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Salesforce Signs Definitive Agreement to Acquire Slack

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Re: Salesforce Signs Definitive Agreement to Acquire Slack

#211

Post by halfmatthalfcat »

brobinson wrote: post #132
Spartan-S63 wrote: post #35

Earlier quoted context omitted.

It's a major opportunity for them, for sure. They are still missing some features I find critical, but they really have things figured out with integrated voice/video communications in the app. The one feature I wish they'd clone from Slack are threaded replies. I know they're rolling out a new way to reply, but it still makes the chat flow messy. I really enjoyed the way Slack allows for breakout threads/replies to…

Threads are by far the worst part of using Slack. A few coworkers use them, but most do not use them. It causes lots of unnecessary clicking and keeping track of an additional place where conversation is happening.

Worse than getting a million notifications about something you're not interested in yet don't want to mute the channel?

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#212

Post by ajkjk »

virgil_disgr4ce wrote: post #73
ivraatiems wrote: post #41

Well, Slack, it was nice knowing you. I wonder who Discord will get bought up by when it replaces Slack after a year or two of Salesforce mismanagement? It's so sad that this is the cycle for software now. Start small, get big fast, get sold, get ruined. I realize I am presupposing Salesforce will ruin Slack - but it's hard to see how they won't , unless they take the approach Microsoft took with Github and keep it a…

> It's so sad that this is the cycle for software now ...now?

It was sad then, too.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#213

Post by temp667 »

CharlesW wrote: post #167
foota wrote: post #112

Earlier quoted context omitted.

Doesn't amazon have relatively good customer support for retail? Or are you specifically talking about AWS here?

Not in my experience, at least in the relatively-rare occasions where exceptions happen. I had an order which Amazon claimed to have been delivered but wasn't, and it took several days and multiple interactions to resolve. Just figuring out a way to talk to a human felt like an ARG.

I have had good support retail side (granted, I'm not expecting much on my $20 item). On AWS I've had very good support.

Also paying user of google products and GSuite - support not great on the gsuite side, but retail order for Google Wifi etc pretty OK.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#214

Post by brundolf »

gwright wrote: post #197
brundolf wrote: post #120

Earlier quoted context omitted.

Slack's main differentiator up until now was that it wasn't tied up in a tech giant. That meant it had great compatibility with everything, and that it was, as a product, the primary focus of its company (and not just an accessory). I think it could have survived on that alone, but this acquisition throws that entire story in the garbage. Now it'll just be "Teams but worse".

I haven't read the details but an earlier message said "70x revenue". It is hard to think of a reason not to sell at that multiple.

Sure, nobody said this doesn't work out well for the founders. Just the product, and its userbase, and future business.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#216

Post by [deleted] »

stingraycharles wrote: post #114
colinmhayes wrote: post #68

I can't possibly see this going well for salesforce. Buying slack for 70x revenue is insane. Their entire market is going to be eaten by teams and google chat, if it hasn't already. Microsoft has such a gigantic advantage when it comes to enterprise productivity software because everyone is already using office. And those that aren't are on g-suite. Slack's recent guidance was horrible too.

Honest question: what is Google chat? I only know Hangouts, I did not know they had a Slack/Teams app as well? Or is this the very old app that was integrated into Gmail back in the day?

[deleted]

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#217

Post by reducesuffering »

amb23 wrote: post #128
hienyimba wrote: post #31

I hope this acquisition does not pass regulatory oversight. This is how it starts. Very soon, we will have another competition-killing, anti-competitive behemoth on our hands like we did with FANGM and then we will suddenly ask ourselves how it all happened. THIS. Right here. Is how it happens.

Salesforce is already a monopoly if you go by volume of revenue earned from CRM. No one other than small/niche SaaS businesses competes directly for CRM business, and any new CRM startups can't get venture funding because it's considered an untouchable space by VCs. Every other large player they compete with in the CRM space (Hubspot, Zendesk, Oracle) offers a CRM as a side product to their main line of business. Thi…

Why is it considered an untouchable space? Because CRM is so dominant? I don't understand what about the space would make it so capital intensive to compete against CRM in. They're internal tech is known to be very legacy and not cutting edge. A tech-competent startup could outmaneuver them. They're an Oracle 2.0, who at the time was also deemed unassailable, until Cloud and OSS databases ate their lunch.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#218

Post by temp667 »

codemac wrote: post #200
ISL wrote: post #171

Earlier quoted context omitted.

I haven't seen anything in GSuite that holds a candle to Slack. Is there a slack-like view embedded in GSuite somewhere?

chat.google.com ?

Try doing the slack step of clicking on the phone icon to start a call, then adding screen sharing.

We pay for gsuite and we pay for slack. google chat is no where yet.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#220

Post by madrox »

"Congratulations to Slack on its exit" I say as I forgot they are post-IPO.

I always thought it strange how big Slack got to begin with. History will probably remember its ultimate accomplishment was getting lots of companies to switch from direct-message communication to chat rooms. However, that was probably inevitable as an internet savvy generation took over more companies, and Slack was simply well-timed. It's not like the product was light years ahead of its myriad of competitors. It had a little better design and had friendly corporate terms.

Which is good news. If Salesforce really does ruin Slack, I have no doubt someone will swoop into the space just as quickly as they did.

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