Live data from Hacker News

A Customer Acquisition Playbook for Consumer Startups

firstround.com

21–30 of 32 posts

Re: A Customer Acquisition Playbook for Consumer Startups

#21

Earlier quoted context omitted.

Can you be more concrete? This all sounds good on an abstract level, but that's where it stops. 1) What approach did you take to "truly understand" your target segment (there are 100s of them) 2) How were you able to reach them to "very little cost" due to "really understanding them"? I really like the abstract idea of "understanding your target segment so well that you're able to detect where they are", but seen no…

You may be over complicating things. Or maybe I'm oversimplifying. For us, it's pretty simple to talk about our product because we're helping improve sleep. It's such a common problem in today's society, and the existing "solutions", focus on comfort, other physiological changes (cool pads, weighted blankets), ear plugs, eye masks, etc etc. We're using neuro-feedback to alter your sleep state. It's pretty magical. If…

Hey, sorry I wasn't clear. I meant 100s of approaches for extracting that knowledge (using questions from "The Mom Test" and so on).

You've mentioned asking people about their sleep, what they do about it, what did they try.

Have you tried something like:

a) Asking: What are the last 10 places on the web (related to improving your sleep) that you visited?

Another way to formulate the question:

"What sleep-related sites/communities/etc. did you visit over the past 10 days?"

b) This is just my idea, but wanted to hear your opinion: Give them a gamified experience (top 100 resources on the web for improving your sleep), but before they see each "section" (1 section=1 acquisition channel, like a FB group, subreddit, etc), they need to shortly type the answer to "What [section] (related to sleep) have you visited?". Can be a simple quiz-like experience using a input box.

Curious to hear your thoughts.

Re: A Customer Acquisition Playbook for Consumer Startups

#22

I've spent the last 2 years researching what acquisition channels work consistently for founders [1] by reading over 500 founder interviews. I PURPOSELY avoid unicorn/"big corp" case studies/interviews (like the ones mentioned in the article) because of 2 main reasons: 1) They are almost useless to new founders. These companies were in their "early days" 6-10 years ago, back when MySpace was still a thing. Although y…

Thank you Darko for the research and I understand I should not complain about something I am getting for free, but I was rubbed the wrong way with the way you chose to distribute this—I was first asked for an email id, then sent an email with another link (I was expecting a PDF in the mail or at least a link to the content), this link then went to a page from where I could get another download link for the content, w…

> I understand I should not complain about something I am getting for free

It should be completely fair to complain, since it’s only free in terms of money, but you paid by giving up personal information (your email). A 1.5 page PDF might not be worth that price.

Re: A Customer Acquisition Playbook for Consumer Startups

#23

I've spent the last 2 years researching what acquisition channels work consistently for founders [1] by reading over 500 founder interviews. I PURPOSELY avoid unicorn/"big corp" case studies/interviews (like the ones mentioned in the article) because of 2 main reasons: 1) They are almost useless to new founders. These companies were in their "early days" 6-10 years ago, back when MySpace was still a thing. Although y…

Thank you Darko for the research and I understand I should not complain about something I am getting for free, but I was rubbed the wrong way with the way you chose to distribute this—I was first asked for an email id, then sent an email with another link (I was expecting a PDF in the mail or at least a link to the content), this link then went to a page from where I could get another download link for the content, w…

You are being too nice. Let's call a spade a spade: justiceforsaas is the sh*tty marketer we all hate. Deceptive, collects info for his personal gain and you get nothing in return. I flagged his comment.

Re: A Customer Acquisition Playbook for Consumer Startups

#24
post #23

Earlier quoted context omitted.

Thank you Darko for the research and I understand I should not complain about something I am getting for free, but I was rubbed the wrong way with the way you chose to distribute this—I was first asked for an email id, then sent an email with another link (I was expecting a PDF in the mail or at least a link to the content), this link then went to a page from where I could get another download link for the content, w…

You are being too nice. Let's call a spade a spade: justiceforsaas is the sh*tty marketer we all hate. Deceptive, collects info for his personal gain and you get nothing in return. I flagged his comment.

You're being a shitty person. Guy is just asking for email in an exchange of something, he's not forcing you to do anything.

Re: A Customer Acquisition Playbook for Consumer Startups

#25
post #23

Earlier quoted context omitted.

