, PM on Stripe Treasury. Treasury is a banking-as-a-service API for platforms—built in partnership with the world’s leading banks. Embed interest-earning accounts, bill pay, ACH and wire transfers, and faster access to revenue directly in your platform. Happy to answer any questions here—and I’d love to hear your feedback!
Hi Tara - first, thanks for coming here for Q&A. My first question is, will any revenue be available for companies that build on top of this platform? Normal banks make money on interchange on bank cards and interest spread (as well as less savory activities like crazy overdraft fees). Is there any revenue split with the partner? E.g., maybe Goldman pays 0.82%, I offer my customer 0.50%, and so I pocket 0.32% of the…
With respect to customer service for the end customer, this follows the same process as Stripe Connect. Depending on the type of connected accounts you choose, you can have either Stripe take on customer support for you entirely, or manage customer support yourself. While our bank partners power this product, they’re never interacting with end users at all: that layer, from a customer support perspective, is abstracted by Stripe.
Edit: made "connected accounts" lowercase.
Re: Stripe Treasury
#83Earlier quoted context omitted.
Is Stripe Treasury still beholden to Stripe's list of restricted businesses?[1] A few years ago I started a company with some partners and we signed up with Stripe Atlas. At the end of the lengthy application we got rejected by Stripe because our business falls under the "regulated" category. Even though we didn't need credit card processing, just ACH, and the former is seemingly where these list of prohibited busine…
What was the business? Stripe's not really making the rules here, it's the financial partners backing them. Just because something is "legal" doesn't mean it's not risky. As an easy example, from the page you linked, "psychic services" are banned.
And there are no "rules" restricting these transactions over the ACH network, Stripe is applying the widest scope of restrictions gathered from across of its partners, which include the credit card processors.
And I was asking this question to the Stripe PM, not some uninformed white knight.
Re: Stripe Treasury
#84Earlier quoted context omitted.
Stripe Treasury does not violate our terms, and allows SaaS platforms (and similar) to provide their business users with access to capabilities which are regulated with those capabilities fulfilled by entities with the appropriate licensing and backed by our financial partners. This is similar to how our Connect product lets our regulated entity do money transmission on behalf of a demand economy company without them…
> Stripe Treasury does not violate our terms... Would AngelList's angel investing product, built on Treasury, violate Stripe's AUP? How about TransferWise? These are financial services companies, they are something I can imagine building on Stripe Treasury. But they are probably against your AUP, even if of course they are permissible from a legal point of view. > KYC goes through Stripe's processes. This is both ope…
The volume of businesses that will be interested in this is going to be high. Your accounting platform would LOVE to be able to add banking features. Your expense management platform would LOVE to have direct integrated debit cards and cash management for you (and their customers will love it). Your education institutions would love to have their stored value / payment flows made more efficient (huge numbers of changing students with onsite and offsite dining, stipends, reimbursements etc etc with lots of lost cards and more).
In most cases, business do a POOR job of KYC when onboarding payment recipients.
My guess is stripes default flow to onboard hairstylists and dog walkers will be stronger, and repeat bad actors will be more easily identified by them then whatever your existing corporate treasury process is (usually upload an ACH file with some very minimum checks based on a webapp onboarding).Stripes model for KYC / onboarding will be API driven almost certainly, that's going to be part of the value add without question. Emailing PDF's back and forth is not scalable for onboarding with KYC frankly (and not always that secure).
In more specialized cases, the person building on top of the treasury function, if required by their business / license etc, would need to do additional bookkeeping / KYC as necessary. That's how it always is. For example, many states require a money transmitter license. Transferwise could do the recordkeeping and validation around transfers at whatever additional level needed to be able to offer their product in those states, which may include things like finding out source of funds. So if you are operating a money transfer business, yes, you either may not be allowed on stripe, or you may get asked what is going on.
The other thing is, for many transfers "on platform" its going to be VERY clear what is going on. Stripe will have metadata access on the API side it looks like. They can review what is happening for reasonableness. And they already play in a pretty large space, I would be surprised if a lot of use cases exceeded their capacity and am sure MANY use cases would be within capacity.
Re: Stripe Treasury
#85Earlier quoted context omitted.
> Stripe Treasury does not violate our terms... Would AngelList's angel investing product, built on Treasury, violate Stripe's AUP? How about TransferWise? These are financial services companies, they are something I can imagine building on Stripe Treasury. But they are probably against your AUP, even if of course they are permissible from a legal point of view. > KYC goes through Stripe's processes. This is both ope…
There are many financial services companies which are supportable. For example, Clearbanc, a financial services company, uses multiple Stripe products. We try to help users by offloading some of the regulatory and compliance work to us, but as you are aware regulation in financial services is complicated and nuanced. I can’t speculate on each possible use case serially, but we’re interested in hearing specifics and t…
If Clearbanc tried to use a Stripe product today, it obviously uses the words "investor" and "Fund me" on its landing pages, "democratize access to capital," - so it sounds like crowdfunding, even though I know Clearbanc's business isn't. Your contractor compliance team would say no, but a Stripe W2, who is equipped for this kind of nuance, would say yes.
