If you're looking to understand how users are interacting with your website then screen recording tools like Hotjar combined with setting up task completion funnels in analytics platforms like Mixpanel can give you a lot.
Ask HN: How to effectively get feedback from users?
21–30 of 91 posts
Re: Ask HN: How to effectively get feedback from users?
#22For anyone wondering about this who has a Chrome extension, I'd highly recommend creating an uninstall survey. We have an incredible response rate (25%). We just link the user to a Google form with a couple questions, and a surprising number of folks are willing to fill it out.
Re: Ask HN: How to effectively get feedback from users?
#23My iOS app has an email button in it and I do get feature requests and bug reports from time to time, I also have a subreddit for the small community, when I was more engaged in marketing I was posting more there and getting some responses but I've lost a little motivation lately.
Re: Ask HN: How to effectively get feedback from users?
#24My iOS app has an email button in it and I do get feature requests and bug reports from time to time, I also have a subreddit for the small community, when I was more engaged in marketing I was posting more there and getting some responses but I've lost a little motivation lately.
That subreddit might be your best feedback channel now that many people consider reddit as their default for product information and troubleshooting.
Re: Ask HN: How to effectively get feedback from users?
#25My iOS app has an email button in it and I do get feature requests and bug reports from time to time, I also have a subreddit for the small community, when I was more engaged in marketing I was posting more there and getting some responses but I've lost a little motivation lately.
That subreddit might be your best feedback channel now that many people consider reddit as their default for product information and troubleshooting.
It's definitely worked well in that regard, better than other things I've tried in the past and I think it helps communicate that I'm just a single person building an app in my spare time rather than a big company.
Re: Ask HN: How to effectively get feedback from users?
#26Make a discord and advertise it prominently. Hang out in there. Talk to people who join. Be actually interested in their use cases, and not in your own company. A discord server is useful for far more than most people understand. You can show daily progress; show new features; highlight community contributions; have a centralized bug report channel; and the other users will start solving other users' problems when it…
Agreed but replace 'discord' with the platform that your users already know and hang out on. For us, in a non-technical niche, that's Facebook groups. For others it might be slack or discord - just know your market and go where they are.
Re: Ask HN: How to effectively get feedback from users?
#27This is why we've built STOMT. https://www.stomt.com - It's addressed towards Gaming atm, but we've companies from all industries using us.
Our idea is to keep the perceived effort to give feedback as small as possible and that works quite well. Also, it can embedded and triggered in any software to collect feedback right in place.
Feedback is collected publicly by default. Here is our own page: https://www.stomt.com/stomt but of course you can also turn your page private.
Re: Ask HN: How to effectively get feedback from users?
#28I have found the most effective way is to email users with an open question (not a survey form) about 7 days after purchase. "We are very interested in how you are getting on with . Please email us if you have any suggestions about how we can improve ." But that only works if you are getting sales. Also the more responsive you are to customers, the more likely they are to report bugs or make suggestions. I wrote abou…
I find it surprising that you only had one "stop spamming me" reply. I've cancelled two services that have sent similar mails, and I figured I wouldn't be /that/ unusual.
My assumption being that if you're sending unsolicited mails so quickly, then I should be expecting a truckload to arrive by the end of a year. In one of those cases I felt vindicated as I received a bunch of huge exit interview type replies.
Re: Ask HN: How to effectively get feedback from users?
#29If your product is in a domain where there are few players present, it will interesting to reach out the people who are sharing negative feedback about existing company. If they are sharing this feedback frequently, then they are highly engaged users who may be open to having a chat about what a product should do and try out yours.
Re: Ask HN: How to effectively get feedback from users?
#30High level:
Go where your customers already are and become a part of their community. Be a long-term person in a long term business. If they don't have a place, make it.
If you have that, you're on your way to Product-Channel Fit [1].
Low level:
I've also sent pointless emails and made useless phone calls and most people default to doing nothing when you contact them.
So:
If you think phone/email are where your people are, you need to follow up a lot. Steli Efti has lots of great content on this type of thing [2]. This is an unpopular view on HN because most people see this as spam, but this is what CRMs are built for.
[1]: https://brianbalfour.com/essays/product-channel-fit-for-grow...