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People expect technology to suck because it sucks

tonsky.me

321–330 of 437 posts

Re: People expect technology to suck because it sucks

#321
post #95
post #83

I have worked for software companies for over 25 years, mostly on teams building software, and I hate software. I find bugs in every software I use (my freaking microwave oven control panel!). In addition to questionable quality, software is often downright hostile (lose all the data you typed into a web form if you accidentally backspace while not in a text field, because it navigates off the page). Ironically softw…

Doesn’t reality suck the same ? My gas car stinks, destroys the planet, needs yearly maintenance, crashes in everything the second I stop paying attention. My house decays days after day. Floors need constant cleaning, wall have holes from small impacts, paint contains inedible fragments and disperse nocive gas. Bees are building nests on my balcony and it’s definitely not what it was built for, nor where they should…

software doesn't decay, it just sucks even if you preserve it

Re: People expect technology to suck because it sucks

#322
post #124

Earlier quoted context omitted.

I hear you, but feel like we are biased by what we accepted as normal in our formative years, and that filter doesn’t apply on what we are discovering now that we’re grown up professionals. For instance books have been with us for centuries, and honestly most of them suck. Paper pages are thin and sometimes cut your finger (how many times did you get cut by an ebook ?), most are weak to liquids yet our world is fille…

We’ve also had centuries to improve the technology of books and I think that makes a difference. Although the weaknesses you cite seem like problems in search of a solution. No one ever expected books to have variable font size ... why would they? Lastly let’s recall the book five hundred years ago is dramatically different from the book of today. For example your point about liquids is now in many ways resolved by t…

On book font size, there actually is a market solution for the issue: if enough sales are expected the same book (same content) will be sold in different formats, pocket size, deluxe paperback, standard edition etc.

Same for translations, with even books with dual languages side by side.

I find fascinating how the arrival of ebook readers made us rethink how we relate to books, and a lot of annoyances got surfaced only now because there was no comparison point before. My favorite is how you cannot ignore the length of a book while reading it: you can’t pretend not realizing there’s only a dozen pages left and the story must come to an end.

Re: People expect technology to suck because it sucks

#323
The list of all annoyances in one day is an eye opener. I should try that just to see what I have been putting up with.

One of the main ones I have is using macOS. My work MacBook pro (an expensive piece of equipment!) will just randomly have scratchy audio. There's absolutely nothing I've found that will make it go away, even restarting the core audio service appears to do nothing. But, leave it for an hour and try playing audio again... and the problem fixes itself. Rebooting fixes it, but you just know it'll be back, so you learn to live with it, or use headphones if you absolutely must have audio for a meeting.

Another thing that's sort of in the same domain is websites being more user hostile. Popups, intrusive ads, auto-play videos, and so on. I'm at the stage where if I get too many of these I have to just close the app or web page and give up on the article I'm trying to read.

Re: People expect technology to suck because it sucks

#324
post #95
post #83

I have worked for software companies for over 25 years, mostly on teams building software, and I hate software. I find bugs in every software I use (my freaking microwave oven control panel!). In addition to questionable quality, software is often downright hostile (lose all the data you typed into a web form if you accidentally backspace while not in a text field, because it navigates off the page). Ironically softw…

Doesn’t reality suck the same ? My gas car stinks, destroys the planet, needs yearly maintenance, crashes in everything the second I stop paying attention. My house decays days after day. Floors need constant cleaning, wall have holes from small impacts, paint contains inedible fragments and disperse nocive gas. Bees are building nests on my balcony and it’s definitely not what it was built for, nor where they should…

Not the same, we expect the problems you mention. There are just some laws of nature that we get used to dealing with. Tech has the tendency to produce random problems. The one we have all dealt with is, everything was working fine and then suddenly stopped. You call tech support and after an hour of troubleshooting it with them we get, the, "We've never seen this before. It must be caused by one of your other SUCKEE tech toys." Ahhhhhhhhhh...

Re: People expect technology to suck because it sucks

#325
post #20

As soon as I clicked on this, I recognized the author's signature yellow background and font from their previous post about buying a new monitor (which I also found at the top of HN) https://tonsky.me/blog/monitors/ I enjoyed both posts. Great titles, well written, serious but witty. Props to the author; I'll be subscribing for more.

[deleted]

Re: People expect technology to suck because it sucks

#326
post #83

I have worked for software companies for over 25 years, mostly on teams building software, and I hate software. I find bugs in every software I use (my freaking microwave oven control panel!). In addition to questionable quality, software is often downright hostile (lose all the data you typed into a web form if you accidentally backspace while not in a text field, because it navigates off the page). Ironically softw…

> I don’t know what has to happen for people to stop tolerating software as it is. Deaths, a lot of deaths. Software Engineering needs a PE type licensure and a union. We need a way to stand together to advocate for better working conditions, practices, and tools.

I completely agree. But I fear that if this happens then the companies will look for ways to produce software with less friction compared to the now-stricter software development practice in general. And it would be "let's hire Indians for peanuts" all over again.

Really not sure what's the way out of this corner that we've all collectively painted ourselves into.

Re: People expect technology to suck because it sucks

#327
post #83

I have worked for software companies for over 25 years, mostly on teams building software, and I hate software. I find bugs in every software I use (my freaking microwave oven control panel!). In addition to questionable quality, software is often downright hostile (lose all the data you typed into a web form if you accidentally backspace while not in a text field, because it navigates off the page). Ironically softw…

I prefer open-source tools because I know where the agency for pain lies: myself. With modern Rust and Go tooling you can download an application's source code, modify it, and compile it painlessly in half an hour. So why do I tolerate bugs in software like that? Because I know I can fix them. And I also know I won't always. Small gods have handed me tools to remake the world as I would see fit and I do not use them.…

> "my work is what I want to do which tool can I use instead"

I can't wrap my head around this, could you explain further?

Re: People expect technology to suck because it sucks

#328
Yes, it sucks but it's the very nature that lets tech be so flexible that gives us the bad tech experience. The things in our lives that are are very stable are the ones that do one thing and they do it very well. They do one thing and we know how to use them.

Tech, software, is so versatile that it's hard to know when to stop adding new functions and every time a new function is added we add unintended consequences.

We can start with the IC's in our gadgets. Some contain billions of different parts. It's a miracle that they even work. Add other components and software and we can see why tech sucks. Getting all those parts to work in unison all the time is next to impossible.

Re: People expect technology to suck because it sucks

#329
post #323

The list of all annoyances in one day is an eye opener. I should try that just to see what I have been putting up with. One of the main ones I have is using macOS. My work MacBook pro (an expensive piece of equipment!) will just randomly have scratchy audio. There's absolutely nothing I've found that will make it go away, even restarting the core audio service appears to do nothing. But, leave it for an hour and try…

Have you tried disabling bluetooth?

Re: People expect technology to suck because it sucks

#330

Earlier quoted context omitted.

> lose all the data you typed into a web form if you accidentally backspace while not in a text field, because it navigates off the page Nowadays, I would consider this a problem with the browser. How often does one navigate backwards with the backspace key? Recently, I had some doubts over whether or not I should clobber the native browser behaviour for "ctrl-s", but then I realized that nobody anywhere EVER saves a…

> but then I realized that nobody anywhere EVER saves a web page to disk... Some people do it all the time. I was emailed a saved page the other day. I was responsible for a single page web app, and the error detection code was stored in a tag within the page, so I got plenty of “errors” logged for people trying to access saved pages.

https://xkcd.com/1172/ :)

Literally murdering children over here. I just knew somebody was going to come along and prove me wrong!

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