Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

FreeYourMusic lets users migrate their playlists off Spotify

freeyourmusic.com

Post reply on HN
Print view View original

161–170 of 271 posts

Re: FreeYourMusic lets users migrate their playlists off Spotify

#161

Post by interestica »

tashoecraft wrote: post #149
falcolas wrote: post #124

Earlier quoted context omitted.

Scale should never be an excuse for poor customer service. Customer service is part and parcel of offering a service to customers. A failure to offer good customer service is a failure of your service, period.

I think the internet age has changed this. The pure cost to offer customer service is insane for the costs users are paying. If you want good customer service you're going to have to pay for it, but the market has shown that's not going to be a option, because not enough people are willing to pay for it. Great customer service used to be a differentiator, but for many services, cost is way more important, and custome…

The Google One experiment seems to be that model. Of charging a premium for actual human support.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#162

Post by [deleted] »

matthewmacleod wrote: post #125
rbecker wrote: post #73

Earlier quoted context omitted.

What if they were promoting a company that funds misleading nutrition research to fool people into thinking sugar is less harmful, leading to countless early deaths and diabetes? What about a company that's the largest plastic polluter in the world, that also lobbies to kill regulation to reduce plastic pollution? It's hard to know the full extent of the harm microplastics cause the ecosystem, but it's unlikely to be…

How far do you have to drive to find a supermarket that doesn't sell Coca-Cola? Or is that not worth the same level of condemnation as interviewing the wrong person? Everybody gets to choose what they are and are not willing to support with their money. Some things I am willing to compromise to avoid; other things I am not. Extremely strange to me how many of you want to perform these weird mental gymnastics to sugge…

[deleted]

Re: FreeYourMusic lets users migrate their playlists off Spotify

#163

Post by jabroni_salad »

harsha930 wrote: post #84

Spotify is so much better than apple music, and this is probably minimal compared to what apple music does to convert/retain users from Spotify. Think of all the barriers apple music has created (apple watch app for a long time was the only one that supported offline, apple music is preinstalled, when you hit play and no apps are currently playing it will go to apple music, probably much more). My main thought though…

Personally, I want to have a text backup of all my playlists.

If my Spotify disappeared into the aether tomorrow, it would be a lot of pain. Not completely awful -- I follow a lot of my favorite bands on Youtube, and I buy physical releases occasionally too, but my connection to every artist that I can't name off the top of my head will have been lost.

I've been a spotify customer for years and I plan to continue that, but I also am not planning on letting my playlists go silently into the night.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#164

Post by isoprophlex »

sabellito wrote: post #45
selykg wrote: post #34

I'm one of those speak with my wallet kind of people. So when I seen news of this yesterday I wrote into their support saying I was not pleased with it. Their response was some random canned response about how you can still export your data. I'm not a fan of lock in, and I'm even less thrilled about not actually responding to my actual questions and instead giving me some canned BS. I responded back telling them than…

It's a little surprising to me that you'd expect better customer support from a service with >248 million[1] monthly active users. Having worked for/with departments like this, they have to heavily optimise for their response rate, and use as many macros to respond as possible, which's probably your case as I'd assume that many customers contacted them with the same question. By all means, always speak with your wall…

I don't think it's unreasonable to expect a human to answer a customer service request in a sensible manner, when you're paying them 120$/year!

Re: FreeYourMusic lets users migrate their playlists off Spotify

#167

Post by rbecker »

ceejayoz wrote: post #95
rbecker wrote: post #92

Earlier quoted context omitted.

> You can't subscribe to Spotify without part of that money going to Rogan. Can't you? Rogan's compensation isn't based on Spotify's total profits, and if you don't listen to him, you won't be contributing to his audience size either, and Spotify will be able to see that in their metrics. If tomorrow Spotify gains 100 million new users, that then never listen to a single Rogan episode, how would that increase Rogan's…

Are you genuinely unable to see the difference between the two revenue models? I'm really not all that interested in absurd hypotheticals. If I buy a Coke at my grocery store, Coke's getting some of that money. If I buy a Pepsi, Coke gets none of that. I can boycott specific companies while still buying groceries, and again, opting out of food is an issue. If Rogan were an optional premium paid add-on channel on Spot…

> If I buy a Coke at my grocery store, Coke's getting some of that money. If I buy a Pepsi, Coke gets none of that.

And if you subscribe to Spotify but don't listen to Rogan, Rogan also gets none of that. If you believe otherwise, please explain how.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#168

Post by tandr »

marketingPro wrote: post #18

Need this for Google play/youtube music. Worst case I use OCR/mechanical turks in the future because I took screenshots.

I have used https://soundiiz.com/ a month ago to transfer all my music lists from Google to Spotify (yeah, the irony...) after many years of having music subscription with them. I just cannot stand the quality drop (and build-for-cheap-tv normalization levels) of sound on Youtube Music.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#169

Post by inportb »

quattrofan wrote: post #166

Hilarious. You don't own shit with streaming, if you want to own buy mp3s or CDs and rip. You'll own it and it will sound vastly better especially if it's from a CD.

The discussion is about playlists, not about streaming vs ripping shit.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#170

Post by rdiddly »

falcolas wrote: post #124
sabellito wrote: post #45

Earlier quoted context omitted.

It's a little surprising to me that you'd expect better customer support from a service with >248 million[1] monthly active users. Having worked for/with departments like this, they have to heavily optimise for their response rate, and use as many macros to respond as possible, which's probably your case as I'd assume that many customers contacted them with the same question. By all means, always speak with your wall…

Scale should never be an excuse for poor customer service. Customer service is part and parcel of offering a service to customers. A failure to offer good customer service is a failure of your service, period.

Moreover, the obvious response when you see the poor company is in such distress from too many customers, is to do them a favor and stop being their darn pesky ol' service-wanting customer.
Post reply on HN