Thank you Darko for the research and I understand I should not complain about something I am getting for free, but I was rubbed the wrong way with the way you chose to distribute this—I was first asked for an email id, then sent an email with another link (I was expecting a PDF in the mail or at least a link to the content), this link then went to a page from where I could get another download link for the content, w…

You are being too nice. Let's call a spade a spade: justiceforsaas is the sh*tty marketer we all hate. Deceptive, collects info for his personal gain and you get nothing in return. I flagged his comment.

Wow, just wow. I flagged your comment for a personal attack. I actually got around 7 people in the past 24 hours reply and say thanks, so at least add "I think" in front of your accusations.

Anyway, I don't plan to get down to your level.

Re: A Customer Acquisition Playbook for Consumer Startups

#26
post #23

Earlier quoted context omitted.

Thank you Darko for the research and I understand I should not complain about something I am getting for free, but I was rubbed the wrong way with the way you chose to distribute this—I was first asked for an email id, then sent an email with another link (I was expecting a PDF in the mail or at least a link to the content), this link then went to a page from where I could get another download link for the content, w…

You are being too nice. Let's call a spade a spade: justiceforsaas is the sh*tty marketer we all hate. Deceptive, collects info for his personal gain and you get nothing in return. I flagged his comment.

It seems like you're being sty by calling someone sty.

Re: A Customer Acquisition Playbook for Consumer Startups

#27
post #22

Earlier quoted context omitted.

Thank you Darko for the research and I understand I should not complain about something I am getting for free, but I was rubbed the wrong way with the way you chose to distribute this—I was first asked for an email id, then sent an email with another link (I was expecting a PDF in the mail or at least a link to the content), this link then went to a page from where I could get another download link for the content, w…

> I understand I should not complain about something I am getting for free It should be completely fair to complain, since it’s only free in terms of money, but you paid by giving up personal information (your email). A 1.5 page PDF might not be worth that price.

I honestly didn't expect people to actually analyze the report. Was caught unprepared and working on a more comprehensive version.

Re: A Customer Acquisition Playbook for Consumer Startups

#28
post #23

Earlier quoted context omitted.

Thank you Darko for the research and I understand I should not complain about something I am getting for free, but I was rubbed the wrong way with the way you chose to distribute this—I was first asked for an email id, then sent an email with another link (I was expecting a PDF in the mail or at least a link to the content), this link then went to a page from where I could get another download link for the content, w…

You are being too nice. Let's call a spade a spade: justiceforsaas is the sh*tty marketer we all hate. Deceptive, collects info for his personal gain and you get nothing in return. I flagged his comment.

I actually liked the report. No need to be disrespectful towards justiceforsaas.

Re: A Customer Acquisition Playbook for Consumer Startups

#29

Earlier quoted context omitted.

While your reasoning might be true for your (1) case, in (2) ... "a violinist who spent 1 year learning how to play" absolutely will not be able to teach you vs someone who spent 10 years. It takes about 2 years to sound not like a dying cat on the violin (you can ask anyone), and about 3-5 years to sound "ok". Vibrato itself take about 5-6 years to develop. Intonation (whether you are playing the right note) takes a…

The curse of knowledge problem remains for the expert, though. A long learning curve just means you need to be clear what the 1-year student can teach you. Namely they will be better specifically at helping someone get from year zero to year one in their learning. Perhaps a safer way to accomplish this is techniques like "peer learning", where students are put in groups and the ones who are ahead (i.e. they understoo…

[deleted]

Re: A Customer Acquisition Playbook for Consumer Startups

#30

Earlier quoted context omitted.

Thank you Darko for the research and I understand I should not complain about something I am getting for free, but I was rubbed the wrong way with the way you chose to distribute this—I was first asked for an email id, then sent an email with another link (I was expecting a PDF in the mail or at least a link to the content), this link then went to a page from where I could get another download link for the content, w…

Hey man, I just included the link so people can see I'm not BSing and that I really spent a lot of time doing research into this. I didn't expect people to sign up & analyze my report. I'll release an enhanced report tomorrow or so and update everyone who signed up. If you want just reply to the email where I sent the PDF and I'll send you the enhanced version. This research is more oriented towards founders who are…

Maybe just be upfront on the number of pages in the report and what you will get later?
Post reply on HN