Earlier quoted context omitted.
> The only reason these tech companies managed to get so big is because they'll cheat at anything that requires human scale. Support, moderation, taking responsibility for the content they host. They somehow managed to skirt on that just as the web was transitioning from a wild west to a somewhat ingrained, regulated place and the world is worse off for it. People willingly chose the free option and chose to not pay…
The argument that customers chose to be ripped off by opting for 'free' is not supported by evidence that paid services are any more accountable. Anyone who's had to deal with Google support for paid business accounts will tell you that the situation is barely any different for paying customers. Things might be different for very large businesses who are spending millions per month, but that's hardly relevant to how…
Then don’t pay google $10 a month. I don’t. I do the work of supporting businesses that I think deserve it. I know some businesses have monopolies that customers can’t fix by voting with their wallet, but email isn’t one of them.
> Collaborating with hostile entities is not a redeeming quality.
Using their free services and not voting for the right candidate in the market by paying for the service is collaborating with hostile entities (in the example of email where there is no monopoly and almost zero cost to switching).