Grubhub sued for listing restaurants without permission
1–10 of 288 posts
Re: Grubhub sued for listing restaurants without permission
#2At the size / scale of grubhub, it will always be cheaper to do unethical things for money now versus settling out of court later.
Knowing someone that used to do sales at grubhub, this doesn't surprise me at all. The company that person currently works at is probably doing the same, because if you can get away with it, why not? Worst thing that happens to the people who put those policies in place is they find another job.
Re: Grubhub sued for listing restaurants without permission
#3I'll admit I don't know the full story behind grubhub's practices with adding restaurants without the owners' permission.
It does sound like a case of "fake it till you make it", in a sense that adding restaurants without the owners' consent would be a way around the chicken and egg problem.
Not saying it's a particularly nice thing to do, I'd be super annoyed if it happened to me
Re: Grubhub sued for listing restaurants without permission
#4DoorDash does this too: https://news.ycombinator.com/item?id=23216852
In many cases, it can hurt the reputation of restaurants. Maybe your food doesn't travel well, or you don't have the capacity to handle orders beyond what you have physical seating for...
Re: Grubhub sued for listing restaurants without permission
#5What's the "best" ordering app to use these days if I want to prioritize how well they treat restaurants? I've tried looking this up recently to no avail.
I know at the end of the day, "call and pick-up directly" is going to be it but occasionally I just don't want to go pick it up.
Re: Grubhub sued for listing restaurants without permission
#6I'll admit I don't know the full story behind grubhub's practices with adding restaurants without the owners' permission. It does sound like a case of "fake it till you make it", in a sense that adding restaurants without the owners' consent would be a way around the chicken and egg problem. Not saying it's a particularly nice thing to do, I'd be super annoyed if it happened to me
I'm curious why they would need the owner's permission for listing? I can understand the issues around things like the alleged practice of replacing the businesses' information. But the idea of just having a third-party delivery service acting as a middle-man... The restaurant is still getting paid whatever they charged. I don't understand why they would get a say anymore than, say, a book store regarding me reselling books I bought on eBay.
Re: Grubhub sued for listing restaurants without permission
#7Trading under another brands name -- by listing them as an ordering place with an unofficial dark kitchen associated in your app -- seems like the most egregious form of trade mark infringement.
Why aren't GrubHub concerned about the legal reprecussions of this?
Re: Grubhub sued for listing restaurants without permission
#8I'll admit I don't know the full story behind grubhub's practices with adding restaurants without the owners' permission. It does sound like a case of "fake it till you make it", in a sense that adding restaurants without the owners' consent would be a way around the chicken and egg problem. Not saying it's a particularly nice thing to do, I'd be super annoyed if it happened to me
I'll have to find the story, but there was a comment on hn when the last story about grubhub or other food delivery services. But there was a Italian place that didn't do delivery but they were getting bad reviews about cold pizza when delivered.
Then they found out company was delivering their food without their permission.
Re: Grubhub sued for listing restaurants without permission
#9They should lose their ass for this. It hurts the reputation of small restaurants when the food isn't good and it might not even be their fault. Shouldn't there be some kind of health code rules for food delivery?
Re: Grubhub sued for listing restaurants without permission
#10What's the "best" ordering app to use these days if I want to prioritize how well they treat restaurants? I've tried looking this up recently to no avail. I know at the end of the day, "call and pick-up directly" is going to be it but occasionally I just don't want to go pick it up.
Not all restaurants have their own website, but a lot do, and you can order online there.