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FreeYourMusic lets users migrate their playlists off Spotify

freeyourmusic.com

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Re: FreeYourMusic lets users migrate their playlists off Spotify

#61

Post by personlurking »

sascha_sl wrote: post #50
selykg wrote: post #34

I'm one of those speak with my wallet kind of people. So when I seen news of this yesterday I wrote into their support saying I was not pleased with it. Their response was some random canned response about how you can still export your data. I'm not a fan of lock in, and I'm even less thrilled about not actually responding to my actual questions and instead giving me some canned BS. I responded back telling them than…

You shouldn't be surprised that support people are essentially human firewalls, and getting any sort of policy decision or assistance, especially technical, beyond their knowledge base is impossible. Even Apple support is at least an hour of talking with someone who'll read the knowledge base back to you before being escalated into "I did my homework now look at my syslog" territory.

And as always, on these types of calls, one should never take a "no" from someone who doesn't have the authority to say "yes". Of course, this has to be balanced with how much the question/problem at hand matters to you.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#62

Post by ISL »

sabellito wrote: post #45
selykg wrote: post #34

I'm one of those speak with my wallet kind of people. So when I seen news of this yesterday I wrote into their support saying I was not pleased with it. Their response was some random canned response about how you can still export your data. I'm not a fan of lock in, and I'm even less thrilled about not actually responding to my actual questions and instead giving me some canned BS. I responded back telling them than…

It's a little surprising to me that you'd expect better customer support from a service with >248 million[1] monthly active users. Having worked for/with departments like this, they have to heavily optimise for their response rate, and use as many macros to respond as possible, which's probably your case as I'd assume that many customers contacted them with the same question. By all means, always speak with your wall…

Most of the time I initiate contact with Amazon customer service, I seem to get a custom response. When pushy, I have gotten excellent custom responses.

I expect Amazon does far more revenue/customer, though.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#63

Post by selykg »

sascha_sl wrote: post #50
selykg wrote: post #34

I'm one of those speak with my wallet kind of people. So when I seen news of this yesterday I wrote into their support saying I was not pleased with it. Their response was some random canned response about how you can still export your data. I'm not a fan of lock in, and I'm even less thrilled about not actually responding to my actual questions and instead giving me some canned BS. I responded back telling them than…

You shouldn't be surprised that support people are essentially human firewalls, and getting any sort of policy decision or assistance, especially technical, beyond their knowledge base is impossible. Even Apple support is at least an hour of talking with someone who'll read the knowledge base back to you before being escalated into "I did my homework now look at my syslog" territory.

I work in support, have for close to a decade.

I take at least a little pride in being a personable worker who can read the situation and respond appropriately from the beginning.

Acknowledging the problem and the concerns of the customer is at least the bare minimum and they didn't even do that.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#64

Post by Wowfunhappy »

sabellito wrote: post #45
selykg wrote: post #34

I'm one of those speak with my wallet kind of people. So when I seen news of this yesterday I wrote into their support saying I was not pleased with it. Their response was some random canned response about how you can still export your data. I'm not a fan of lock in, and I'm even less thrilled about not actually responding to my actual questions and instead giving me some canned BS. I responded back telling them than…

It's a little surprising to me that you'd expect better customer support from a service with >248 million[1] monthly active users. Having worked for/with departments like this, they have to heavily optimise for their response rate, and use as many macros to respond as possible, which's probably your case as I'd assume that many customers contacted them with the same question. By all means, always speak with your wall…

I don’t necessarily disagree that Spotify’s response was unsurprising, but is the number of Spotify users relevant? Logically, the number of support staff ought to scale with the number of customers. It’s not about size, it’s about where Spotify has decided to invest.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#65

Post by maeln »

adnanh wrote: post #48

Funny how they didn't vet the generated content: https://freeyourmusic.com/en/transfer-spotify-to-spotify

What do you mean ? Being able to transfer from one service to the same service is still practical. It allow you to transfer playlist from one account to the other.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#66

Post by vikramkr »

costcopizza wrote: post #10
loopdoend wrote: post #2

Perfect, I have been wanting to get off of Spotify ever since they teamed up with Joe Rogan.

Interesting. Do you apply this to all platforms? If a supermarket sells products that you like, alongside products you don't like, do you stop shopping there?

You sound like you've never heard of boycotting. Yes, that what you described is how boycotting works. It's a very common thing. It ranges from civil rights activists boycotting segregated buses to religious conservatives boycotting stores that sell birth control/plan B to people using lyft instead of uber because of all the issues at uber. One of my friends refused to buy milk from Oberweis, a dairy company in the Chicago area, because they discriminated against polish immigrants like his grandparents way back when, so his family had decided to boycott them forever. This is not some sort of new concept.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#68

Post by calvano915 »

ddorian43 wrote: post #44
calvano915 wrote: post #30

Earlier quoted context omitted.

Unfortunately the longer time passes, Rogan is pro and against and in between on everything. He's been much more receptive to right leaning perspectives and more critical to extreme left, but also much less critical to the extreme right and much less tolerant of left leaning. Its been incredibly disappointing that he has gotten so out of touch with the style and approach that gained him his podcast prestige.

Do you include the "trans" stuff here ?

Sure, though his position hasn't changed much on trans. I've always agreed with him that people who switch genders shouldn't be treated equally when it comes to contact sports like UFC. He's just been more distasteful about discussing it over time IMO.

If I had to sum up how Rogan has changed, he reminds me of many older men who just start to become aholes to everyone and everything, and believe that everything always deserves criticism while rarely deserving to be taken seriously. Though age is a factor, I think his FU money and success has completely gotten to his head.

I was a fan for years from about episode 50, but rarely listen/watch now. His exclusivity is not a factor keeping me subscribed if I consider leaving Spotify in the future.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#70

Post by selykg »

sabellito wrote: post #45
selykg wrote: post #34

I'm one of those speak with my wallet kind of people. So when I seen news of this yesterday I wrote into their support saying I was not pleased with it. Their response was some random canned response about how you can still export your data. I'm not a fan of lock in, and I'm even less thrilled about not actually responding to my actual questions and instead giving me some canned BS. I responded back telling them than…

It's a little surprising to me that you'd expect better customer support from a service with >248 million[1] monthly active users. Having worked for/with departments like this, they have to heavily optimise for their response rate, and use as many macros to respond as possible, which's probably your case as I'd assume that many customers contacted them with the same question. By all means, always speak with your wall…

Did I expect different than what I got? No, I didn't. I honestly expected exactly what I got.

Before I even emailed I had already made the decision to move, but I figured I should at least give them the opportunity to respond, and at the very minimum on my part give them feedback as to why I'm leaving.

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