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Someone has stolen my Instagram account

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121–130 of 351 posts

Re: Someone has stolen my Instagram account

#121
post #52

Please upvote this story — if it gets enough attention, someone at FB or IG might act.

Dont. This is HN not a support attention army.

Sometimes the HN support attention army is the only way to draw attention to issues that should be addressed anyways.

Re: Someone has stolen my Instagram account

#122
I'm thinking even with 2fa there can be a way of ask for support to reset your password, that's probably what happened

Because OF COURSE people set 2fa without getting the recovery codes or using sms (why is that even an option I don't get it)

Edit: some ideas here from a phishing expert https://twitter.com/RachelTobac/status/1310264189861019649

Re: Someone has stolen my Instagram account

#123
post #73

The arbitrariness with which these companies rule over our digital lives infuriates me more from month to month. We do our best to fight dictators in the physical world but somehow accept them in the digital realm.

I've often pondered this. Might be going out on a limb here but tech workers aren't typically the sorts of people espousing the tenets of Fascism. Why is it that the companies they work for invariably end up leaning that way? I don't believe this is something inherent in Capitalism either. If I had an issue with any other kind of business the experience would be vastly different.

In most other industries there is actual competition so companies benefit by providing exceptional customer service. Due to the winner takes all network effects of social media platforms they can get away with treating individuals poorly since there are not real alternatives. If Instagram was separated from Facebook then both would have an incentive to improve.

Re: Someone has stolen my Instagram account

#124

Earlier quoted context omitted.

I don't think the "theft" of the username would break any kind of law, as this was a company decision (since it done by an employee) and the username was never your property anyway. I'm assuming that employee definitely violated some internal policies, but nothing from a legal point of view. The only recourse I can see from a legal point of view is that they seem to have handed over the entire account (as the followe…

There is absolutely a legal theory, and that is fraud. If you claim to be someone you are not, and someone relies on your false claim to their detriment, you are liable.

My point was whether Facebook itself committed a crime and whether the account holder had any recourse against Facebook. To me it doesn't look like it - the username remains the property of FB and they are free to do anything they want with it.

Re: Someone has stolen my Instagram account

#125
post #21
post #7

There's no evidence to back the user's claims. This sounds like "Hey my dad works at Xbox and will ban you". There are other ways to compromise an Instagram account, like sim swapping ( https://krebsonsecurity.com/2018/05/t-mobile-employee-made-u... )

If that was the case why would FB be marking the issue as resolved?

Because the process for that is automated. It sends you an email to see if you own the account and then asks people on your friends list to verify.

That's how it works on Facebook.

So if you have full control, you will pass these tests.

Re: Someone has stolen my Instagram account

#126
post #113
post #98

Earlier quoted context omitted.

I live with a FB employee. Most of my close friends are FB employees. I've literally never heard this.

Well, thank God for that, because with that kind of authoritative observation we can close the books on this one permanently. Dodged a bullet there, didn’t we? Pitchforks down, everyone, ‘mrits has this one in hand. This is an extremely well-known phenomenon. This is the third time I’ve heard of it happening to an OG. It’s pretty common knowledge that the right teams inside Instagram look the other way; what’s a user…

It's not an extremely well known phenomenon at all. Asserting things while being overly emotional and aggressive isn't evidence.

So: Citation needed.

Re: Someone has stolen my Instagram account

#127

The arbitrariness with which these companies rule over our digital lives infuriates me more from month to month. We do our best to fight dictators in the physical world but somehow accept them in the digital realm.

While they do have power over users on their platform, they're voluntary applications that people choose to give control to for convenience and publicity. Unlike credit bureaus who actually ruin peoples' lives with their carelessness and you can't even opt out, social media apps are purely opt-in, and you don't get your wages garnished or bank accounts emptied or lose your ability to drive because of them. And while…

>While they do have power over users on their platform, they're voluntary applications that people choose to give control to for convenience and publicity.

It's true a username isn't property, but there are some instances where merely conferring a certain status has such an enormous impact on people's lives that there are certain legal protections around it. Your job, for example.

One could argue that digital identity codes like domains and social media usernames have become similarly important. Entire businesses, extremely profitable ones sometimes, can be tied to a single username.

Re: Someone has stolen my Instagram account

#129
post #37
post #21

Earlier quoted context omitted.

If that was the case why would FB be marking the issue as resolved?

I don't know, but it sounds like the issue was resolved (correctly or incorrectly) the first time, so the user started filing a ton of issues, which were automatically marked as duplicate. Now he's spamming the white hat security form ( https://twitter.com/dannyjhall/status/1310231761444581385 ), which is not likely to get him a response.

“Spamming?” If repeated complaints about an issue the company won’t resolve is what we call spam now, I’m speechless.

Re: Someone has stolen my Instagram account

#130

I work at FB and I assure you if an FB employee is involved they'll be fired right away and there'll be a lot records so they cannot escape.

I can understand why someone would need a throwaway to criticise their employer; using one to praise them is a little odd, however.
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