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FreeYourMusic lets users migrate their playlists off Spotify

freeyourmusic.com

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Re: FreeYourMusic lets users migrate their playlists off Spotify

#131

Post by gmadsen »

sabellito wrote: post #45
selykg wrote: post #34

I'm one of those speak with my wallet kind of people. So when I seen news of this yesterday I wrote into their support saying I was not pleased with it. Their response was some random canned response about how you can still export your data. I'm not a fan of lock in, and I'm even less thrilled about not actually responding to my actual questions and instead giving me some canned BS. I responded back telling them than…

It's a little surprising to me that you'd expect better customer support from a service with >248 million[1] monthly active users. Having worked for/with departments like this, they have to heavily optimise for their response rate, and use as many macros to respond as possible, which's probably your case as I'd assume that many customers contacted them with the same question. By all means, always speak with your wall…

I don't agree. All my questions to Western Digital are answered quickly and personally. Not that I am trying to promote them, but that is my most recent customer service experience.

As another example, 5 years ago, Amazon had excellent and prompt customer service, rivaled by pretty much no one. Although it has gotten worse recently.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#132

Post by tareqak »

blunte wrote: post #19

I haven't studied the fine print on this service, but I wonder about the (high?) value of knowing a person's music tastes in this level of detail. I have hundreds of playlists on spotify, and I bet you can state a lot of things about me by knowing what music I like.

Spotify has access to this information, so isn't that also a concern?

Re: FreeYourMusic lets users migrate their playlists off Spotify

#133

Post by tsomctl »

criddell wrote: post #20
DangerousPie wrote: post #12

I have been looking to move away from Spotify for a while now due to their lacklustre support for iOS devices. Is there a good comparison between Spotify, Apple Music and Amazon Prime Music somewhere, especially in terms of their coverage?

What's lackluster about Spotify on iOS? I use Spotify on my iPad, my Android phone, and my Windows desktop and they all work pretty well. > especially in terms of their coverage? If you are a typical user with typical tastes, they are all more or less the same. If there's something in particular you want - like lossless compression or being able to upload your own music or Grateful Dead concerts - mention it and peop…

Really annoying bug where it acts as a remote control for my laptop, setting the volume on my iPhone to max. Then, the next time I use headphones on my iPhone, my eardrums get blasted out.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#134

Post by srtjstjsj »

selykg wrote: post #34

I'm one of those speak with my wallet kind of people. So when I seen news of this yesterday I wrote into their support saying I was not pleased with it. Their response was some random canned response about how you can still export your data. I'm not a fan of lock in, and I'm even less thrilled about not actually responding to my actual questions and instead giving me some canned BS. I responded back telling them than…

I don't think the person (if any) played to run the support bot is nearly as emotionally invested as you are. Voting with your wallet means redirecting your funds, not trying to argue with bots.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#135

Post by srtjstjsj »

selykg wrote: post #63
sascha_sl wrote: post #50

Earlier quoted context omitted.

You shouldn't be surprised that support people are essentially human firewalls, and getting any sort of policy decision or assistance, especially technical, beyond their knowledge base is impossible. Even Apple support is at least an hour of talking with someone who'll read the knowledge base back to you before being escalated into "I did my homework now look at my syslog" territory.

I work in support, have for close to a decade. I take at least a little pride in being a personable worker who can read the situation and respond appropriately from the beginning. Acknowledging the problem and the concerns of the customer is at least the bare minimum and they didn't even do that.

Are you doing tier-1 support for a product that costs less than the support phone call? If not, you are not in the same category.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#136

Post by srtjstjsj »

the_only_law wrote: post #71
personlurking wrote: post #61

Earlier quoted context omitted.

And as always, on these types of calls, one should never take a "no" from someone who doesn't have the authority to say "yes". Of course, this has to be balanced with how much the question/problem at hand matters to you.

How do you even figure out who does and does not have the authority to say "yes" an an outsider though.

Ask to speak to their manager, or research executive support or track down corporate salaried employee's contact info online.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#138

Post by dawnerd »

I’m just waiting for an open source solution. All these closed source payment requires apps kinda scare me with the permissions they need - Like you just know they’re hacked together scripts that are likely storing and transmitting your tokens in plain text.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#139

Post by hello_asdf »

zoltar wrote: post #46

I think something like this still works with a client id, secret, and a playlist: TOKEN=$(curl --basic --user $ID:$SECRET -X POST -d grant_type=client_credentials https://accounts.spotify.com/api/token | jq -r .access_token) curl -H "Authorization: Bearer $TOKEN" https://api.spotify.com/v1/playlists/$PLAYLIST/tracks | tee playlist-$PLAYLIST.json | jq -rc '.items[].track | "\(.artists[0].name) -- \(.name)"' | sort

It works, but the tracks api is limited to 100 max results, so you have to call it multiple times with offset for larger playlists [1].

[1] https://developer.spotify.com/documentation/web-api/referenc...

Re: FreeYourMusic lets users migrate their playlists off Spotify

#140

Post by zimmund »

blunte wrote: post #19

I haven't studied the fine print on this service, but I wonder about the (high?) value of knowing a person's music tastes in this level of detail. I have hundreds of playlists on spotify, and I bet you can state a lot of things about me by knowing what music I like.

Last.fm allows you to track your whole listening history (and you can export it or play with their API). I agree it could be interesting to infer something valuable from what a person likes (musically), but I don't know if there's much to read between the lines other than "if user likes artist X probably will like artist Y". You may infer my location (from local artists listened), and from that paired with timestamps you could tell some of my habits (work, school, commuting). Personal taste can hint an age group and gender as well, but it wouldn't be precise at all. Perhaps mood? I don't see much value on that info, compared to what you can gather from navigation history, messages or other services.
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