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Simple Math to Set Up a Sales Team

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Re: Simple Math to Set Up a Sales Team

#2
I know from a mathematical perspective this works in order to ensure that the company can be profitable at some point but a part of me wonders if it’s really necessary.

I’ve never had a positive interaction with a sales person.

But I’ve had countless positive interactions with customer support reps.

One is over paid, the other under paid. If companies just created a sales team from their highest performing customer support reps and didn’t give them quotas or bonuses I think the model would still work as well from a revenue perspective, drastically reduce costs, and also lead to less irritated customers as no one i know looks forward to any sales call, ever.

Ok, broad generalization but you get the idea.

Re: Simple Math to Set Up a Sales Team

#3
post #2

I know from a mathematical perspective this works in order to ensure that the company can be profitable at some point but a part of me wonders if it’s really necessary. I’ve never had a positive interaction with a sales person. But I’ve had countless positive interactions with customer support reps. One is over paid, the other under paid. If companies just created a sales team from their highest performing customer s…

I’m not sure what line of work you are in, but I will humbly suggest that you probably have not worked with a good sales person.

Good sales people (perhaps mostly from good orgs) are typically very welcomed into an org because they will help solve problems or point you to solutions if they don’t have it themselves.

These are the sales people I know who make the most money, and it’s fairly effortless for them since they know their business well.

Re: Simple Math to Set Up a Sales Team

#4
post #3
post #2

I know from a mathematical perspective this works in order to ensure that the company can be profitable at some point but a part of me wonders if it’s really necessary. I’ve never had a positive interaction with a sales person. But I’ve had countless positive interactions with customer support reps. One is over paid, the other under paid. If companies just created a sales team from their highest performing customer s…

I’m not sure what line of work you are in, but I will humbly suggest that you probably have not worked with a good sales person. Good sales people (perhaps mostly from good orgs) are typically very welcomed into an org because they will help solve problems or point you to solutions if they don’t have it themselves. These are the sales people I know who make the most money, and it’s fairly effortless for them since th…

I get the general premise but in reality when it comes to software or hardware sales I’ve never experienced that personally.

Cofounder of Digitalocean, so I’ve gotten pitched by hundreds of sales folks on the tech side of things.

On the consumer side I did happen upon one or two great car sales folks that followed that model of a great sales person.

Re: Simple Math to Set Up a Sales Team

#5
post #4
post #3

Earlier quoted context omitted.

I’m not sure what line of work you are in, but I will humbly suggest that you probably have not worked with a good sales person. Good sales people (perhaps mostly from good orgs) are typically very welcomed into an org because they will help solve problems or point you to solutions if they don’t have it themselves. These are the sales people I know who make the most money, and it’s fairly effortless for them since th…

I get the general premise but in reality when it comes to software or hardware sales I’ve never experienced that personally. Cofounder of Digitalocean, so I’ve gotten pitched by hundreds of sales folks on the tech side of things. On the consumer side I did happen upon one or two great car sales folks that followed that model of a great sales person.

Question: how do you guys structure this at DO?

Re: Simple Math to Set Up a Sales Team

#6
post #4

Earlier quoted context omitted.

I get the general premise but in reality when it comes to software or hardware sales I’ve never experienced that personally. Cofounder of Digitalocean, so I’ve gotten pitched by hundreds of sales folks on the tech side of things. On the consumer side I did happen upon one or two great car sales folks that followed that model of a great sales person.

Question: how do you guys structure this at DO?

[deleted]

Re: Simple Math to Set Up a Sales Team

#7
post #4

Earlier quoted context omitted.

I get the general premise but in reality when it comes to software or hardware sales I’ve never experienced that personally. Cofounder of Digitalocean, so I’ve gotten pitched by hundreds of sales folks on the tech side of things. On the consumer side I did happen upon one or two great car sales folks that followed that model of a great sales person.

Question: how do you guys structure this at DO?

Don’t get me wrong I get that many companies do this and it’s the industry norm when it comes to enterprise sales but on average I think the incentive structure leads to a number of issues and sure there can be stand out sales folks that aren’t selling but really aligning with the customer, but can’t go based on exceptions, have to look at the average sales person to see what kind of an individual that incentive structure creates.

I also think you can augment the customer success team to take care of that especially if you have a wide variety of customer profiles.

There is massive potential inside of companies customer support organizations that go unrealized.

They know the product, the customers, the bugs, they are the front line for down time, or bad deploys by engineering. I think the sales model is an old model that will eventually get up ended.

Customer Support > customer success > inbound leads

And if you do customer success right the customer will naturally grow with you or you find the limitations of the platform and that’s critical product feedback.

Btw, your description of a great sales person also works equally well for a great customer success individual.

Re: Simple Math to Set Up a Sales Team

#8
post #7

Earlier quoted context omitted.

Question: how do you guys structure this at DO?

Don’t get me wrong I get that many companies do this and it’s the industry norm when it comes to enterprise sales but on average I think the incentive structure leads to a number of issues and sure there can be stand out sales folks that aren’t selling but really aligning with the customer, but can’t go based on exceptions, have to look at the average sales person to see what kind of an individual that incentive stru…

I'm not sure I follow. How do you approach sales at DO? Do you do sales the traditional way using customer success people or how do you bring in new customers?

Re: Simple Math to Set Up a Sales Team

#10
post #7

Earlier quoted context omitted.

Question: how do you guys structure this at DO?

Don’t get me wrong I get that many companies do this and it’s the industry norm when it comes to enterprise sales but on average I think the incentive structure leads to a number of issues and sure there can be stand out sales folks that aren’t selling but really aligning with the customer, but can’t go based on exceptions, have to look at the average sales person to see what kind of an individual that incentive stru…

Sometimes being too close to the product can hurt the person’s ability to make sales.
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