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My chatbot is dead – Why yours should probably be too

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Re: My chatbot is dead – Why yours should probably be too

#101

Post by t0astbread »

dheera wrote: post #56
corobo wrote: post #41

Earlier quoted context omitted.

If this gets traction please remember to allow hiding cursor if the user has full screened something! -- person trying to watch a video without a lil pointer in the way

Or maybe the browser should implement hiding the cursor after 10 seconds of inactivity if the user has full-screened something. If a website made your cursor disappear immediately upon full screen that would be freaky, as if you lost control of your machine, thus, I don't think the websites should have this capability.

What about browser games (not necessarily fullscreen) that need to grab and hide your cursor to be playable?

Re: My chatbot is dead – Why yours should probably be too

#102

Post by tpxl »

dheera wrote: post #32
Semaphor wrote: post #28

Earlier quoted context omitted.

> There should NEVER be any unsolicited modals […] GDPR warnings Hah. You expect sites to not track you just because you are there for the first time? If that were the case there’d probably be no GDPR.

No, I just block cookies from ALL sites except the few that I need to log into. GDPR is mostly irrelevant to me for that reason. The unfortunate result is that the goddamn GDPR warnings keep popping up, because ironically, the way those websites remember that you either "accepted" or "denied" the tracking request is to leave a cookie, and I don't allow or want to allow that cookie. EDIT: Separately, there are many we…

>No, I just block cookies from ALL sites except the few that I need to log into. GDPR is mostly irrelevant to me for that reason.

GDPR is about a lot more than just cookies.

>By blocking the modal dialog boxes, I never actually "accepted", and therefore they never got my permission to track. Ha!

Unfortunately they probably treat this as if you accepted the modal (which is against GDPR).

Re: My chatbot is dead – Why yours should probably be too

#103

Post by tpxl »

netsharc wrote: post #49
shajznnckfke wrote: post #7

Earlier quoted context omitted.

This site breaks other rules too. Zooming out doesn’t make the font smaller, but makes the column narrower while keeping the font the same size, reducing the amount of text per line (the opposite of what I wanted).

Wanted to jump to the comments complain about this. Snark: Apparently anyone can call themselves UX/UI experts nowadays. I guess I shouldn't worry about getting qualifications and just slap that label onto my CV...

My pet peeve these days is when people say UX when they mean UI. I understand it's connected, but it's not the same.

Re: My chatbot is dead – Why yours should probably be too

#104

Post by coldpie »

GordonS wrote: post #46
dheera wrote: post #8

I absolutely despise those pop-up "Can I help you" boxes on product websites (usually Intercom). It completely disrupts my flow as a reader in trying to understand the product. That attention disruption got so bad I blocked Intercom and their ilk via injected CSS rules. I really want to take it a step further and write a plug in to interface a chat bot with the human on the other end and waste their time so sites beg…

The only ones I really despise are the ones that pop open as soon as you open the page - I haven't even read the damned page title yet, so no , I would not like to ask any questions or tell you anything about my requirements! Just.. go away! Actually, the ones I really despise with a burning passion are the ones like above, but which follow you around the whole site like some kind of demented Clippy 2.0 - you close t…

NoScript goes a long way to making the web usable again. Most of these crappy applets are embedded from 3rd party domains, so you can whitelist the primary domain and still block this junk. It's a bit of a pain, yes, but I can't imagine browsing without it.

Re: My chatbot is dead – Why yours should probably be too

#105

Post by account42 »

dheera wrote: post #32
Semaphor wrote: post #28

Earlier quoted context omitted.

> There should NEVER be any unsolicited modals […] GDPR warnings Hah. You expect sites to not track you just because you are there for the first time? If that were the case there’d probably be no GDPR.

No, I just block cookies from ALL sites except the few that I need to log into. GDPR is mostly irrelevant to me for that reason. The unfortunate result is that the goddamn GDPR warnings keep popping up, because ironically, the way those websites remember that you either "accepted" or "denied" the tracking request is to leave a cookie, and I don't allow or want to allow that cookie. EDIT: Separately, there are many we…

> No, I just block cookies from ALL sites except the few that I need to log into. GDPR is mostly irrelevant to me for that reason.

GDPR is about all tracking - cookies are just one implementation.

Re: My chatbot is dead – Why yours should probably be too

#106

Post by code4tee »

Not sure I’ve ever seen a chatbot that was actually useful. Not taking about things like Slack integrations where I can type commands to make things happen as that’s different. But actual chatbots have only ever left me with a lesser optinion of what ever company that was trying to force me to use their “AI assistant.”

Re: My chatbot is dead – Why yours should probably be too

#107

Post by cyberbanjo »

coldpie wrote: post #104
GordonS wrote: post #46

Earlier quoted context omitted.

The only ones I really despise are the ones that pop open as soon as you open the page - I haven't even read the damned page title yet, so no , I would not like to ask any questions or tell you anything about my requirements! Just.. go away! Actually, the ones I really despise with a burning passion are the ones like above, but which follow you around the whole site like some kind of demented Clippy 2.0 - you close t…

NoScript goes a long way to making the web usable again. Most of these crappy applets are embedded from 3rd party domains, so you can whitelist the primary domain and still block this junk. It's a bit of a pain, yes, but I can't imagine browsing without it.

UMatrix works good for this flow too

Re: My chatbot is dead – Why yours should probably be too

#108

Post by owlie »

mrkwse wrote: post #100
partyboat1586 wrote: post #59

Earlier quoted context omitted.

Which neruological condition(s) cause sensitivity to popup animations? Not questioning the validity of the claim just interested to learn more.

I haven't been able to find anything specifically around popup animations, but the BBC's Cape initiative discusses some of the stimulations etc. that can be intrusive for those with neurodivergent conditions such as autism spectrum condition, ADHD, etc. I've found that most of these chatbots will use sound alerts to draw attention, and Cape's environmental toolkit definitely references these. While a lot of the conte…

(Off-topic tangent here, sorry.)

I have an ASD diagnosis. This is the first I've heard of "condition". Neat! Is this to move away from "disorder" because of stigma/negative connotation?

Re: My chatbot is dead – Why yours should probably be too

#109

Post by surajs »

vertis wrote: post #27
belzebalex wrote: post #17

Earlier quoted context omitted.

I thought like you in the past. I only installed the Crisp chatbox (with no popup) on my SaaS and was very surprised with the results: I got more contact from users through it than through Email or Telegram. I got a lot of feedback and was able to help many potential customers. As developers who never need help, we tend to forget that some people might do, and that a Chatbox that annoys us can help them.

I find those chat boxes to be completely irritating. Doubly so if it doesn't go straight to a human, there are ones that want to shove you through the crappy zendesk "are you sure this helpdesk article doesn't answer your question" flow. Anything that pops up and interrupts me while I'm reading something else is pretty much a deal breaker. Having to stop what I'm doing to hit a little X and get back to it has cost a…

> Having said all that, there are a couple of companies that use them in the correct way.

this. chatbots are significantly less than what they're hyped up to be.

Re: My chatbot is dead – Why yours should probably be too

#110

Post by Netcob »

DebtDeflation wrote: post #75

>"The moment you create a chat bot is the moment you allow customers to have a conversation with your brand. Not with yourself, not with your friend, but with an uber entity—a symbol—that represents everything you and your team stand for. That’s not a step to be taken lightly." As opposed to a call center in an impoverished country staffed with subsistence wage workers with an average tenure in the job of something l…

Some companies also have incredibly rigid scripts which manage to combine the worst from the worlds of chatbots and humans.
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