This reads like a description of a pretty awful dystopia. Or at least one where everything might seem great, until it isn't. And when it turns, turning it back is HARD / near impossible. Do people read this and think that is the sort of life they would want in the future?
I think the author purposefully avoided saying anyone that.
But the part of the story that stood out to me viscerally was the neglect of maintenance crews and the design work, etc and how that plays into a status hierarchy. It is the same frustrating arrogance I sometimes see in city dwellers who just don't understand how many people are physically labouring to to maintain the artificial environment of a large city.
A handwave and "robots will do all that stuff by 2030" is too fantastic to stomach.