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Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

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Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#292
post #116

Earlier quoted context omitted.

Yeah...I never use Yelp, because it's so obviously gamed and I know I'm getting bad info at every turn. And that's without talking to small businesses owners in my area, all of which have a tale of shady Yelp practices.

I too would like to know what you use. I hate using Yelp for the obvious reasons, but I don't have an alternative.

Another generally good place is if you have an alt weekly newspaper (paper or on-line), such as Creative Loafing. I've had a lot of luck with their reviews. I'll check these if I'm going to a city I don't have local contacts.

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#293
post #275

Earlier quoted context omitted.

For me, the shady business practices are not the reason I don't use Yelp. The big problem is that people are bad at reviewing restaurants. Everyone has different assumptions and standards, so the rating is generally meaningless. I see things like "1 Star. Server gave me a dirty look after I didn't tip them, because I don't believe in tipping." In cases like that, the problem is you, not the restaurant! For things as…

This was a solved problem. Professional restaurant reviewing guides generally had reputable practices for decades. Those came to exist because "your" dumb uncle always recommended the worst restaurants. So the internet comes along and tells everyone's uncle and their uncles terrible friends that their review is super special. Voila we have yelp and google maps which are generally a combination of super fans or just t…

Yeah...this is pretty much spot on. I know at least a half dozen people, who I have been to multiple restaurants with, who I personally don't think have actual taste buds who are quite proud of having hundreds if not thousands of reviews on Yelp. The 'game' aspect becomes the point, not the review itself.

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#294
post #276

Earlier quoted context omitted.

What do you use, if you don't mind sharing? My wife does various kinds of consulting for local small businesses and we have many stories (that I've put in other Yelp WTF replies here on HN previously) about how horrible Yelp is. While we know that Google is by far from perfect, that's what we use almost exclusively in this space, though very open to alternatives.

I always wished Zagat had some better ground game. Their reviews are generally pretty spot on, I do wish they had better coverage.

Zagat does have much better quality, but I can't imagine how they could scale it to cover more than a tiny fraction of most major cities (much less smaller communities) since it relies very much on very high quality, selected reviewers. One can dream, though.

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#295
post #287

Earlier quoted context omitted.

Thanks for the reply. Any idea how to sort by rating? It's not giving me the option and is recommending food I'm allergic to. I searched for Mexican and got, Chili's, Chipotle, and Taco Bell, instead of listing hole in the wall places near by me, which are the restaurants I can eat at.

Sorry. I see it doesn't go to that detail. I usually use TripAdvisor when traveling, and appreciate the reviews - which don't have a vested interest as far as I can see. Possibly it isn't detailed enough for big cities with lots of great hole in the walls. Maybe we should suggest it to them? They used to have a great section where you could ask locals for advice and suggestions - which led to great ideas when traveli…

Thanks for info. I'm going to have to check TripAdvisor every so often and see how it grows. I like the site.

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#296
post #116

Earlier quoted context omitted.

Yeah...I never use Yelp, because it's so obviously gamed and I know I'm getting bad info at every turn. And that's without talking to small businesses owners in my area, all of which have a tale of shady Yelp practices.

What do you use, if you don't mind sharing? My wife does various kinds of consulting for local small businesses and we have many stories (that I've put in other Yelp WTF replies here on HN previously) about how horrible Yelp is. While we know that Google is by far from perfect, that's what we use almost exclusively in this space, though very open to alternatives.

Try it? Go spend 20$ some time at a place that looks good. If it meets your expectations then great, otherwise go somewhere else next time.

You'll either run out of places to try, meet your novelty needs by never running out if you live in a giant city, or get enough regular places to not care anymore

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#297
post #116

Earlier quoted context omitted.

Yeah...I never use Yelp, because it's so obviously gamed and I know I'm getting bad info at every turn. And that's without talking to small businesses owners in my area, all of which have a tale of shady Yelp practices.

And if that isn't enough of a reason to not use them, surely their gimping of their website on mobile should be. I DONT WANT TO DOWNLOAD YOUR APP!

This. This is an immediate disqualification for me using a site. Maybe I'll use your app, at some point, if I find it provides some wildly more useful experience for me. But if all you are doing is hammering me to download your app on first encounter so you can 'monetize' or 'capture' me or whatever slimy marketing euphemism is in vouge this week for 'invasion of privacy', I will expend extra effort to find any alternative to your site.

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#298
post #64

Earlier quoted context omitted.

Grubhub itself, in this article, claims only 35%.

After reading the article I don't feel particularly inclined to take Grubhub at their word.

Yeah, but if they're lying they'd lie on the high end, not the low end. If it's actually 99%, they'd say 99.999%. If it's actually 10%, they'd say 35%.

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#299

I think that this practice of Yelp is pretty malicious. I did have a shower thought the other day, though: Individual restaurants often run their own websites. Plenty of those offer a phone number for you to call them through, and they frequently encourage you to do so because it saves them on order fees typically accrued by Yelp, GrubHub, Seamless, or any other order system. In order for that site to show up first i…

I've seen something like this play out twice already. The first round was quite some years back with Facebook pages beating the restaurants' own websites. Facebook's SEO was so much better than the average website that many businesses, including restaurants, eventually gave up and just put everything on Facebook.

The second round is just starting to happen where I live with a local food delivery startup beginning to beat even the aforementioned FB pages and the official website often being the 3rd or lower link.

In terms of what there is to prevent this: Google has a feature where "business owners" can enter an official URL and that gets a pretty nice boost, but that's just giving more power to Google, who is already successfully competing with all of the aforementioned parties. Other search engines either don't have this feature or do but nobody uses it. Other than that, the only way to combat this is to only ever link to your official site, make it as accessible as possible and try to avoid doing business with a company who is willing to screw you over like that (of course easier said than done).

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#300

Earlier quoted context omitted.

"$10 off your next service if you give us a review on Yelp" is just the tip of an iceberg of complaints people have about online review systems, including Yelp. I was once traveling and some friends found a highly reviewed place on Yelp. When we got there it turned out the glowing reviews were all written by the owner's son. At least he felt bad enough about it to give us free dessert.

> When we got there it turned out the glowing reviews were all written by the owner's son. How/why was this revealed to you?

Apparently they didn't normally get many tourists, and the owner's son was who served us.
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