My chatbot is dead – Why yours should probably be too
azumbrunnen.me
My chatbot is dead – Why yours should probably be too
1–10 of 169 posts
Re: My chatbot is dead – Why yours should probably be too
#2> Chat bots work best where users already are. If your users are primarily spending time in messaging platforms where bots and micro-apps can be seamlessly embedded, great.
Fully agreed with that. While for sure "boring" for many and not good as marketing tools, the best "chat bots" IMHO basically are inline commandline tools that help specific communities.
Re: My chatbot is dead – Why yours should probably be too
#3I'd just like to point out how absolutely terrible that simulated mouse cursor on that site is. Feels very sluggish and weird. Please don't do this.
Re: My chatbot is dead – Why yours should probably be too
#4I'm not sure why it took so long for people to recognize this. An overwhelming majority of chatbots I've used are utter rubbish and are better served through a regular interface (search, directory listing, etc).
Everyone dreads call menus / phone trees - chatbots are largely the same except there are easier & better UX alternatives in an online medium.
Re: My chatbot is dead – Why yours should probably be too
#5I'd just like to point out how absolutely terrible that simulated mouse cursor on that site is. Feels very sluggish and weird. Please don't do this.
It's also very alienating. Why is this even possible?
Re: My chatbot is dead – Why yours should probably be too
#6Why does my mouse cursor disappear when I move it over this website? It makes it virtually impossible to use...
Re: My chatbot is dead – Why yours should probably be too
#7I'd just like to point out how absolutely terrible that simulated mouse cursor on that site is. Feels very sluggish and weird. Please don't do this.
This site breaks other rules too. Zooming out doesn’t make the font smaller, but makes the column narrower while keeping the font the same size, reducing the amount of text per line (the opposite of what I wanted).
Re: My chatbot is dead – Why yours should probably be too
#8I absolutely despise those pop-up "Can I help you" boxes on product websites (usually Intercom). It completely disrupts my flow as a reader in trying to understand the product.
That attention disruption got so bad I blocked Intercom and their ilk via injected CSS rules.
I really want to take it a step further and write a plug in to interface a chat bot with the human on the other end and waste their time so sites begin to learn to stop using that BS.
Re: My chatbot is dead – Why yours should probably be too
#9I'd just like to point out how absolutely terrible that simulated mouse cursor on that site is. Feels very sluggish and weird. Please don't do this.
This comment also shows this UX choice distracts from the message. Now we focus on that he's grabbing the mouse from us.
Re: My chatbot is dead – Why yours should probably be too
#10I'd just like to point out how absolutely terrible that simulated mouse cursor on that site is. Feels very sluggish and weird. Please don't do this.
That reminded me of this experiment [1]. Augment your CTR with simulated mouse cursor /s. But yes, the home page is unusable for me too..