However: "We provide the capital to grow and, in return, are paid a percentage of revenue until we are paid back plus a small 6% - 12% fee... no dilution, no board seats" is clearly describing a loan. Here's a link (1) to an SEC filing where in plain language a Clearbanc loan recipient describes receiving a "loan" from Clearbanc. So it's clearly a "lending instruments" and credit service, in violation of your AUP, no doubt about it, you even use the word lending instrument to provide the flexibility to account for this sort of stuff. And here, a contractor would not be able to figure out what I just did - they'd say, "oh their landing page is not using the word loan, which is a keyword in my script" - but a W2 would!
I get it, you want to have it both ways, I get that reality is just, "It is case by case, and in reality, we decide for (1) totally random reasons, like whether or not you are reviewed by a contractor or an educated W2, and (2) the cut of your jib." Maybe you guys permit loans in Stripe Connect.
Maybe these Clearbanc guys really did invoke some kind of magic, by not using the word loan but instead using the word advance and fees, even though their own Fast Company article says loan and the recipients (correctly) account for and legally define the money they received from Clearbanc as a loan. I don't know. It's actually really surprising and I'm trying to cut to the core of the AUP question and why it generates so many problems for you guys.
Is your real takeaway: "Oh, I can't say specific companies." I believe this is wrong! I think you should not be afraid to say Clearbanc, and then find out they make loans, and you should be able to just say, "No to AngelList and no to TransferWise." It's not that big of a deal that Clearbanc makes loans, which is against your AUP, you can work with whomever you want! Which is really what I'm getting at, which is to facilitate a conversation, something between educated people who aren't trying to gotcha each other, that is what we're having, about what the potential of the platform is - not a situation where, oh man, what do I put into this "What do you want to build with Stripe Treasury" box on the invite form? Because if I put in the wrong keywords, I am shut out from something really useful to me, not because I am doing something weird and want to skirt compliance, but because it is free.
(1) https://www.sec.gov/Archives/edgar/data/0001700895/000114420... "During 2018, the Company entered into several loan agreements with Clearbanc in the amount of $670,443, bearing interest ranging from 9.25% to 15%. Interest expense on these loans totaled $26,560 for the year ended December 31, 2018. The unpaid principal balance was $291,214 as of December 31, 2018."
Re: Stripe Treasury
#86Re: Stripe Treasury
#87Earlier quoted context omitted.
"Financial services" are verbatim not allowed by Stripe's Acceptable Use Policy. What kind of businesses are permitted to use Stripe Treasury? Which functionality is specifically provided (or anticipated to be provided) by Goldman Sachs Bank? The answer is probably a credit card. Who performs KYC? Is it Stripe FTEs, Stripe contractors, or a vendor? Is it Evolve's vendor? The answer is probably a vendor. When submitti…
This is a bit harsh. Stripe's value add is handing you an API and doing all of the hard work behind the scenes, same as Twilio (integrating with far flung telco gateways with byzantine interfaces). It's not necessary for Stripe to handle payment flows or issue cards themselves. Success is if customers are willing to pay Stripe instead of wrangling all of those vendors together themselves (which sounds like a good bet…
Considering Stripe forbids financial services in their t&c's, and this allows Stripe users to implement financial services, the question is, what kind of financial services are now allowed?
Would be great to hear a few use cases for Treasury that can't be done with existing Connect platform (and which fall within t&c's).
Genuinely curious.
Re: Stripe Treasury
#88Earlier quoted context omitted.
This is SUPER cool - congrats on the launch! A few questions: Do you plan to offer Stripe Treasury to non-marketplace small businesses / individuals? I ask because the #1 thing I've been wanting for the past few years is basically Stripe Bank :) I hate Bank of America. I'm not happy with any of the other startup banks. And honestly, at this point my first instinct when seeing Stripe Treasury is "Imma just build my ow…
I recommend mercury.com. Amazing in basically every way IMO.
(And I have no doubt they'll all expand to handle both personal & business, but I'm impatient ;)
Re: Stripe Treasury
#89Does this service allow anyone that is legally allowed to participate in the US financial system? Or is it limited to people that your partner banks "want" to deal with? I'm thinking about the unbanked and others that financial institutions tend to not want to deal with. Living in a large city, I've seen plenty of people that use gift cards, transit cards, etc as their "bank" because bank services are unavailable or…
Fees matter for businesses too, though. Many small business owners are greatly inconvenienced by e.g. the $X,000 minimum to avoid a $15-25 monthly maintenance fee. By bringing large global banks a great deal of deposits at once, we’ve convinced them to not impose maintenance fees on the end-users of these accounts; they’re willing to send the money they’re not spending on customer acquisition (advertising, branch networks, sales reps, etc) back to Main Street.
Another thing scale allows us to do is advocate for our users with financial partners. For example, earlier this year we successfully convinced the relevant parties to approve processing payments for telemedicine companies, which was previously not something they were comfortable with. That is something that previously each company would have had to individually negotiate, and e.g. startups in the space or individual medical practices might not have had sufficient reputations with their financial institutions to cause major changes in their appetite. We were able to get it through by emphasizing how our scale, maturity, and robust compliance program allowed us to allay their concerns.
Re: Stripe Treasury
#90Earlier quoted context omitted.
You're getting downvoted but it's fair criticism. Unfortunately it's also probably out of Stripe's hands, given that it tends to be driven by partner limitations.
I also edited out something unnecessary. But maybe Stripe could be pushing back against those limitations or helping to find other solutions. Apple seems to be able to (see Grindr).
Can you please elaborate on this?