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Grubhub sued for listing restaurants without permission

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Re: Grubhub sued for listing restaurants without permission

#122

Earlier quoted context omitted.

Because Grubhub makes it sound like they're a delivery service that the restaurants hired. On their front page right now, for example, they say "we tell you the restaurants that deliver to that locale" - that's not an accurate description if Grubhub is the one deciding whether to deliver.

You left out the second part of that sentence. Emphasis mine: > ... you type in an address, we tell you the restaurants that deliver to that locale as well as showing you droves of pickup restaurants near you. The complainants here seem to qualify under the second half of that sentence as long as they are offering a pickup service.

Grubhub uses "pickup restaurants" in its ordering UI to refer to restaurants where the final customer has to go pick up the food, so I don't think many consumers would understand this to refer to restaurants where Grubhub drivers do the pickup.

Re: Grubhub sued for listing restaurants without permission

#123
post #119

Earlier quoted context omitted.

Perhaps there is a case to be made here around how reasonable person principle should be applied, because the defense can argue that only an idiot blames the company cooking the food when the independently-contracted delivery guy is too slow. If they can hinge a case on whether the reasonable person can tell the difference, there's meat on the bones, but I don't see this case ending with Grubhub's business model bein…

No lawyer but demonstrating that "only an idiot blames the company cooking the food when the independently-contracted delivery guy is too slow" seems quite challenging, people leave reviews for all kinds of random, unrelated reasons. I would never make a bet on peoples inability to be idiots.

Especially so when the independently contracted delivery guy impersonates the restaurant. A reasonable person will assume that the website restaurant-xyz.com connects them to the restaurant xyz and if they place an order, they are placing an order with that restaurant, not an independent contractor.

Re: Grubhub sued for listing restaurants without permission

#124

Earlier quoted context omitted.

I know there's been a lot of criticism of the details of the settlement, but Purdue Pharma was sued out of existence by the DOJ last week.

I don't know if I would count that as any sort of a win, given how the primary owners acquired $11 billion, then were fined only $225 million. I guess crime pays out at 98%. https://arstechnica.com/science/2020/10/sacklers-who-made-11...

I think the outrage around the Sacklers and the money they kept from sales of opioids is justified.

That said, I think you're arguing that if Purdue Pharma were to continue pushing opioids and the Sacklers continued to profit handsomely, that would be equivalent to them stopping now? Stopping them now isn't any sort of win?

Re: Grubhub sued for listing restaurants without permission

#125

Earlier quoted context omitted.

You’re attacking the first sale doctrine here though if you think about it!

We're talking about cooked food here though, not sure if it applies

Well I think first sale is IP so I didn’t mean it literally but I don’t get why anyone would be advocating for allowing manufacturers to be able to control what you can do with your property.

When it’s Apple suddenly everyone argues the opposite!

Re: Grubhub sued for listing restaurants without permission

#126

Earlier quoted context omitted.

> A Like if I buy a book from a bookshop who buy it from the publisher. No it is not the same, because there is no business agreement between Grubhub and the restaurant here unwilling and unaware restaurants aren't "kitchens" working for Grubhub. Grubhub wouldn't dare pulling that stunt with McDonalds or BurgerKing and list their products, use their corporate identity and sandwich pictures without an agreement or str…

> because there is no business agreement between Grubhub and the restaurant You don’t need an agreement to resell product that you have purchased. Or is everyone on HN now suddenly in favour of scrapping the first sale doctrine and allowing manufacturers to control if you can resell your property? Madness. If GrubHub are able to buy the product they should be able to resell it.

> You don’t need an agreement to resell product that you have purchased.

You are ignoring 80% of my argumentations to make your sophistic point, and then complaining "about everyone on HN", you're just being disingenuous.

We're talking about prepared food here (and potentially fraud), not books. And you talk to me about "first sale doctrine" in relation to prepared food claiming everybody here is ignorant?

Re: Grubhub sued for listing restaurants without permission

#127

Earlier quoted context omitted.

Yes they have to ask for permission to present themselves as an agent of the company, which they do when they present their own phone number as the restaurant phone number. So I imagine the lawsuit will have many legs to stand on. This is business, which has many rules. Its not just 'do whatever you like as long as it makes money'.

Are they claiming to be the restaurant? Or just saying you can phone this number and get the advertised product, which is true?

>Are they claiming to be the restaurant? Or just saying you can phone this number and get the advertised product, which is true?

Here's an example. The site linked (menupages.com) is owned by Grubhub/Seamless. The telephone number is not the actual phone number of the restaurant, and attempting to order through this site gives no hint that you're using Grubhub/Seamless.

https://menupages.com/tropical-sensation/953-amsterdam-st-ne...

While search engines seem to have backed off putting GrubHub's fake websites near the top of searches, this has been a widespread practice by them for a long time[0]:

"The company has registered a lot of fake websites. GrubHub has registered either a bit more than 23,000 websites, according to the New Food Economy, or 34,000 over the last nine years, per the New York Post’s report. The last domain GrubHub registered was in May, when the Post detailed the company’s practice of creating phone numbers for restaurants in order to drive up its own sales."

[0] https://www.grubstreet.com/2019/07/everything-you-need-to-kn...

Re: Grubhub sued for listing restaurants without permission

#128

Earlier quoted context omitted.

Because when people don't get exactly what they want, they blame the restaurant instead of the Grubhub employees who messed up. The restaurant loses business, grubhub makes a quick buck. It's at the very least a trademark violation, this is exactly what trademarks were set up to prevent.

You’re allowed to use a trademark to factually describe a product. If I have legitimately bought an iPhone and I’m offering to resell it to you I can use the iPhone trademark to do that.

You're not, however, allowed to list your phone number as the number for the Apple Store and start taking orders on their behalf.

Re: Grubhub sued for listing restaurants without permission

#129
post #7

Trading under another brands name -- by listing them as an ordering place with an unofficial dark kitchen associated in your app -- seems like the most egregious form of trade mark infringement. Why aren't GrubHub concerned about the legal reprecussions of this?

Mind elaborating on where the dark kitchen comes into play?

Re: Grubhub sued for listing restaurants without permission

#130
post #19

I hope there's a strong precedent set here. Companies like Grubhub list restaurants on their site/app, but put the wrong phone number on it- one that goes to their own people instead. That's clearly some kind of fraud or misrepresentation. Makes me feel like I should setup a phone number and a website called something like "GrubhubHelp.com", and list a help number for assistance with GrubHub orders. Then when custome…

FYI - the same thing happens with Hotels.com. When you "call the hotel" with the number listed, I learned that the representative is actually a Hotels.com rep, not a hotel employee or hotel call-center employee. This matters. In my case, I asked about my corporate discount and they gave me a vague answer about "I dont see anything in the system", which I guess was technically not a lie, but definitely deceitful. I wi…

Just ask a random question only a real hotel employee would know - like "What time is breakfast served?"
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