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Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

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131–140 of 300 posts

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#131
When I order from a local restaurant, I want THEM to get my money, not somebody in sili valley.

Yelp skims using this man-in-the-middle attack on the restaurant's telephones. (Payment card companies skim too, but there's a lot of competition in that field so it's under control.)

Yelp might argue that I, the purchaser, am not hurt by their shenanigans, so I shouldn't worry about it. But, on the contrary, I am hurt when my local restaurants have their margins shaved. Several have had to close their doors in my neighborhood. How am I hurt? For one thing I like the restaurants that closed. For another, I have neighbors and friends among restaurant owners and workers. For a third, some of my tax and charity money goes to helping unemployed people.

AT THE VERY LEAST Yelp's recorded announcement ("awesomeness???") should inform me that I'm going through a third party.

My local telco just delivered a printed Yellow Pages book for the first time in many years. I'm going to use it. I'm going to keep the takeout menus I get.

I wonder if this can be called "wire fraud" in some new telecom regulations?

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#132

I think that this practice of Yelp is pretty malicious. I did have a shower thought the other day, though: Individual restaurants often run their own websites. Plenty of those offer a phone number for you to call them through, and they frequently encourage you to do so because it saves them on order fees typically accrued by Yelp, GrubHub, Seamless, or any other order system. In order for that site to show up first i…

Yelp is winning the SEO race. When searching for restaurants that I know of, I find the Grubhub/Yelp websites appear well before the actual restaurant's website. I dont know if Yelp does this, but Grubhub has the insidious practice of creating fake websites for restaurants without ever requesting permission to do so.

It's actually Google and Bing that are winning. Everyone else is losing to various degrees.

"SEO" depends on a wide array of factors, such as mobile-friendliness and a semantic link structure. But what ultimately ends up winning are established domains with tons of indexable pages. Backlinks matter, but the difference is negligible for sites that operate on the scale of Yelp.

If an aggregator's page appears before yours on the organic search results, your only choice is to pay Google or Bing to put your listing at the top.

If you are a random restaurant, your 3-page website is never going to beat Yelp.

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#134

It is really a shame to me that DuckDuckGo uses Yelp reviews in their search results. I understand they want to use a common review provider that's not Google, but Yelp is just so antithetical to the stated values of DDG

We actually moved to TripAdvisor a few months ago.

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#135
post #30

Earlier quoted context omitted.

The problem is yelp has more money for lawyers than a low-margin local restaurant. That's why this should be treated as a criminal matter, with state prosecutors taking down Yelp.

> The problem is yelp has more money for lawyers than a low-margin local restaurant. Class-action lawsuits were created to solve this exact problem?

Class-Action lawsuits were created by lawyers who changed careers into politics and got funding for their campaign from the trial lawyers association in order to increase the amount of money trial lawyers can make

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#136

I think that this practice of Yelp is pretty malicious. I did have a shower thought the other day, though: Individual restaurants often run their own websites. Plenty of those offer a phone number for you to call them through, and they frequently encourage you to do so because it saves them on order fees typically accrued by Yelp, GrubHub, Seamless, or any other order system. In order for that site to show up first i…

Google is fundmentally broken, and has fundamentally broken the web.

SEO means that people are effectively buying the top Google spots, and niche, non commercial, and smaller sites consistently lose out.

For example an SaaS company might have 50 employees, with 10 people dedicated to SEO, generating backlinks (i.e. spamming other companies asking for reciprocated links) and writing landing pages and blog posts to target specific keywords. The fact that this works means that only well funded companies can succeed by bleeding money at the alter of page rank.

In the old days we had paid search engines. Google promised to replace that by surfacing what you really want. But now we have a search engine that ranks results based on how much money you can spend on silly SEO rituals. Is that really any better?

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#138
post #116
post #111

I mean this with no snark at all: Yelp has been screwing over not just restaurants, but small businesses in general, since the moment their first sales representative had a friend leave a negative review to someone who didn't pay up. Mafia tactics are core to their business.

Yeah...I never use Yelp, because it's so obviously gamed and I know I'm getting bad info at every turn. And that's without talking to small businesses owners in my area, all of which have a tale of shady Yelp practices.

It's only worthy of seeing pictures of food to gauge portion sizes imo. Sometimes I want to know if the restaurant is one to leave me hungry after spending $14 or feed me lunch twice.

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#139
post #111

I mean this with no snark at all: Yelp has been screwing over not just restaurants, but small businesses in general, since the moment their first sales representative had a friend leave a negative review to someone who didn't pay up. Mafia tactics are core to their business.

I believe it's the wider SV business model of 'platformization' that eventually gives rise to these types of mafia tactics as you say.

It was never going to be enough for Yelp's investors for them to simply replace the physical Yellow Pages. To monetize (sell ads), they had to be the start and end point for every customer in their search for a local business. That's why they started harassing you to download the app or set up an account if you opened a page on your phone; to build a base of users who'd open the app first, and not a search engine or something to look up a location.

Now that the restaurant and personal services industry is dependent on having a positive Yelp presence, Yelp appears to be pressing their advantage further by becoming a middleman, taking a cut of every deal made on 'their' platform.

Re: Yelp Is Replacing Restaurants’ Phone Numbers So Grubhub Can Take a Cut (2019)

#140
As I've said before of such practices, I want to start a website called "Grubhub-help.com" or something like that. Buy a lot of ads on google. Then I'll redirect customers that go there to whoever pays me the most money.

It's literally the same business model that grubhub/yelp have- misrepresenting myself as another company in order to make money- but turned around on them.

And maybe to make it more fun, if nobody pays then I'll just redirect the user to 4chan or some other ugly corner of the internet.

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