Live data from Hacker News

Amazon turned off customer’s Kindle account, blocking her from her books (2012)

nbcnews.com

81–90 of 250 posts

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#81
post #48
post #38

It's always a bit alienating to me when people suddenly wake up with their stuff taken away and are all like "how could this happen to me? why did noone warn me about this? how could amazon _do this to me_?" and then go off on their ways and "buy" the next movie from them (in addition to the amazon prime membership they already pay for that for some reason only includes the 480p version of the movie). It's not like t…

> It's not like they haven't been warned that this would happen. Not only have they not been warned, services like Audible and Kindle are actively marketed to hide that possibility. If they really wanted people to understand that these purchases can be revoked at any time, they'd stop using words like "own", "buy", and "my library". It's fine to hold consumers responsible, but only if companies are transparent. "Buy"…

Pretty sure the fact that they use words like "own", "buy" and "my library" everywhere except the fine print could be used against them in court to argue that they really did "sell" a book and you indeed "own" it, despite what they put in some fine-print.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#82
post #13

Earlier quoted context omitted.

Yes, but with Kindle at least you can strip the DRM of your eBooks. There's a Calibre plugin[1] that does it. If you really care about ebooks that you purchase, I highly recommend installing this plugin. It automatically strips DRM off books you download and open with Calibre. And keep a back-up of the (DRM-free) books somewhere that's not Amazon / a cloud. Because a cloud is simply a computer that you do not own . […

The last time I tried actually doing this, it was a huge pain in the ass: https://www.sonyaellenmann.com/2018/09/back-up-kindle-files-...

I have a Kindle; it took me about five minutes to follow the instructions once, and it was automatic after that.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#83

Earlier quoted context omitted.

I'd also be fine with the T&C's saying "For any reason, we can terminate the services we provide to you, and we will refund any money's paid with interest". That way, the company can decide to keep the evidence to themselves and not need to go to court, but must forgo all revenue from your account.

All money and interest is not enough. If sign a contract that you will provide me a service and you back out of it midway, I'm usually worse off than if you had declined the engagement in advance. For example, if I contract you to build me a house, it takes six months, and three months in you decide to back out and pay me back with interest, I still have half a house I need to demolish or else I have to find someone…

This doesn't transfer well into this example though. You could argue that if you lose a library of 100+ books you also lose information on what those books even where, but a better solution for that would be to just demand some machine-generated list of what you had so you can buy them again somewhere else.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#85
post #2

Indeed, and this is why I still buy paper books, DVDs and CDs (and vinyl, when the mood strikes). Heck, I suspect that in the not-too-distant future, old software licenses and media will be valuable, perhaps extremely so if open-source tools are effectively blocked on the major platforms.

I don't see the interest in buying DVDs. Books and Music are two medium one is likely to revisit. Movies/Drama on the other hand? Once it is viewed, are they really that many people that will try to view it again? Do they get the same thrill as for a very good story/music piece?

This is very subjective, I have rewatched far more DVDs than I have reread books; seems to me that rewatching a good story in movie form isn't much different to rereading a good story in book form? (Typically with less time commitment & effort/imagination required)

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#86
Generally on electronic platforms you buy a right to consume the content but you do not own the content. This is different from physical media where you can touch the content. Also with physical media you don’t own the content but it cannot be so easily removed.

Movies can for example be taken away from digital purchases if the agreement between the movie studio and the content delivery platform ends.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#88
post #38

It's always a bit alienating to me when people suddenly wake up with their stuff taken away and are all like "how could this happen to me? why did noone warn me about this? how could amazon _do this to me_?" and then go off on their ways and "buy" the next movie from them (in addition to the amazon prime membership they already pay for that for some reason only includes the 480p version of the movie). It's not like t…

I stopped buying music on amazon the day their stupid website told me my browser is too dumb to download the MP3 files and I should get chrome instead (using an up to date vivaldi, based on chromium, at most a month or so behind chrome in its feature-set). It's their right to try ripping me off, but it's disgusting that they don't communicate this. You click "buy now", but somewhere in the small print it says "oh but…

I noticed that they disabled downloading on mobile as well, when I open a link from amazon to download the music I just bought they told me to download their stupid app and and export from that to my filesystem. After setting it up there was no option to export, so I forced the desktop site with firefox and could download after clicking through two dialouges that tried to convince me that downloading is _really_ not what I want to do. Never bought any media on amazon again after that.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#89
post #64
post #2

Indeed, and this is why I still buy paper books, DVDs and CDs (and vinyl, when the mood strikes). Heck, I suspect that in the not-too-distant future, old software licenses and media will be valuable, perhaps extremely so if open-source tools are effectively blocked on the major platforms.

My 2013 1Password license ($19.99) proved to be a valuable investment. Unfortunately I'll have to migrate to their subscription sooner or later, I already don't have access to their Safari extension.

Last time I checked they also had their regular license available in the website buried somewhere.

Re: Amazon turned off customer’s Kindle account, blocking her from her books (2012)

#90
post #65
post #57

Earlier quoted context omitted.

I don't think victim-blaming is a great way to educate people on the existence and dangers of DRM. Convenience might even be worth it to some people, but I think it's more often a problem of ignorance. Any TV ad for a Kindle is going to focus on the broad selection and ease of use. Telling those people about the DRM isn't participating in the same conversation that sold them the device.

On the other hand, I dont think victim-blaming is an excuse for rampant and continuous ignorance either. At some point, after getting abused again and again, users are to blame. All this shouldn't suprise any of them, it's in the ToS after all. Some users read the ToS and made an educated choice, some didn't read them and decided to not participate in any business with a company that obfuscates its goals in a 50-page…

You cannot avoid the TOS. They are all designed to protect the seller not the buyer. On top of that, you -as a single consumer- has no choice to select parts of the TOS. It's a unilateral-contract by definition.
Post reply on HN