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Amazon turned off customer’s Kindle account, blocking her from her books (2012)

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Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#201

It's really time for laws which forbid companies to terminate accounts and access to them if they met certain conditions like licencing digital properties. Sure, they can restrict them all they want, as long as a fair stance prevails und people are not ripped of their goods. This strong difference in powers between companies and customers in the digital realm becomes more and more a serious problem. When people are s…

People need to talk with their wallet to get the message across. There is nothing stopping people from buying a 'dumb' e-reader with internal storage where you load epub/pdf/rtf/txt files that you actually own or borrow from a library.

I don't think it's reasonable to expect the market to fix this through customer boycotts. Customers just don't have the time or technical knowledge to understand the issues, and I don't think it's reasonable to expect them to.

In cases like this where there's a huge imbalance in power and technical knowledge between suppliers and users, I think it's perfectly reasonable for the government to legislate on the behalf of it's constituents to protect their interests.

I think at this point it's been clearly demonstrated that DRM is simply not necessary to protect functioning markets in digital goods. Apple showed this with iTunes, arguing forcefully for DRM free music downloads. I'm a gamer and there's a very vibrant and successful market in DRM free PDFs in the tabletop gaming industry. I'm no extremist, I don't object to all DRM in every case, but I think arbitrary lockouts like this are clearly wrong, and a right to DRM free copies of material you have bought if a service expires or closes is perfectly fair.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#202

It's really time for laws which forbid companies to terminate accounts and access to them if they met certain conditions like licencing digital properties. Sure, they can restrict them all they want, as long as a fair stance prevails und people are not ripped of their goods. This strong difference in powers between companies and customers in the digital realm becomes more and more a serious problem. When people are s…

People need to talk with their wallet to get the message across. There is nothing stopping people from buying a 'dumb' e-reader with internal storage where you load epub/pdf/rtf/txt files that you actually own or borrow from a library.

I don't think asking people to figure out how to manage files is a reasonable request. There's a growing number of people whose computer is a phone or tablet.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#203
post #47
post #38

It's always a bit alienating to me when people suddenly wake up with their stuff taken away and are all like "how could this happen to me? why did noone warn me about this? how could amazon _do this to me_?" and then go off on their ways and "buy" the next movie from them (in addition to the amazon prime membership they already pay for that for some reason only includes the 480p version of the movie). It's not like t…

> I buy all my books directly from the publisher, drm-free Most publishers don't do that. Why do you think Amazon has DRM? It's not because they enjoy running DRM schemes, they were among the first to sell straight MP3s even. It's because most publishers love DRM. See also the lawsuit against Internet Archive at the first whiff of creaks in the DRM dam.

> It's not because they enjoy running DRM schemes

They sure do enjoy the lock-in that results from publishers demanding DRM.

Books feel like they are in a special class of digital good and I think most people would support legislation ending the use of permanent, proprietary digital locks on books.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#204

It's really time for laws which forbid companies to terminate accounts and access to them if they met certain conditions like licencing digital properties. Sure, they can restrict them all they want, as long as a fair stance prevails und people are not ripped of their goods. This strong difference in powers between companies and customers in the digital realm becomes more and more a serious problem. When people are s…

It probably mostly died down because the battle really was elsewhere than in Europe. The EU does try to regulate American tech companies though; how successfully, that's up for debate.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#205

It's really time for laws which forbid companies to terminate accounts and access to them if they met certain conditions like licencing digital properties. Sure, they can restrict them all they want, as long as a fair stance prevails und people are not ripped of their goods. This strong difference in powers between companies and customers in the digital realm becomes more and more a serious problem. When people are s…

This is why I like places like Humble Bundle, you literally get a download link with PDFs (as well as other formats). It encourages piracy of course, but then again the moment somebody else could view your content on a device you don't control - it was already copy-able.

If the ebook publishers were motivated to, they would encode unique properties into the text of each download that uniquely identifies the transaction. Then if you find copies online you know who to chase.

The point is, give me my copy of the file, I don't want to be locked into your system.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#206
post #26

Earlier quoted context omitted.

> if open-source tools are effectively blocked on the major platforms. Come on, how can you have such a grim outlook? Nobody will “effectively block” open source tools. Consoles can afford to. Phones are being challenged. Everyone else won’t.

Windows on ARM only allows you to install Microsoft Store apps. Everyone claims ARM is the future but all I see is a proprietary prison.

The moment a platform becomes for “general purpose computing” they will be forced to open up. Especially Windows won’t be allowed to be a closed platform given its dominance. Even then, there will always be Linux.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#207

Earlier quoted context omitted.

People need to talk with their wallet to get the message across. There is nothing stopping people from buying a 'dumb' e-reader with internal storage where you load epub/pdf/rtf/txt files that you actually own or borrow from a library.

I don't think asking people to figure out how to manage files is a reasonable request. There's a growing number of people whose computer is a phone or tablet.

A little learning won't kill anyone. Not so long ago, managing files was a fundamental step in using a computer. It still is for the overwhelming number of office workers.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#208

It's really time for laws which forbid companies to terminate accounts and access to them if they met certain conditions like licencing digital properties. Sure, they can restrict them all they want, as long as a fair stance prevails und people are not ripped of their goods. This strong difference in powers between companies and customers in the digital realm becomes more and more a serious problem. When people are s…

>There was a time in Europe when a strong movement for digital rights existed, but to bad it somehow died down.

Did it? https://en.wikipedia.org/wiki/Pirate_Party

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#209
post #207

Earlier quoted context omitted.

I don't think asking people to figure out how to manage files is a reasonable request. There's a growing number of people whose computer is a phone or tablet.

A little learning won't kill anyone. Not so long ago, managing files was a fundamental step in using a computer. It still is for the overwhelming number of office workers.

It won't kill anyone, but it shouldn't be necessary to buy a computer to manage your books. Like I said, a lot of people don't have a computer anymore.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#210

It's really time for laws which forbid companies to terminate accounts and access to them if they met certain conditions like licencing digital properties. Sure, they can restrict them all they want, as long as a fair stance prevails und people are not ripped of their goods. This strong difference in powers between companies and customers in the digital realm becomes more and more a serious problem. When people are s…

What they need is a legally required termination procedure, so when the company shuts down, or if business with a user is terminated, it MUST supply the user with accessible digital goods equivalent to their library, or else the company is liable for goods not delivered.

That's on the right track, but it's not very helpful if the company is shutting down and out of money anyway.
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