231–240 of 266 posts
> The tech titan also agreed for the next three years to provide "truthful information" about iPhone power management across its website, software update notes and iPhone settings.
Great! They must be truthful for the next 3 years... and then?
Worth mentioning here is that this wasn't just about the "sneaky" fix for battery degradation, it was about doing this without notice , and having internal tooling that would deny a replacement (even at full retail price) if the battery was above an arbitrary health threshold (but still low enough to cause throttling). Before Apple changed their tune, if you read about this, and went into an Apple store for a replace…
>If you're among those affected, your phone will randomly shut down and completely die, even though your battery indicator might have said you had plenty of juice left. It's not a simple system crash, because your phone will stay dead until you connect it to a charger.
We've seen reports of the battery dying from a charge as high as 67% to as low as 15% on both Android Marshmallow and Android Nougat. So it's not a problem with the recent Android update, and it's not as simple as the battery meter just being off by a few percentage points.
https://android.gadgethacks.com/news/nexus-6p-battery-random...
Google simply refused to fix the issue and settled their own lawsuit over it.
https://www.androidpolice.com/2019/11/16/nexus-6p-early-shut...
So which is better for the consumer? A phone that was never fixed or one that was?
Worth mentioning here is that this wasn't just about the "sneaky" fix for battery degradation, it was about doing this without notice , and having internal tooling that would deny a replacement (even at full retail price) if the battery was above an arbitrary health threshold (but still low enough to cause throttling). Before Apple changed their tune, if you read about this, and went into an Apple store for a replace…
Hi, Battery engineer here at an electric vehicle company. The crux of it is this: when you draw high current from a small battery, the voltage will sag (1). The manufacturer has an on-board battery management system that MUST turn off the battery if it goes below a certain voltage threshold. As the battery ages, the sag effect increases significantly, up to 2-3x. Thus, when your phone clearly indicates say 20% batter…
The problem was that engineers up and down the chain could say with complete honesty "this isn't a problem because there's nothing unusual about how these are failing", missing the point entirely that no customer would ever be happy knowing they could have fixed it for free/$45 instead of $1000.
Worth mentioning here is that this wasn't just about the "sneaky" fix for battery degradation, it was about doing this without notice , and having internal tooling that would deny a replacement (even at full retail price) if the battery was above an arbitrary health threshold (but still low enough to cause throttling). Before Apple changed their tune, if you read about this, and went into an Apple store for a replace…
Hi, Battery engineer here at an electric vehicle company. The crux of it is this: when you draw high current from a small battery, the voltage will sag (1). The manufacturer has an on-board battery management system that MUST turn off the battery if it goes below a certain voltage threshold. As the battery ages, the sag effect increases significantly, up to 2-3x. Thus, when your phone clearly indicates say 20% batter…
Earlier quoted context omitted.
Isn’t battery a consumable and thus not covered by warranty by default? (Unless it has a manufacturing defect)
Is it reasonable to consider an element of a device a consumable if it is not user replaceable?
Earlier quoted context omitted.
For the sake of argument, let's go with your framing: the device starts out at "120%" performance, then degrades to "100%". The argument others have raised still applies. If Apple had informed users about the transition from 120% to 100%, some portion of users would have enjoyed the 120% experience so much that they would have replaced their batteries in order to get back to 120%. Apple concealed that option by not i…
The problem is a battery engineer can't seem to explain this to people here who are ostensibly smart people, though that does somewhat go out of the window when apple is the subject it seems. How on earth could they be expected to explain this to everyone?
Apple has already fixed the problem in a satisfactory way, so presumably it wasn’t impossible after all.
Earlier quoted context omitted.
Apparently Apple doesn't agree that this is covered under warranty since they have denied wrongdoing (at least last I saw as of the $500M settlement, can't access the latest one).
Isn’t battery a consumable and thus not covered by warranty by default? (Unless it has a manufacturing defect)
They do state it is a consumable and that it should maintain a certain level for a certain number of recharge cycles. Of course not sure what kind of careful wording they were using pre-controversy. But obviously it should all come down to what they promise to be covering.
Earlier quoted context omitted.
This right here is the reason Apple fans irritate me. I love Apple devices but the quality regressed in recent years, to the point that I left most of the ecosystem. But you can not have a healthy discussion about that because some people will come out and defend apple with their blood and tears. No matter ridiculous their stance is.
And I dont mind if they have a valid argument. But most of the time it doesn't make any sense, technical, economical, or user perspective. And most of these fans are post-iPhone Apple Fans as well.
Earlier quoted context omitted.
Is it reasonable to consider an element of a device a consumable if it is not user replaceable?
Yes, of course it is. Most users can’t replace tires, spark plugs, or even oil in their cars. Parts are considered consumable if they are reasonably expected to be consumed during normal operation. No court is going to hold a company liable for basic physics.
Worth mentioning here is that this wasn't just about the "sneaky" fix for battery degradation, it was about doing this without notice , and having internal tooling that would deny a replacement (even at full retail price) if the battery was above an arbitrary health threshold (but still low enough to cause throttling). Before Apple changed their tune, if you read about this, and went into an Apple store for a replace…
Hi, Battery engineer here at an electric vehicle company. The crux of it is this: when you draw high current from a small battery, the voltage will sag (1). The manufacturer has an on-board battery management system that MUST turn off the battery if it goes below a certain voltage threshold. As the battery ages, the sag effect increases significantly, up to 2-3x. Thus, when your phone clearly indicates say 20% batter…