> Now many stores have intelligent inventory tracking that requires little to no work from employees.
> Why isn't the benefit of that efficiency passed on to those employees who are now more efficient?
It is, though, right?
It is passed on to the employees who were responsible for the efficiency gains. Those employees who built those innovations — could be employees of retailer, or employees of the companies, say tech companies, for whom the retailer is a customer.
I think the parent commenter’s point is still valid that:
>>Someone stocking shelves in 2020 is about productive as someone stocking shelves in 1968.
I would phrase it slightly differently: “the skill of stocking shelves in 2020 has been as efficient as it has been in 1968”. It’s the skill of creating innovations in inventory tracking , better statistical modeling and predictions/estimates, and probably the advent of tracking all this in digital systems that has multiplied the efficiency at the macro level.
Employees who are stocking shelves have not been able to participate in those contributions.