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Users may be unable to connect or experiencing degraded performance

status.slack.com

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Re: Users may be unable to connect or experiencing degraded performance

#191

Slack has been a nightmare since the start of August - my assumption is they just can’t handle the increased level of data going through their servers with the increase in video they will now be handling

A heavy user for the last 2 years, and I have not noticed any problems until today.

EDIT: problems == sustained issues. Yes, there are occasional blips.

Re: Users may be unable to connect or experiencing degraded performance

#193

The current thread title "Users may be unable to connect or experiencing degraded performance" seems like it could be used to just sum up 2020. Edit: Not just for slack, but 2020 in general

At the risk of sounding like Neil DeGrasse Tyson, I find it funny how pretty much all of us on this planet is blaming things on 2020 year where it is just an arbitrary slice of time we've created. People need something to fall back on and console themselves.

Edit: Folks, I was kind of half joking and making fun of NDT. And we're discussing the definition of "Arbitary" and harvesting seasons. Lighten up people.

Re: Users may be unable to connect or experiencing degraded performance

#194
post #139

Earlier quoted context omitted.

> slacks operational transform or CRDT implementation or whatever they use to get edited messages to converge I'm pretty sure they have none of that, considering you can only edit your own messages. So what's likely happening is that two quick edits are reaching the server at the same time and overriding each other.

I could be wrong but i'm relatively sure that I reach message states that do not directly correspond to anything i typed into the editor -- which i wouldn't expect if the edited state was always sent in full rather than as a delta on a previous message state. I suppose it's possible that the corruption happens on the client side tho -- 1. initiate edit action and get editable view of snapshot of text 2. server acks s…

This is just super unlikely as you describe it. There's no reason for deltas and fancy mechanisms when you can only edit your own messages. It would be a waste of resources to do it like this for short messages.

Re: Users may be unable to connect or experiencing degraded performance

#195

You'll get more downtime hosting your own chat server. But you can also fix it immediately when something breaks.

> But you can also fix it immediately when something breaks.

Assuming that a random company will pay to have engineering/ops staff on-call 24x7 who all have enough knowledge about their internal chat system.

Re: Users may be unable to connect or experiencing degraded performance

#196
Recent intermittent issue asked me if I would like to log the restart of the application. Selecting yes provides a host of interesting configurations and logs.

Some interesting logs most people can understand:

  [REDACTED] info: [OPPORTUNISTIC_RELOADS] User has been blurred for 1200000 ms, evaluating whether or not we should reload opportunistically 
  [REDACTED] info: [OPPORTUNISTIC_RELOADS] Client is still visible to the user even though it is not focused, will avoid updating

Re: Users may be unable to connect or experiencing degraded performance

#197
post #191

Slack has been a nightmare since the start of August - my assumption is they just can’t handle the increased level of data going through their servers with the increase in video they will now be handling

A heavy user for the last 2 years, and I have not noticed any problems until today. EDIT: problems == sustained issues. Yes, there are occasional blips.

The occasional blips have been driving me mad. Every day is one of: - video connects but no voice - voice connects but no video - calls unanswerable - screen sharing grinds my laptop to a standstill - messages don’t send but don’t tell me for like 5 minutes - messages don’t come in and then a barrage all at once

The screen sharing one is so bad I have to send zoom links out if I think I’m going to screen share in a call

Re: Users may be unable to connect or experiencing degraded performance

#198

Earlier quoted context omitted.

If you're question is it a viable alternative to Slack for business purposes, the answer is no. And it's not bc of anything related to the application itself but because of the insane TOS. > By uploading, distributing, transmitting or otherwise using Your Content with the Service, you grant to us a perpetual, nonexclusive, transferable, royalty-free, sublicensable, and worldwide license to use, host, reproduce, modif…

Are these licenses actually enforceable? Those absolutely seem like overreach in terms of what someone would consider reasonable from a user perspective.

Regardless, I doubt any business wants to get in a position where their existence depends on a judge evaluating the license with their chat software.

Re: Users may be unable to connect or experiencing degraded performance

#200

You'll get more downtime hosting your own chat server. But you can also fix it immediately when something breaks.

if this slack outage lasts 6 hours, it's far less time then someone would spend futzing around with their own chat server

that includes deployments, updates, security audits, etc.

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