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Ask HN: How to effectively get feedback from users?

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Re: Ask HN: How to effectively get feedback from users?

#41

Post by Aldipower »

toast76 wrote: post #33

(Shameless plug) https://smidge.app We had this problem with our product (BugHerd) and built a solution for it. Our success rate was ~1% and we thought we could do better. We created a JS embed that you install in your web app. It allows you to segment your users and place a call with them from within your app (using webrtc). Unlike email/calendly/zoom square dance, Smidge has a 17-20% success rate to call. It's been…

Looks good! But it's unfortunately just another "non-self-hosted" solution. Which is of course not your problem. But if you really like to offer privacy to your users, like us, we need a self-hosted solution, so no calls goes to or over foreign servers. Even the loading of the app itself is a problem.

Re: Ask HN: How to effectively get feedback from users?

#42

Post by aliakhtar »

Aldipower wrote: post #41
toast76 wrote: post #33

(Shameless plug) https://smidge.app We had this problem with our product (BugHerd) and built a solution for it. Our success rate was ~1% and we thought we could do better. We created a JS embed that you install in your web app. It allows you to segment your users and place a call with them from within your app (using webrtc). Unlike email/calendly/zoom square dance, Smidge has a 17-20% success rate to call. It's been…

Looks good! But it's unfortunately just another "non-self-hosted" solution. Which is of course not your problem. But if you really like to offer privacy to your users, like us, we need a self-hosted solution, so no calls goes to or over foreign servers. Even the loading of the app itself is a problem.

I agree, this occurred to me too. I don't want to share my user data with a 3rd party service.

Re: Ask HN: How to effectively get feedback from users?

#43

Post by Aldipower »

mxstbr wrote: post #11

We built a widget exactly for this! https://feedback.fish It integrates in your website so that users can give feedback immediately once they feel a need (whether that's a bug report or a feature request). We have found that our customers collect up to 35x more feedback than before once they add the widget to their websites! It does depend on where you place the "Give feedback" button though — the more visible it is,…

Is there a possibility to self-host this thing? Looks really interesting though..

Re: Ask HN: How to effectively get feedback from users?

#45

Post by toast76 »

Aldipower wrote: post #41
toast76 wrote: post #33

(Shameless plug) https://smidge.app We had this problem with our product (BugHerd) and built a solution for it. Our success rate was ~1% and we thought we could do better. We created a JS embed that you install in your web app. It allows you to segment your users and place a call with them from within your app (using webrtc). Unlike email/calendly/zoom square dance, Smidge has a 17-20% success rate to call. It's been…

Looks good! But it's unfortunately just another "non-self-hosted" solution. Which is of course not your problem. But if you really like to offer privacy to your users, like us, we need a self-hosted solution, so no calls goes to or over foreign servers. Even the loading of the app itself is a problem.

Yeah I can understand that. This early version requires calls be routed via a server, but being webrtc it can be P2P. We'd like to provide recording and transcription in the near future (with the appropriate user permissions).

Down the track I believe we can deliver a self-hosted solution.

Re: Ask HN: How to effectively get feedback from users?

#46

Post by agustif »

Aldipower wrote: post #41
toast76 wrote: post #33

(Shameless plug) https://smidge.app We had this problem with our product (BugHerd) and built a solution for it. Our success rate was ~1% and we thought we could do better. We created a JS embed that you install in your web app. It allows you to segment your users and place a call with them from within your app (using webrtc). Unlike email/calendly/zoom square dance, Smidge has a 17-20% success rate to call. It's been…

Looks good! But it's unfortunately just another "non-self-hosted" solution. Which is of course not your problem. But if you really like to offer privacy to your users, like us, we need a self-hosted solution, so no calls goes to or over foreign servers. Even the loading of the app itself is a problem.

chaskiq.io is a nice open-source self-hosted intercom replacement.

Has varius API integrations too

Re: Ask HN: How to effectively get feedback from users?

#47

Post by toast76 »

aliakhtar wrote: post #42
Aldipower wrote: post #41

Earlier quoted context omitted.

Looks good! But it's unfortunately just another "non-self-hosted" solution. Which is of course not your problem. But if you really like to offer privacy to your users, like us, we need a self-hosted solution, so no calls goes to or over foreign servers. Even the loading of the app itself is a problem.

I agree, this occurred to me too. I don't want to share my user data with a 3rd party service.

You can also use Smidge without sending us any PII, but obviously segmentation will be limited.

Also in the next couple of weeks, with just a user id, you will be able to place a call directly from Zendesk (for example) without us knowing anything about the user.

Re: Ask HN: How to effectively get feedback from users?

#48

Post by Aldipower »

toast76 wrote: post #45
Aldipower wrote: post #41

Earlier quoted context omitted.

Looks good! But it's unfortunately just another "non-self-hosted" solution. Which is of course not your problem. But if you really like to offer privacy to your users, like us, we need a self-hosted solution, so no calls goes to or over foreign servers. Even the loading of the app itself is a problem.

Yeah I can understand that. This early version requires calls be routed via a server, but being webrtc it can be P2P. We'd like to provide recording and transcription in the near future (with the appropriate user permissions). Down the track I believe we can deliver a self-hosted solution.

Yeah, I mean, it is not a problem to have a server, it just must be ours. :) And paying for a self-hosted solution is also not the problem. We just cannot give up our users privacy, so all the request needs to go to our domains and servers.

Re: Ask HN: How to effectively get feedback from users?

#49

Post by ananya125 »

gauthamzz wrote: post #32

It is often better to get feedback while the user is using the product that is what we recommend at http://featuremonkey.com/ When you send an email and ask user to give feedback they don't really have an incentive to give feedback, maybe giving Amazon gift cards etc.. can increase the likely hood of reply. The placement of give feedback link can be really important. Maybe keep in near places where you are more likel…

This is interesting. Having a widget would also be a good way of always keeping the feedback link near.

Re: Ask HN: How to effectively get feedback from users?

#50

Post by redman007 »

grandvoye wrote: post #5

Some ideas that have worked well for me in b2b/SaaS: * If you're pre-product/market fit, just reach out to users via email, in-product messaging etc. You can incentivize them with Amazon gift cards as well. At this stage nobody actually needs your product so you'll have to do it by hook or by crook. * If you're post-product/market fit then people actually _need_ your business. Once you make it clear that you're going…

Hotjar is cool. You might look at https://www.luckyorange.com/, too. I'm using it for an upcoming project. I have a friend that works there, so I'm biased.
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