I still don't understand what they mean by "loss". Why is this even a problem? The information isn't gone, its right -there- in the black hole, which until proven otherwise, is part of the universe. Until someone can prove the universe cares whether the info is in a black hole or not, its not really a problem is it? If anything the universe usually shows it doesn't care what we humans think, its going to do its own t…
The black hole is not eternal. Once it is fully evaporated, you still need to account for the information that was contained within (or accept information loss).
One way to escape this is:
* You accept that the Hawkin radiation contains the original information.
* But it is scrambled in a reversible way, but so hard that you cannot reverse it with the energie available in the universe.
There are nice talk by Scott Aaronson about this, e.g.: https://simons.berkeley.edu/events/theoretically-speaking-se...