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There's a pretty great book on this called The Mom Test by Rob Fitzpatrick: https://amzn.to/383bo92 It talks at length about the challenges, especially, of getting _honest_ feedback from prospective users. And it has a lot of ideas to that effect.
https://www.amazon.com/Mom-Test-customers-business-everyone/...
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Looks good! But it's unfortunately just another "non-self-hosted" solution. Which is of course not your problem. But if you really like to offer privacy to your users, like us, we need a self-hosted solution, so no calls goes to or over foreign servers. Even the loading of the app itself is a problem.
chaskiq.io is a nice open-source self-hosted intercom replacement. Has varius API integrations too
Some ideas that have worked well for me in b2b/SaaS: * If you're pre-product/market fit, just reach out to users via email, in-product messaging etc. You can incentivize them with Amazon gift cards as well. At this stage nobody actually needs your product so you'll have to do it by hook or by crook. * If you're post-product/market fit then people actually _need_ your business. Once you make it clear that you're going…
If you value your user's privacy (as well you should if you ever want to do business in the EU) do not be tempted by this privacy-hostile path.
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chaskiq.io is a nice open-source self-hosted intercom replacement. Has varius API integrations too
This looks very promising! Do you think it is a good idea to install the development environment in a lxd container and run it in production? Because I could not find any documentation for self-hosting it. Just the heruko docs..
It is a nice project, but the docs need some love. You can also hire premium support for 30usd/month directly from the creator of the project, which I'm sure would happily help you with your prod deployment!
You have also development docs on docker / ubuntu / mac / win!
https://dev.chaskiq.io/en/articles/install-chaskiq-on-ubuntu...
I would certainly try/ dig deeper / pay 30usd, it's the best alternative I've found so far!
Here's an idea: pay your users to answer a survey. And don't just pay a few cents, pay them at least USD 20 or so. I bet your response rate will skyrocket.
https://medium.com/better-programming/podias-founder-on-the-...
Can share what we do at our startup. (8 people, 100 - 200 customers). We create a WhatsApp group for every customer and stay with them right from onboarding onwards. Beauty of it is they sneeze, we know. Everyone in the team kinda knows what's important what's not. we can confidently say things like "nobody cares about that fancy feature". It super valuable for a startup to get immedeate feedback. Especially valuable…
Some ideas that have worked well for me in b2b/SaaS: * If you're pre-product/market fit, just reach out to users via email, in-product messaging etc. You can incentivize them with Amazon gift cards as well. At this stage nobody actually needs your product so you'll have to do it by hook or by crook. * If you're post-product/market fit then people actually _need_ your business. Once you make it clear that you're going…
> allow you to view user sessions If you value your user's privacy (as well you should if you ever want to do business in the EU) do not be tempted by this privacy-hostile path.
Earlier quoted context omitted.
> allow you to view user sessions If you value your user's privacy (as well you should if you ever want to do business in the EU) do not be tempted by this privacy-hostile path.
If the user is consenting to a usability study, it's not really an invasion of privacy. It should obviously be removed afterwards.
I fully disagree. Consenting to a usability study means I want to provide feedback and actively state what I'm doing, why I'm doing it, and what I didn't expect.
It does not mean I want you to see what I do, where I leave my mouse, what I click on, what input I type -- and what input I then delete. If I wanted that then I would take screenshots or a video and share that.