I was running softlayer dedicated boxes for about 18 months. It was a much better experience than what looks like a horrible cloud setup.
Softlayer Cloud: An operations guy's rant about really bad service
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Re: Softlayer Cloud: An operations guy's rant about really bad service
#12I was running softlayer dedicated boxes for about 18 months. It was a much better experience than what looks like a horrible cloud setup.
Yeah, we run 100+ dedicated boxes for 3 years now and our experience is really great. Hence the rant - why couldn't they provide the same quality of service and support for their cloud offering?
Re: Softlayer Cloud: An operations guy's rant about really bad service
#13"This was enough and we’ve finally made the decision to give up and go back to real hardware only we control and manage. It took us more than a month of work, but we think we’ve got pretty good system built as the replacement for Softlayer cloud based solution." This can't possibly be a good end solution! Haven't you read everyone else's blog posts and forum comments that there's no possible way you can ever build an…
[insert sound of loud cheering from those of us that have a clue -- again]
Upvote. Sorry that there probably aren't enough people with a firm grasp on reality to lift your comment out of the hazy twilight. Take heart in knowing that the scent of coffee is getting stronger with every passing day.
Re: Softlayer Cloud: An operations guy's rant about really bad service
#14"This was enough and we’ve finally made the decision to give up and go back to real hardware only we control and manage. It took us more than a month of work, but we think we’ve got pretty good system built as the replacement for Softlayer cloud based solution." This can't possibly be a good end solution! Haven't you read everyone else's blog posts and forum comments that there's no possible way you can ever build an…
[insert sound of loud cheering from those of us that have a clue -- again] Upvote. Sorry that there probably aren't enough people with a firm grasp on reality to lift your comment out of the hazy twilight. Take heart in knowing that the scent of coffee is getting stronger with every passing day.
Heh - I was beginning to wonder if it was making its intended impression on anyone. Must've been downvoted by AMZN longs :)
Re: Softlayer Cloud: An operations guy's rant about really bad service
#15Yet another opaque cloud, where a vendor uses some disingenuous language to disguise or confuse exactly how much resources you are actually getting for your money. Cores != hyperthreads. Don't get me started on "dynos" or "small", "large" and "extra large".
Re: Softlayer Cloud: An operations guy's rant about really bad service
#16"This was enough and we’ve finally made the decision to give up and go back to real hardware only we control and manage. It took us more than a month of work, but we think we’ve got pretty good system built as the replacement for Softlayer cloud based solution." This can't possibly be a good end solution! Haven't you read everyone else's blog posts and forum comments that there's no possible way you can ever build an…
While I do agree that you many not be able to handle a 2400% increase in under 43 seconds I don't think this is a realistic expectation.
I don't think that all products will have to deal with the 2400% or even a 100% increase in traffic. It really comes down to what the product is. Most products don't even reach such gains. So while there is a 0 chance they can take the increase, there is a low chance (probably under 10, maybe even under 1%) that the traffic will ever increase.
Basically: optimize later.
Re: Softlayer Cloud: An operations guy's rant about really bad service
#17Earlier quoted context omitted.
Seconded, I have been eying off their cloud service as a way to manage our server costs as we have some pretty wild but predictable swings in load throughout the day/week. We currently have dedicated hosting with Softlayer so a cloud in the same data centre as our existing databases etc would be great. This however has made me pause, we are a small team and I like my sleep. A response would be awesome. ps. pretty hap…
My data on SL Cloud is about 6 months old now - but it's seriously far behind their dedicated offerring. A poor control panel lacking vital functions, frequent downtime, and slow io mire it.
I am using SL Cloud currently and I can back up the reports of slow io and clumsy control panel. Uptime, however, has been great.
We're going to try moving to their "Bare Metal" cloud db offering To take advantage of local storage (10x faster writes in my tests)
Re: Softlayer Cloud: An operations guy's rant about really bad service
#18"This was enough and we’ve finally made the decision to give up and go back to real hardware only we control and manage. It took us more than a month of work, but we think we’ve got pretty good system built as the replacement for Softlayer cloud based solution." This can't possibly be a good end solution! Haven't you read everyone else's blog posts and forum comments that there's no possible way you can ever build an…
There's 0 chance that you'll be able to respond to a 2400% increase in traffic/usage in under 43 seconds!
You don't need to be on a cloud to support that. Dedicated is so much cheaper/more powerful than typical cloud machines that you can have a surplus of machines ready for your bidding and still pay less than the cloud +end up with way more processing power.
Also, you don't need to own/mange the hardware- Hosting companies will lease it to you + repair it when things go wrong
Re: Softlayer Cloud: An operations guy's rant about really bad service
#19"This was enough and we’ve finally made the decision to give up and go back to real hardware only we control and manage. It took us more than a month of work, but we think we’ve got pretty good system built as the replacement for Softlayer cloud based solution." This can't possibly be a good end solution! Haven't you read everyone else's blog posts and forum comments that there's no possible way you can ever build an…
SLA and support is for lawyers and PHB's or so I have been told right here on HN http://news.ycombinator.com/item?id=2488970
Re: Softlayer Cloud: An operations guy's rant about really bad service
#20Does anyone have any contacts at Softlayer? This could be a great opportunity for them to explain how their business works, and give some potential customers insight into how they're working on things. Or... it could be an opportunity for a marketing-speak filled cover-up which would damage their credibility further.
Seconded, I have been eying off their cloud service as a way to manage our server costs as we have some pretty wild but predictable swings in load throughout the day/week. We currently have dedicated hosting with Softlayer so a cloud in the same data centre as our existing databases etc would be great. This however has made me pause, we are a small team and I like my sleep. A response would be awesome. ps. pretty hap…
We were in a similar situation. We were extremely happy with their dedicated server, virtually never had to use their support and never had to worry about the server going down.
But their cloud offering is a whole different story. I lost track of the number of time, we just could not connect to the server. This was not a disk problem but a network problem. Twice we raised support tickets and once it took around 6 hours to resolve and the other time it took 3 hours to resolve. In all that time all we only got generic replies that asked us to wait for updates. These two major incidents were in addition to at least three times where the server was not accessible for like 30-40 minutes each time, where we did not raise a support ticket. All this in a span of less than a month.
We moved to the cloud for the same reason, in terms of cost and usage. But the pain of not being able to access a server when you need it is just not worth it. We are testing out Rackspace. Hopefully that will be a better experience.